1. gap personnel
integrity passion excellence
gap personnel
integrity passion excellence

2. gap personnel
integrity passion excellence
YOUR LOCAL AGENCY, WITH NATIONAL CAPABILITY
Gary Dewhurst, Founder and Managing Director
“I founded gap personnel in 1997 with a determination to deliver an outstanding recruitment service.
Our commitment to innovation, best practice, long term client retention and, most of all, our people, has
seen the company expand into a nationally acclaimed industrial recruitment specialist.
We continue to innovate to ensure we offer clients more effective solutions than any of our competitors
and are immensely proud of our recognition as a Top 10 Industrial Recruiter.”
Our mission
To deliver outstanding service and recruitment solutions through integrity, passion and excellence and a
commitment to continuous improvement in an ever changing market, whilst ensuring that we remain fully
compliant and ethical.
We aim to retain our status as one of the UK’s Top 10 Industrial Recruiters and build on our reputation as
an employer of choice for all our people, both temporary and permanent.

3. gap personnel
integrity passion excellence
INTRODUCTION
The outstanding commitment and performance of our teams has made gap personnel one of the fastest growing and most dynamic independent
recruitment agencies in the UK.
Key Facts
gap personnel is the UK’s ninth largest industrial labour provider
gap personnel provide UK-wide coverage – from Glasgow to Newton Abbott, Devon
We place and payroll up to 4,000 temporary workers per week
We cover over 1.5 million shifts per year
We employ 165 specialist recruiters and contract managers
We have a network of 30 branches with a plan to increase to 50 by 2010
We supply recruitment solutions to over 1500 businesses annually
We run 12 fully independent on-site contracts
Our brand turnover exceeds £50m per year
Our internal staff retention figures are amongst the best in the industry
Our Board of Directors have been with gap personnel since its inception
We have been awarded Sunday Times Best Companies to Work for status for
3 consecutive years

4. gap personnel
integrity passion excellence
WHY CHOOSE GAP PERSONNEL?
Integrity
We are REC Corporate Members, GLA Licence Holders, TLWG audited, Association of Labour Providers, RHA,
members of TEAM and a Diversity Pledged Recruiter.
Passion
Our awards include Best Companies to work for status for three consecutive years and our staff retention figures
are amongst the best in the industry. Our people are passionate about what they do and our customers reap the
benefits of dealing with motivated, passionate professionals.
Excellence
We are accredited with Investors in People, REC audited – a gold standard widely recognised throughout
the industry. All our people hold the Certificate in Recruitment Practice, a nationally recognised recruitment
qualification. Our internal compliance department ensures continuous improvement is top of our agenda and
legislative compliance is guaranteed.

5. gap personnel
integrity passion excellence
OUR CLIENTS
Our clients range from multinational organisations to SME and start-up businesses across a broad spectrum of sectors.
Many have retained gap for a number of years and the testimonials and case studies provided by these clients provide an insight into the benefits
received from using gap personnel.
Our service offering includes:
24/7 on call rapid response call centre
Centralised personnel and payroll facilities
Latest information and communication technology
State of the art recruitment software including SMS and e-timesheets
Dedicated internal compliance department
Pre-employment background and ID checking software
Training Division offering nationally recognised accredited training qualifications
Team of first class recruitment consultants
Flexibility of service and bespoke recruitment solutions

6. gap personnel
integrity passion excellence
YOUR BESPOKE RECRUITMENT SOLUTION
Our local branch service provides you with a team who understand the local labour markets and can fulfil one off or long term requirements
with minimal notice and to the required skill set.
Our On Site solution provides a fully outsourced HR service. Our specialists take the time to understand the challenges within your business
and provide you with the full cycle of recruitment, training and administration support, leaving you to focus on growing your business.
You can also make significant cost savings through standard labour rates, training discounts, administration efficiencies and volume margin
negotiation.
Process to delivery
Initial consultation
Client Needs Analysis
Presentation of findings, cost savings, efficiency improvements, administration and
payroll management and training requirements
Contract negotiation and agreement
Bespoke Service Level Agreement signed
Implementation plan agreed
Contract Management team introduced to site
Second tier supplier agreements negotiated by gap as contingency
Management Information agreed and KPI’s delivered
Accredited training delivery throughout contract duration

7. gap personnel
integrity passion excellence
OUR TEMPORARY WORKERS
We really are passionate about our people. We care about each and every one of our temporary workers. We are proud of the way we treat
them – and our customers tell us it shows in the quality of personnel we provide.
Our temporary workers are eligible for a range of benefits designed to give better financial security and an enhanced sense of their value as a
member of our workforce.
From day one, all workers can take advantage of benefits including:
Free payroll helpline
Access to our online timesheet management scheme
Personal accident insurance, up to £20,000
Discounted retail plan, a fantastic online discounts scheme
Recommend a friend bonus
Entry into the Temp of the Month Awards scheme
Personal protective equipment (PPE)
Access to subsidised transport
Our database includes candidates across all sectors, from manual labour to highly skilled
personnel and specialists in many fields.
So whether it’s a tight deadline, or recruitment for a specialist operation, we will have the
right personnel for your particular needs.

