Ram Ramachandran, Head: Middle East Africa, TECH MAHINDRA: The Future of Digitisation

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The Future of Digitization
T e c h M a h i n d r a  May 2018

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Towards
Co-creation
Towards
Servicification
Towards
Platform
Towards
Access Towards
Mobility
Future of Digitization … Is … Towards…

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Opportunities of Digitization …
New products and services
Differentiated business models
Digimagined business processes
Enabledby
Sense
Sensors,
Wearables,
IoT
Think
Big Data, Analytics,
AI, Cognitive Analysis
Connect
Mobility/Apps, Wifi,
Hotspot 2.0, VOLTE,
SDN, Beacon
Act
Robotics/Bots, RPA,
M2M, Drones
Visualize
VR, Augment Reality,
3D Printing,
Immersive Computing
Communicate
Social Media,
Crowdsourcing,
Collaborations

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Geo Spatial Hub, Smart City Citizen Services, Smart City
CAPE, Milton Keynes
Community Energy
Emergency Medical Management,
Healthcare
Safe City Employment
WE ARE
ALIGNED WITH
MAKING
NATIONS
DIGITALLY
BETTER FOR
CITIZENS

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Enabled
• 70 government agencies to discover, share, and analyze 360+ layers
of geospatial data provided by 34 government departments
Saved
• US$9 million in application development costs and US$2.5 million in
annual maintenance costs, by deploying SOA to take advantage of
reusable data
Enabled
• Agencies to make changes to applications 30% faster than before
due to GeoSpace’s robust SOA framework
Storage
costs
• Cut by 60% and eliminated data duplication, by implementing rules
to ensure spatial information in GeoSpace
Ensured
• Up-to-date geospatial information is always available for agency
staff to analyze, by updating it daily rather than quarterly
SG-SPACE
Geo Spatial Hub
Smart City

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Smart eGoverment Services
10m+ Population, 78+ Services
 Consistent solution (Platform)
• Health
• Education
• Law
• Town Planning
• Planning &Monitoring
• Public Grievance & RTI
 Reduced cost of ownership
 Improved supportability
 Information portal
 Integrated with back end system
 … coming up … Blockchain
 Easy access of all information
 Reduce cost of ownership
 Better e-services
 Single point of entry
 Revenue Leak prevention
 Revenue Generation
Requirement
Solution
Smart City

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Medical Emergency Management System
Operational in 15 States & 2 UTs in India
QUICK FACTS & FIGURES
 Total Population covered: 850+ Million
 More than a million lives saved since 2005
 No. of calls/day: 240,000+
 No. of Emergencies attended/ day: 25,000+
 Time taken to pick a call: Within 3 rings
 Ambulance Dispatch Time: 3 minutes
 Average time taken to reach site: 18 - 20 minutes
 Total number of ambulances >9700
 … Next Step … Wearables
• Lives Saved
• Innovation – Engineering, Networks, Mobility, Analytics
• Contact Center : Local Employment
• Exponentially reduced cost of operations
Health 4 All
Access Reach
Healthcare

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Health 4 All
Access
Remote Patient Monitoring
Reach
Healthcare
Case: Cardiac Monitoring Center for Large
Medical Device Manufacturer & Network
Hospitals
500,000 ECGs analyzed remotely for patients in ME, Asia and LatAM
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4 – ECG analysis and reporting: TechM

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UP Dial 100
World’s Largest Incident Management
and Emergency Response Centre;
Deployed in one of the fastest possible deployment
timeframe (11 Months)!
https://www.youtube.com/watch?v=LwpVZwcVhjs
Quick Response (presence) from anywhere
Urban:15 Min | Rural: 20 Min
Single TFN for all basic emergencies
Police |Fire | Medical
Fully Integrated, Advanced Analytics, RPA
All Women call center
Mobile, Social Media, Collaboration
220 million population
+1500 Police Stations
700 Cities |+100K Villages
3200 4Wh | 1600 2Whs |+300 CC Staff
Safe City
ABHAY - CCC
video surveillance,
incident management ,
crime control, call
analyser, vehicle tracker,
cyber forensic, computer
aided dispatch
(Rajasthan Govt.)
 Video surveillance with 2000 CCTV cameras in 7 cities
 Video analysis with facial recognition , ANPR and
night vision features
 Command and control centre with video wall
consisting of 30 giant LCD screens
 Integration with crime control and traffic
management system
 Geo location of caller, nearest patrolling van & trace
data of calls
 Drones … Next Phase
MonitorResponse
Safety & Security

