Presentation to the SYNTHESIS working group at the Natural History Museum on the challenges of creating effective performance management frameworks for museums.

1. Tracking performance across the Museum Nick Poole, CEO, Collections Trust

4. Conceptual model of an organisation People use systems to implement processes which generate information. It is an holistic view – each of these elements acts on the other. Efficiency comes when they exist in balance. Value comes when they are motivated towards an external purpose. Sustainability comes when they can adapt in response to emergent needs.

5. Conceptual model of museum functions Museums have traditionally been presented as a balance between access and preservation. This misses both the emergent/ dynamic nature of what we do, and the intellectual capital which is generated. Cultural value emerges from the interaction of caring for material, acquiring and developing collections, promoting their use and developing new knowledge from them.

6. Putting it together

7. Putting it together Users Politics Funding Culture

8. Putting it together Organisation’s Mission Statement Users Politics Funding Culture

9. Putting it together Organisation’s Mission Statement Collections Management Policy Users Politics Funding Culture

10. Putting it together Organisation’s Mission Statement Collections Management Policy Care Use Learn Develop Users Politics Funding Culture

11. Putting it together Organisation’s Mission Statement Collections Management Policy Care Use Learn Develop Users Politics Funding Culture People Processes Systems Info

12. Putting it together Organisation’s Mission Statement Collections Management Policy Care Use Learn Develop Users Politics Funding Culture People Processes Systems Info Evaluation & improvement

13. Putting it together Organisation’s Mission Statement Collections Management Policy Care Use Learn Develop Users Politics Funding Culture People Processes Systems Info Evaluation & improvement Rich, meaningful experiences for users

14. A management framework Organisation’s Mission Statement Collections Management Policy Care Use Learn Develop Users Politics Funding Culture People Processes Systems Info Evaluation & improvement Rich, meaningful experiences for users External performance measures Internal performance culture Integrated performance measures Impact/value/qualitative indicators Efficiency/quantitative indicators Management indicators External impact/value indicators