A keynote address on three technologies to improve the museum visitor experience: responsive, sharing, and mission-driven. Presented by Nina Simon of Museum 2.0 at the California Association of Museums conference on March 4, 2010 in San Jose.

1. three technologies for
the future of museums
(and the future is now)
nina simon, museum 2.0
nina@museumtwo.com
@ninaksimon on twitter
slides at: http://bit.ly/reflecttech

2. Image by Michael Molenda on Flickr

4. when it comes to
technology, what’s good
is more important than
what’s new.

5. what’s good for visitors?

6. three technologies for visitors
✴ be responsive
✴ let me share my experience
✴ help me connect to the mission

7. three technologies for visitors
✴ be responsive
✴ let me share my experience
✴ help me connect to the mission

8. less like this more like this

9. how do you know if
someone has been to
your museum before?

11. Photo by Jessie Cutts on Flickr

12. how do you know if
someone is a member
or special visitor?

14. how can you help
visitors find experiences
that will be most valuable
to them?

15. ilikemuseums.com

16. are recommendation engines too limiting?

17. curated recommendation engines

18. recommendation engines with other values
As serious readers, books make
our world. A shared book is a
sort of shared space between
two people. As far as I’m
concerned, the more of these
the better. So, in the spirit of
unity and understanding, why
not enter your favorite book,
then read its opposite?
-Tim Spaulding, Librarything

19. Chicago History Museum Staff of Life grocery store

20. web 2.0 is software
that gets better the more
people use it
-Tim O’Reilly, technologist and publisher

21. an exhibit that gets better the more people use it?
Ontario Science Centre

22. an exhibit that gets better the more people use it?
Worcester City Gallery and Museum

23. an exhibit that gets better the more people use it?
Worcester City Gallery and Museum

24. an exhibit that gets better the more people use it?
Worcester City Gallery and Museum

25. three technologies for visitors
✴ be responsive
✴ let me share my experience
✴ help me connect to the mission

26. Photo by Dimitry van den Berg

27. Photo by Dimitry van den Berg

28. I like to think of museums as making history and art
accessible to all; with photo restrictions, it can be
an elite crowd. Imagine how a passion for art could
be spread when someone, largely "ignorant" of art
gets excited by a co-worker's pics and saves up and
plans a trip to see a work, or works, that they would
not otherwise see in their lifetime? And takes pics to
send to their friends? Or someone who could never
possibly afford to travel to great museums can live
vicariously through a friend? This is making art
accessible!
Roberta, world traveler

30. sharing on other platforms

31. Chicago Children’s Museum

32. three technologies for visitors
✴ be responsive
✴ let me share my experience
✴ help me connect to the mission

33. The mission of The New York
Public Library is to inspire lifelong
learning, advance knowledge, and
strengthen our communities.

34. The mission of The New York
Public Library is to inspire lifelong
learning, advance knowledge, and
strengthen our communities.

35. Jessica Pigza
Rare book librarian

36. Jessica Pigza
Rare book librarian
Josh Greenberg
Director of Digital Strategy

37. blog
http://www.nypl.org/blog_series/hand-made

38. blog

39. blog

40. video
http://www.nypl.org/av_display/series/47883

41. video

42. Photo by Shira Kronzon on Flickr

43. Photos by Shira Kronzon on Flickr

44. My boss knows that I find this to be very
satisfying, but he also recognizes that it’s a
good thing for the institution in general. He
is one of the people who recognizes the
connection between handicraft and history
and rare books.
inspire lifelong learning, advance knowledge,
and strengthen our communities

45. what technology will help
visitors connect to your mission?
what technology will be genuinely
useful and delightful for them?

46. continue the conversation...
@ninaksimon
http://bit.ly/reflecttech nina@museumtwo.com