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Threat monitoring,
Analytics and
Incident
Management
Security Infrastructure
Device Management
Threat
Surface
Management
Services
Brand
Monitoring and
Protection
Services
Robust Network
& Security for e-
Pragati program
Best Practices
&Continuous
improvement
Single Point of Contact
for e2e Cyber Security
services
Vision
The vision of Andhra Pradesh Cyber Security Policy is “to create a robust ecosystem, wherein the citizens can
transact online securely and take steps to protect their identity, privacy and finances online, the businesses conduct their
operations without any disruption or damage and the Government ensures that its data and ICT systems are secure”
Fully MSS Model
(Pay for use)
Build and Operate
AP C- SOC
Local Talent
Cyber Security
Training to AP state
institutes
Scale – with-
business
CERT-In for AP Govt
Contribution to
state revenue
Andhra Pradesh SOC
Safe City
Cyber
Safety & Security

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Employment Generation
https://www.jobsbank.gov.sg/
Workforce Development Agency (WDA) helps Singapore workforce to
remain competitive and employable through continuous learning and
skills advancements
To provide a public self-help portal to all Singapore-registered
companies and local individuals (Singapore Citizens and Singapore
Permanent Residents) to facilitate online job matching between local
job seekers and employers.
To support the Ministry of Manpower (MOM)'s Fair Consideration
Framework to strengthen the Singaporean core in the workforce
1000 Job Postings/day and 9000 Job applications/day

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CAPE- Milton Keynes
The CAPE project (Community Action Platform for Energy) will
put advanced urban data analytics into the hands of
communities to enable bottom-up social action within those
communities. It will promote effective collaboration between
citizens, local authorities and supply chains. As the supply chain
pays a commission for successful schemes, CAPE will be a free-
to-use service, by Councils and Communities.
It benefits by putting advanced urban data analytics into the
hands of communities , for better energy efficiency and
optimal generation - handing power back into the hands of
the community
Uses Analytics, Satellite imagery, APIs
Community

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Ensuring better citizen services
AUSTRALIA
SINGAPOREINDIA
DUBAI
UK
CANADA
US

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How TechM can partner with you
in this journey
Provide citizen centric experiences
Launch relevant G2C, G2B services and
reimagine current processes
Industry & Technology solutions
Physical design and styling of next gen infrastructure for
physical-digital interplay
Launch startup ecosystem program
Help set up Innovation-as-a-Service (IRIS platform) for a
foundation to enable entrepreneurship and intrapreneurship
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$4.7 bn Revenue
115,200+ Associates
90 Countries
Copyright © 2018 Tech Mahindra. All rights reserved.
$19.2 bn
Revenue
200,000+
Associates
100+ Countries
3 OF TOP 10
in Financial Services
5 OF TOP 10
in LifeScience
5 OF TOP 10
HealthCare
Equipment
8 OF TOP 10
in Automotive
6 OF TOP 10
in Consumer Goods
2 OF TOP 6
in Discrete Industry
5 OF TOP 10
in SemiConductors
2 OF TOP 3
in ISV’s
2 OF TOP 5
in Health Insurance
2 OF TOP 10
in Insurance
2 OF TOP 5
Aerospace and Defence
3 OF TOP 7
in Chemicals
3 OF TOP 10
in Process Manufacturing
3 OF TOP 10
in Media and
Entertainment
4 OF TOP 10
in Banking
7 OF TOP 8
in Communications Equipment
6 OF TOP 10
in Communications Services
6 OF TOP 10
in Conglomerates
4 OF TOP 10
in Discrete-E&E
and others
18 GREENFIELD
implementations in
Communications
2 OF TOP 10
in Oil and gas
2 OF TOP 4
in Payer
3 OF TOP 6
in Tech Infra

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Africa Focus
Sub-Saharan Africa
South Africa
Since 2006
• 3500+ associates with
presence in 28 countries
• 80% + localized workforce
• Strong Alliances with local
companies
Focus Industries
Highlights
Offices in:
• SADAC – South Africa, Botswana, Malawi, Zambia, Angola,
Mauritius, Mozambique
• West Africa – Nigeria, Ghana, Gabon, Ivory Coast, Senegal,
DRC, Congo B
• East Africa – Kenya, Tanzania, Uganda, Ethiopia, Rwanda.
Strategic IT & BPO Delivery centers
 Nigeria, Ghana, DR Congo, Congo B, Zambia, Gabon,
South Africa
In-country Alliances
Localized customer relationship / engagement leaders
Banking & Insurance
Travel & Logistics Natural
Resources
Auto &
Manufacturing
Telecom


 
Retail
 Public Sector




 150+ associates in SA
 BBBEE Level 3 with 49%
Black ownership
 Local skills development
programs
 Highly localized workforce
Highlights
Lifer
Sciences
Consumer & Packaged Goods

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THANK YOU
Ram Ramachandran
GM & Head, Middle East & Africa
Ram.Ramachandran@techmahindra.com
Prasad Koti
Head, Africa
Prasad.Kotikela@TechMahindra.com