2. Definition of OD
⢠âOrganization Development is the attempt to
influence the members of an organization to
expand their candidness with each other about
their views of the organization and their
experience in it, and to take greater
responsibility for their own actions as
organization members.â
5. What is consultancy??
⢠âManagement consulting is the practice of
helping organizations to improve their
performance, primarily through the analysis of
existing organizational problems and
development of plans for improvement.â
6. Consultancy Industry
⢠The Consulting Industry has been growing at a
much higher pace in the recent years.
⢠The consulting industry has witnessed a
considerable increase in the number of new
comers in this field exploring all the industries.
⢠The main aim has always been to gain market
share in this highly consolidated and competitive
environment, primarily by capitalizing on the
pertinent factors driving it.
8. Internal Consultant
Member of the
Organization
Report to the
President of the
Organization
Used by Major
Organizations
Manager /OD
Practitioner/HR
Department
9. Advantages of Internal Consultant
Personal
Interest
Familiar with the
organizational
Culture & Norms
Most
Universities
have included
OD Programs
Known to
Workforce
12. Advantages of External Consultant
Help the organization
to understand the
Business Problem
Greater freedom
of Operation
Objective
Able to get the
Information
Cost Effective
Unbiased
13. Disadvantages of External Consultant
Unfamiliar with
Organization
Difficulty in
Information
gathering
14.
15. Facts and figures
FACTORS DATA
CAGR 4.1%
Main fields ďśCorporate,
ďśOutsourcing
ďśHR
ďśOperation
ďśMarketing
33.5
39.2
2008-09 2011-012
Revenue(bi.,$)
16. Nature of projects â move towards high-end strategy consulting
Niche management consulting firms are specialists that focus on
particular function(s) or set of industries.
Public sector consulting projects
Industry structure â move towards greater market segmentation
Global management consulting firms have an edge over âlow
costâ domestic players
Emerging trends in Indian
management consulting
17. Paidâ management consulting services â move towards
greater acceptance
Operational consulting firms could be both divisions of
global firms or individual firms tackling operational
problems.
19. Purpose of Counseling
⢠Determine the cause of the employeeâs
activities
⢠Identify avenues for improvement and/or
development
⢠Improve employee performance
20. When to Counsel
⢠When more action is required by the supervisor
following feedback and coaching
⢠Re-establish Expectations
⢠Not all unacceptable behavior warrants discipline:
Usually minor infractions, or case of first offense by a
long term employee require counseling
21. The Counseling Process:
Before the Session
⢠Define your objectives.
⢠Have all documentation
available
⢠Review all facts
⢠Create an outline
⢠Arrange for privacy
⢠Verbally inform the employee
in person and in private what
the meeting is about, and where
and when it is to take place
22. If you can help, offer it, do it
Show sincere interest in the employee
Listen. Do not interrupt
Look for the root cause of the problem
Counsel in private
Counsel in a timely manner
Counseling process
Minimizing conflicts
23. After Counseling
⢠Summarize key points of the counseling on
relevant form
⢠Give the employee the form to review/initial.
⢠If the employee gave written input, attach it.
⢠Give the employee a copy and keep the
original to use for the next counseling session.
