1. ManageEngine ServiceDesk Plus Overview
By:
Nguyen Trung Tuyen
Tittle:
Customer Account Manager
Company:
i3 Network Systems
Email:
tuyen.nt@i3-vietnam.com
Tel:
+84 4 3537 7880
Mobile:
+84 98 323 6790
Hanoi - 2013

2. Agenda
 Overview
 Video Clips
 Demonstration
 Question & Answer

3. Overview – Helpdesk Key Features

4. Helpdesk Key Feature - HelpDesk Work-Flow

5. Helpdesk Key Feature - Self - Service portal

6. Helpdesk Key Feature - Knowledgebase

7. Helpdesk Key Feature - Email request

8. Helpdesk Key Feature - Multi-site support

9. Helpdesk Key Feature - SLA Management

10. Helpdesk Key Feature - API Integration

11. Helpdesk Key Feature - Business Rules

12. Helpdesk Key Feature - Notification Rules

13. Helpdesk Key Feature - Reports

14. Helpdesk Key Feature - User Survey

15. Overview – Asset and Inventory Management
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Asset Management
Scanning Inventory
Software Asset Management
Software Metering
Configuration Management Database (CMDB)
Purchase Order
Contract Management
Audit Reports

16. Asset and Inventory Mgnt - Asset Management

17. Asset and Inventory Mgnt - Scanning Inventory

18. Asset and Inventory Mgnt - Software Asset Mgnt

19. Asset and Inventory Mgnt - Software Metering

20. Asset and Inventory Mgnt - CMDB

21. Asset and Inventory Mgnt - Purchase Order

22. Asset and Inventory Mgnt - Contract Mgnt

23. Asset and Inventory Mgnt - Audit Reports

24. Overview – ITIL Features
 ITIL Service Catalog
 Incident Management
 Problem Management
 Change Management
 Configuration Management
Database (CMDB)

25. ITIL Features - Service Catalog

26. ITIL Features - Incident Management

27. ITIL Features - Problem Management

28. ITIL Features - Change Management

29. ITIL Features - Configuration Mgnt Database

30. Overview – Help Desk Software Integrations
 With OpManager
 With Applications Manager
 With MSP Center Lite
 With Desktop Central

31. ServiceDesk Plus – Supported OS
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Windows 2000 + SP4
Windows 2000 / 2003 Server
Windows XP Professional
Windows 2008 Server
Windows 7
 Red Hat Linux
 Linux Debian
 Asianux

32. ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2008
 Central Helpdesk management for Corporation and the
related companies nationwide .
 Applying ServiceDesk Plus solution since 2007
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
 Applying ServiceDesk Plus solution since 2008
 Central Helpdesk management .
 Applying ServiceDesk Plus solution since 2009
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).

33. ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2010
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
 Applying ServiceDesk Plus solution since 2009
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
 Applying ServiceDesk Plus solution since 2009
 Central Helpdesk & IT assets management .
(Using ServiceDesk Plus Professional).
 Applying ServiceDesk Plus solution since 2009
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).

34. ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2012
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
 Applying ServiceDesk Plus solution since 2012
 Central Helpdesk management for companies
nationwide .
 Applying ServiceDesk Plus solution since 2012
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
 Applying ServiceDesk Plus solution since 2011
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).

35. ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2013
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise)
 Applying ServiceDesk Plus solution since 2013
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise)
 Applying ServiceDesk Plus solution since 2013
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
 Applying ServiceDesk Plus solution since 2012
 Central Helpdesk management for companies
nationwide .

36. ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2013
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise)
 Applying ServiceDesk Plus solution since 2012
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise)
 Applying ServiceDesk Plus solution since 2011
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
 Applying ServiceDesk Plus solution since 2011
 Central Helpdesk & IT assets management . Applying
ITIL framework (Using ServiceDesk Plus Enterprise).
and more…

37. ServiceDesk Plus Customers Worldwide
... and thousand more

38. Video Clips

39. What's New in ServiceDeskPlus 8.1

40. IT Help Desk Software Overview
www.i3-vietnam.com

41. ManageEngine ServiceDesk Plus 9.0 Beta
is available at:
http://www.manageengine.com/products/service-desk/sdp-beta.html

42. Demonstration

43. Q&A
i3 Network Systems
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Office: RegusPress Club 59A Ly Thai To, Hanoi, Vietnam
Tel: +84 4 3537 7880
Fax: +84 4 3537 7881
Website: www.i3-vietnam.com
Email: info@i3-vietnam.com
THANK YOU!