quality circles,ideal size,roles and responsibilities of quality circle,problem solving

1. Quality Circles
ITFT College, Chandigarh 1
4/26/2014

2. Quality Circles
• A small group of people who meet together
on a regular basis to identify, analyze and
solve quality, cost reduction or any other
problem in the work area, leading to the
improvement in their total performance and
enrichment of their work life.
ITFT College, Chandigarh 2
4/26/2014

3. Objectives of Quality
Circles
• Opportunity to employees to use their
creativity
• To reduce errors and enhance quality of
productivity.
• To encourage team- spirit.
• To increase employee motivation.
• To improve communication.
• To contribute to improvement and
development of the organization.
ITFT College, Chandigarh 3
4/26/2014

4. How Do Quality Circles
Work?
• Characteristics
• Volunteers
• Set Rules and Priorities
• Decisions made by Consensus
• Use of organized approaches to Problem-Solving
ITFT College, Chandigarh 4
4/26/2014

5. How Do Quality Circles
Work?
• All members of a Circle need to receive
training
• Members need to be empowered
• Members need to have the support of Senior
Management
ITFT College, Chandigarh 5
4/26/2014

6. Ideal Size of a Quality
Circle
• Ideal size is around 6-7 members.
• If the number of members in the group is too
large, each member will not be able to
participate.
• If too few members are there, they will not be
able to contribute.
ITFT College, Chandigarh 6
4/26/2014

7. Roles & Responsibilities of
Quality Circle Members
• Attend all possible meetings.
• Offer suggestions and ideas to the circle in
good faith.
• Participate actively in the group process.
• Be accountable for the overall team spirit of
the circle.
• Take part in management presentations.
ITFT College, Chandigarh 7
4/26/2014

8. Problem Solving
Techniques
• Brainstorming
• Data Collection
• Pareto Analysis
• Cause and effect diagram
• Line graphs
ITFT College, Chandigarh 8
4/26/2014

9. Problems with Quality
Circles
• Inadequate Training
• Unsure of Purpose
• Not truly Voluntary
• Lack of Management Interest
• Quality Circles are not really empowered to
make decisions.
ITFT College, Chandigarh 9
4/26/2014