8. gap personnel
integrity passion excellence
MANUFACTURING
We understand that as a manufacturer your needs are varied, demanding an adaptable approach and a database of candidates who are flexible,
efficient, reliable and multi-skilled.
We can provide workers at all levels from manual to fully-skilled workers, familiar with manufacturing environments including fmcg and able to
meet the rigorous demands of shift work, anti-social hours, and complex working timetables.
A robust selection process is used to determine an applicant’s suitability and motivation for the job.
We can steer your company through a major recruitment drive or fill specific placements.
Your dedicated Account Manager will understand your business and provide you with
access to reliable recruits for long or short term placements.
Call us for:
Production Supervisors and Managers
Team Leaders and Managers
Production, assembly and Packing Operatives
Site and General Managers
Technical: CNC, fitters and Engineers
Quality Control and Assurance Staff
Health and Safety Officers
Through us you will also have direct access to reliable, high-level performance specialists in
the manufacturing sector.

9. gap personnel
integrity passion excellence
WAREHOUSE AND DISTRIBUTION
Our experience and approach has been honed over 12 years of working with some of the biggest names in this sector. Our Account Managers
will ensure they understand the challenges facing your business and offer you recruitment solutions that suit your operation.
Skills tests are carried out prior to placement focusing on accuracy and speed, key requirements within any warehousing environment.
Temporary workers will report to site fully briefed via our verified off site induction process and if you would like us to deliver your on site
induction we will gladly take that on board too.
We take a partnership approach to client relations and will work with you to develop the skill sets of the workers supplied, compiling training
matrices and offering accredited training course where applicable.
Skilled and semi skilled positions will be selected against an accurate job profile taking into
account your company culture and objectives.
Call us for:
Supervisors and team leaders Managers
Stock controllers Warehouse operatives
Distribution planners and logistics officers FLT – counterbalance and reach
Order pickers Packers
Quality control staff Administrators
Full KPI’s are supplied to support our service delivery and ensure transparency.
We will work with you to continually evolve the service to fit your business objectives.

10. gap personnel
integrity passion excellence
DRIVING
gap personnel supply drivers to over 100 clients daily. Our driving portfolio includes the largest distribution and transport companies in Europe.
We know it is important for us to respond quickly to fluctuating workloads and have access to reliable, flexible drivers. To help you achieve this,
our expert driving sector managers and account managers are professionally trained at in-house driver training seminars, and comprehensively
educated in VOSA, EU and domestic working time regulations.
Furthermore, many gap personnel driving consultants are holders of HGV licences and CPC certificates. You can rest assured that all drivers
supplied via gap will have been fully screened and reference checked and will abide by a strict code of conduct.
Call on us for:
Van drivers 7.5 (C1) tonne drivers
Class 2 (C) Class 1 (C and E)
Drivers’ mates, loaders and porters HIAB drivers
ADR drivers Moffatt drivers
As well as highly skilled drivers on demand, we also guarantee you:
24 hour response centre Drivers Negligence Insurance
Tachograph and digicard returns policy Geographic and Tacho tests
Quarterly licence checks RTD compliance
Driver Training
As members of the Road Haulage Association (RHA) you can be assured that we operate
in an ethical and compliant manner at all times.

11. gap personnel
integrity passion excellence
FOOD
Our experience in the food and drink sector spans 13 years during which time we have established successful long-term partnerships with small,
medium and large food production clients. As a British Retail Consortium compliant provider, we understand that supply into this sector is much
more than a quick fill. Our people understand the importance of process, compliance and rigorous auditing and work with your business to
achieve and maintain the highest standards.
Our two stage induction process ensures that all temporary workers are fully briefed in key areas such as hygiene and H&S and our training
department offers further up-skilling to meet auditing standards in the form of accredited Food Safety Training.
Our experience in managing the supply of labour during daily and seasonal peaks means that
we understand the reactive nature of ordering and ensure that we are always fully equipped
to react at short notice. Likewise, we can also work with you on projects requiring a long
term recruitment strategy.
Call us for:
Food production operatives Packers
Supervisors and team leaders Quality control and assurance staff
Hygiene specialists Production planners
Assembly workers Administration staff
In addition we can draw on our extensive network of contacts to find you skilled professionals,
from Production Managers and Shift Managers to Team Leaders, Hygiene Managers and
Health and Safety Managers, to name a few.

