2. WHAT IS E-MAIL ETIQUETTE?
“ Email Etiquette refers to the principles of
behavior that one should use while writing and
replying to email messages.”
Objective
 Express (and impress) Effectively
 Project a Professional Attitude
 Document Communication
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3. E-MAIL HEADERS
 Subject Lines:
 Use Smart subject lines
 Clear and specific
 To: Only relevant people should be addressed in To field
 CC: Should be used when you want some people to be in the
loop without them having to take any action on the mail
thread.
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4. SALUTATION/SIGNATURE
 Salutation is the mode of
addressing or wishing a person.
 Signature is a greeting at the
end of the mail
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5. E-MAIL RULES!
 Be Sure to Have a courteous greeting and closing.
 Be Concise and To the Point - Avoid Long sentences
 Re-Read the mail before you send it
 Use Proper Grammar, Punctuation and beware of Spelling
errors
 Do Not Write in CAPITALS (unless you want to shout at
someone!)
 Reply to the Original Thread when replying to a mail
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6. E-MAIL RULES!
 Do Not Overuse ‘Reply To All’ option
 Do Not Mark the WWW (Whole Wide World)
 Do Not use Abbreviations (except for formally accepted ones –
FYI/A, Etc.)
 Do not send Personal messages from your Official ID.
 Be Careful with Formatting (fonts, colors, etc.)
 Always acknowledge a mail.
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7. E-MAIL RULES!
 Do Not Forward Chain letters (No. You will not be unlucky if
you do not send the chain mail to 13 people!)
 Do Not send or forward mails containing offensive, racist or
obscene remarks
 Keep the Gender neutral
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8. THANK YOU