The process for redesigning student lockers at a high school would involve several key steps: 1. Collect input through observing current student locker use and asking for their feedback to understand needs. 2. Analyze the collected data, research other locker designs, and map out ideas. 3. Develop prototype locker designs by synthesizing input and brainstorming creative solutions. 4. Propose a prototype design, describe it, and develop a pitch to market the idea.

1. Suppose you have been hired to re-
design the student lockers at a large
public high school. What PROCESS
would you use to tackle this project?
Describe the most important steps.

2. Implement
Refine
Test
Propose
Develop
Analyze
Collect
• Observe students to see how they use the lockers
• Collect their input on the lockers by asking
• Research on existing locker designs
• Analyze your data from observation and the ones from asking
• Compare with other approaches to lockers
• Mind map everything using post-its / Big picture
• Synthesize collected input to generate solutions
• Brainstorm on unconventional, crazy solutions, challenge everything
• Use materials to create your ideal version of a locker
• Describe the locker prototype in a coherent model
• Provide a title and a description for the design
• Develop a short pitch that “sells” the idea
• Install the locker at a test location
• Collect input from usage by observing and interviewing
• Maybe install more alternatives if more prototypes were created
• Re-visit your design and fix details that are problematic
• Choose one of the designs if you have more
• Re-think your message/pitch
• Install the new lockers
• Promote the idea through your pitch and get people to use them
• Collect feedback continuously to improve in a next round

3. Collect
• Observe students to see how they use the lockers
• Collect their input on the lockers by asking
• Research on existing locker designs
• Sit and observe the student work with lockers
• Select a focus group and ask them about
– What is good with the existing ones?
– What’s bad
– What would they like that they don’t have now
• iPhone charger in the locker?
– What would the propose
• Involve them

4. Analyze
• Analyze your data from observation and the ones from asking
• Compare with other approaches to lockers
• Mind map everything using post-its / Big picture
• Document all the data on a space/sheet
• Document other approaches to lockers using
photos and information
• Look at the big picture
• Think of alternatives
• Refine your input, add ideas

5. Develop
• Synthesize collected input to generate solutions
• Brainstorm on unconventional, crazy solutions, challenge everything
• Use materials to create your ideal version of a locker
• Once everything is collected, try to combine
all the ideas to come up with innovative ideas
• Go crazy, think unconventionally, challenge all
given knowledge on lockers
• Start building your ideal locker!

6. Propose
• Describe the locker prototype in a coherent model
• Provide a title and a description for the design
• Develop a short pitch that “sells” the idea
• Complete the locker prototype
• Come up with a title for the project
• Describe it shortly
• Create a marketing message that explains why
this locker is the best in the world!
• Go back and see if your prototype does what
the message promises

7. Test
• Install the locker at a test location
• Collect input from usage by observing and interviewing
• Maybe install more alternatives if more prototypes were created
• Install the prototype locker and ask students
to test it for you
• Again, observe, record the responses to your
proposal and note down possible
improvements
• Possibility to add more than one prototypes
and compare them

8. Refine
• Re-visit your design and fix details that are problematic
• Choose one of the designs if you have more
• Re-think your message/pitch
• Revisit design and correct problematic aspects
• Decide on the design that will be
implemented
• Rethink of the message that will complement
your design

9. Implement
• Install the new lockers
• Promote the idea through your pitch and get people to use them
• Collect feedback continuously to improve in a next round
• Install the new lockers on a large scale
• Market the new design within the university
that it will be deployed
• Setup a feedback mechanism to collect input
and revise the prototype at a later stage