12. gap personnel
integrity passion excellence
WASTE MANAGEMENT AND RECYCLING
This rapidly expanding sector has been a key area of growth for gap personnel over recent years. Our Waste Management clients range from
Local Councils to privately owned Waste Management companies dealing with a variety of different waste and recycling streams and millions of
tonnes of waste each year.
Our Account Managers understand the sector and the need for an efficient labour supply to support day to day operations.
Call us for:
Litter Pickers Refuse Operatives
Landfill staff Sort Line Pickers
Quality Pickers Balers
Site Labourers
Health and Safety remains at the forefront of our supply and we work closely with our
clients to ensure that a comprehensive induction is provided at all levels.
We can guarantee to supply individuals fit for the job who understand the need for flexibility
and reliability in this line of work.

13. gap personnel
integrity passion excellence
PUBLIC SECTOR
gap personnel has a strong record of provision of temporary workers to the public sector. We provide personnel to public sector organisations
including development agencies, NHS foundation trusts, local authorities, probation services, housing departments, regeneration agencies and
waste collection and recycling services.
You will be assigned an experienced consultant with a profound understanding of the demands of the sector, including an appreciation of
the differences between public and private sector organisations and roles. This means any recruitment process we carry out will adhere to
appropriate legislation, from competitive tendering processes to quality assurance procedures.
We can supply short- or long-term workers, single placements or complete teams.
Call on us for the full range of public sector roles including
Manual workers Porters
Canteen staff Highways staff
Administrative officers NHS representatives
We can steer your department or organisation through a major recruitment drive or fill
specific placements.
Through us you will have quick, direct access to reliable recruits with proven records in both
skilled and manual work.
To ensure our recruits are fully committed to you, they are put through a careful selection
process to determine their suitability and motivation for the job.

14. gap personnel
integrity passion excellence
TECHNICAL
Operating internationally and staffed by Consultants with expertise gained in a diverse range of technology sectors, gap technical are strategically
placed to supply the highest level of service to clients across a wide spectrum of industry on both a permanent and contract basis. Clients range
from blue chip multinationals through to SME’s and start ups.
Clients partnering with gap technical will benefit from a comprehensive portfolio of recruitment services tailored to suit specific needs. Energy,
intelligence, and a real customer centric focus ensure that our Consultants take the time to understand your organisational goals and provide
you with the right solution each time.
Supply sectors include:
Construction Electronics
Scientific Energy
Manufacturing Defence
So whether it’s a Quantity Surveyor, a Hardware Engineer or a team of skilled trade
contractors that you require, you can be assured that gap technical will have the right
people to fit your requirement.

15. gap personnel
integrity passion excellence
TRAINING
Our in-house trainers deliver a range of learning packages and seminars across the UK.
We undertake large and small scale training projects for our client’s permanent staff as well and ensuring the qualifications are offered across our
temporary workforce. Time and time again we are proving to be more flexible and cost effective than our competitors.
Training packages are tailored for the sectors we serve, and include:
Level 1 and 2 Food Safety in Manufacturing
Level 3 Award in Food Safety Supervision for Manufacturing
RoSPA Certified Manual Handling
Level 1 Certificate in Health and Safety in the Workplace
First aid training
Our courses are endorsed by:
The Royal Society for Public Health
British Safety Council
RoSPA
Highfield Awarding Body for Compliance
And meet the audit standards required by our clients within their own compliance trail.

16. gap personnel
integrity passion excellence
AWARDS, ACCREDITATIONS AND MEMBERSHIPS
Awards
The Sunday Times Top 100 Best Companies
The Recruiter magazine Excellence Awards
National Business Awards
National Training Awards
Wales Fast Growth 50 awards
Accreditations
Investors in People
Recruitment and Employment Confederation - Gold Audited Status
Gangmaster License
Memberships
Member of the Association of Labour Providers
Member of TEAM - the UK’s biggest independent group of recruitment and employment service providers

17. gap personnel
integrity passion excellence
CONTACT DETAILS
Head Office
gap personnel House
Unit K2
Yale Business Village
Wrexham Technology Park
Ellice Way
Wrexham
LL13 7YL
Tel: 01978 294200
Owner Gary Dewhurst gary.dewhurst@gap-personnel.com
Operations Directors Emma Ceballos emma.ceballos@gap-personnel.com
Mark Roberts mark.roberts@gap-personnel.com
Jason Fox jason.fox@gap-personnel.com
HR Director Cathy Bateman cathy.bateman@gap-personnel.com
If you would like to find out more about gap personnel visit our website
www.gap-personnel.com