A half-day workshop on designing online and in-gallery platforms for museum user participation. Topics include designing to visitor motivations, developing good feedback questions, creating social object feature sets, and exploring different models for institutional participation. Presented by Nina Simon of Museum 2.0 at the 2010 Museums and the Web conference in Denver, CO.
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
Design for User Participation: A Half Day Workshop
1. design for participation
a workshop at Museums and the Web
nina simon, museum 2.0
nina@museumtwo.com
@ninaksimon on twitter
slides at http://bit.ly/MWnina
4. what i do
balboa park online collaborative
boston children’s museum
calgary science center
chabot space science center
chicago history museum
denver art museum
experience music project
girls math and science partnership
international spy museum
monterey bay aquarium
oakland museum
SFMOMA
smithsonian museum of natural history
statens museum for kunst
tech museum of innovation
5. what i focus on
a participatory institution is
a place where visitors can
create, share, and connect
with each other around
content.
6. in cultural institutions, that can mean...
Stanford Art Center upper: chicago children’s museum Minnesota History Museum
lower: Science Museum of Minnesota
8. why?
participation does five things best:
deliver personal relevance
celebrate and network
diverse voices
deliver dynamic content
encourage interpersonal
dialogue
support collaborative +
creative practice
Authority is platform provider
9. why?
To be most satisfying, leisure
should resemble the best
aspects of work:
challenges, skills and
important relationships.
Geoff Godbey, professor of leisure studies
Pennsylvania State University
Authority is platform provider
10. how?
what are
you about?
what will these
relationships look
like?
what do they
need?
Authority is platform provider
11. web 2.0 is software
that gets better the more
people use it
-Tim O’Reilly, technologist and publisher
12. how can your museum
get better the more
people participate?
13. an exhibit that gets better the more people use it?
Worcester City Gallery and Museum
14. four techniques for
participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
15. four techniques for
participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
23. DAISY: How do I know I'm talking to a human
and not just another machine?
DAISY: Are you sure that I'm not a real person
talking to you by e-mail? What would it take
to convince you?
EXPLORATORIUM
35. Take Action at the US Holocaust Memorial Museum
http://www.ushmm.org/genocide/take_action/
36. Pick a good question. How would you
situate it to make it most effective--both
online and in-gallery?
37. four techniques for
participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
38. what do people already do in museums?
explorers
experience seekers
rechargers
facilitators
professional/hobbyists
40. and what do they need to be happy?
satisfying work to do
the experience of being good at something
time spent with people we like
the chance to be part of something bigger
Jane McGonigal, Director of Games Research &
Development at the Institute for the Future
41. where does it come together?
http://www.vam.ac.uk/collections/textiles/lawty/world_beach/
46. What does your website or project tell
people about what they will get out of
participating?
47. four techniques for
participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
48. what’s a social object?
“social networks consist
of people who are
connected by a shared
object”
- Jyri Engeström, 2005
flickr
49. what kind of social behavior makes sense
to promote around your objects?
57. make it shareable
Pick a piece of content or experience that you would like users to be able to share with
each other. Using questions, instructions, secrets, or other design tools, develop a feature
set for how people can share that object, content, or experience.
58. four techniques for
participatory engagement
1. ask good questions
2. design for diverse user motivation and behavior
3. support dialogue around museum content
4. move from contribution to community
59. WHICH MODEL IS RIGHT FOR YOU?
contributory collaborative
visitors help weave a net at sfmoma co-design of media products for smithsonian
co-creative host
wing luke museum community exhibit process youtube meetup at the ontario science centre
61. part 1 - identifying audiences
Current Program Participants Their Audiences
teen bands (13-21) (don’t family who come see
have tight relationship) performance/show friends who come
school groups
teen artists (13-17) - for the show
makers, musicians
On Stage Sound Off audience
bands who don’t get into
Sound Off SoundLab peers other teen
Experience the Band - fans of the bands
ensemble musicians
guest events musicians
out-of-school
youth advisory board (13-18) one-off programs
facilitators
who volunteer with Sound teachers
Off + other projects
Affinities car guys
Interests/Desires from Site personal quest for
improvement
meet other kids like
movie buffs musicians tattoo
play the music you love
them/finding
community finding new things you’ll
fans of rock like
reading graphic design/illustration playing in a band meet pros
DIY music collectors meet heroes
becoming pro musicians close to celebrity
skateboarding behind the scenes influence
people into music get scholarships to
science enthusiasts history entertainment Berklee
comic books specific program interest
learning to play music/
artists cultivate arts be a part of the music
gaming dreamers activate historic making history
interest
architecture/design sharing passions with
people into scifi history family/friends
enthusiasts hope to replicate peak
experiences validating your niche
62. part 2 - identifying opportunities
Sound Off currently...
Creators: kids in bands
Critics: Facebook voting, pro critics, judges
Collectors:
Joiners: MySpace communities around bands,
Spectators: people who come to the show
ADD:
-open submission process online (get other bands more out there)
-YAB switch from judging to press corps/critics, bloggers
-open vlogger competition
-oral history live with youth
-tracing past bands over time
-fans and bands that lose have online community to support each
-monthly challenges, lightweight, write a song based on X or using
-Sound Off backstage - other roles
63. part 3 - rolling out new services with impact assessment
year 1:
- digital, online submissions (private), culled by staff + youth advisory board
- engage the other bands in social network around Sound Off!
- light merchandise contest, gig promotion, musician meetups
- youth advisory board produces journalistic content about finalists and events
- live event text voting “people’s choice” by audience
year 2:
- digital, online submissions (public), culled by online audience, then staff + youth advisory board
- social network members produce journalistic content inc. behind-the-scenes
- youth advisory board manages social network
- youth advisory board begins oral history live project around all-ages scene
64. contact me anytime
nina@museumtwo.com
@ninaksimon
http://www.museumtwo.com
slides at http://bit.ly/MWnina