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Executive	
  Summary	
  
Ford	
  Focus	
  is	
  the	
  UK’s	
  best-­‐selling	
  small	
  family	
  car.	
  Despite	
  industry	
  growth,	
  Focus’s	
  segment	
  was	
  shrinking,	
  
provoking	
  aggressive	
  marketing	
  tactics	
  from	
  competitors.	
  Ford	
  needed	
  to	
  launch	
  the	
  Focus	
  in	
  a	
  unique	
  and	
  
innovative	
  manner	
  to	
  maintain	
  leadership.	
  	
  
	
  
Partnering	
  with	
  the	
  Metro,	
  Mindshare	
  created	
  WARP	
  a	
  digital	
  magazine	
  exploring	
  the	
  future	
  of	
  tech.	
  WARP’S	
  
mobile/tablet	
  lead	
  strategy	
  resonated	
  with	
  the	
  target	
  audiences’	
  primary	
  interest	
  and	
  differentiating	
  them	
  from	
  
competitors.	
  	
  
	
  
Background	
  and	
  objectives	
  
Focus	
  has	
  the	
  highest	
  share	
  C	
  segment	
  market.	
  While	
  the	
  C	
  segment	
  has	
  increased	
  in	
  units	
  overall,	
  it	
  is	
  not	
  keeping	
  
up	
  with	
  the	
  market	
  as	
  a	
  whole;	
  the	
  C	
  segment	
  only	
  grew	
  7%	
  during	
  2013,	
  compared	
  with	
  11%	
  market	
  growth	
  for	
  the	
  
overall	
  automotive	
  industry.	
  	
  As	
  a	
  result	
  competition	
  within	
  the	
  C	
  segment	
  was	
  fierce	
  with	
  little	
  differentiation	
  
between	
  messaging.	
  
	
  
In	
  order	
  to	
  overcome	
  this	
  Ford	
  needed	
  to	
  build	
  a	
  desire	
  around	
  the	
  new	
  Focus,	
  amplify	
  the	
  car’s	
  style	
  and	
  cutting	
  
edge	
  technological	
  features	
  (in	
  line	
  with	
  the	
  client	
  brief)	
  and	
  do	
  this	
  in	
  a	
  way	
  that’s	
  innovative	
  and	
  unlike	
  any	
  
competitor	
  activity.	
  	
  
	
  
For	
  this	
  launch,	
  rather	
  than	
  planning	
  a	
  standard	
  print	
  or	
  display	
  campaign	
  we	
  recognised	
  that	
  Ford	
  needed	
  to	
  work	
  
with	
  a	
  partner	
  to	
  create	
  content,	
  which	
  allowed	
  them	
  to	
  connect	
  with	
  their	
  target	
  audience	
  (Lorenzo)	
  and	
  build	
  
favourable	
  opinion	
  around	
  the	
  car,	
  it’s	
  features	
  and	
  tech.	
  Ford	
  also	
  tasked	
  us	
  to	
  ensure	
  that	
  the	
  response	
  was	
  an	
  
inventive,	
  adaptive	
  and	
  digitally-­‐lead	
  content	
  solution,	
  however	
  didn’t	
  have	
  any	
  content	
  to	
  promote	
  themselves.	
  In	
  
addition	
  to	
  this,	
  from	
  sign	
  off,	
  Ford	
  required	
  activity	
  to	
  be	
  turned	
  around	
  within	
  2	
  weeks	
  meaning	
  that	
  time	
  was	
  
against	
  us.	
  	
  
	
  
Business	
  objective:	
  Maintain	
  market	
  leadership	
  in	
  C	
  segment.	
  	
  
Marketing	
  Objective:	
  Increase	
  favourable	
  opinion	
  (thus	
  consideration)	
  by	
  building	
  an	
  emotional	
  connection	
  with	
  the	
  
nameplate.	
  
Role	
  for	
  Comms:	
  Launch	
  and	
  define	
  the	
  New	
  Focus	
  through	
  amplification	
  of	
  its	
  style	
  and	
  cutting	
  edge	
  technology	
  
features.	
  	
  
	
  
Research	
  also	
  showed	
  that	
  along	
  with	
  various	
  other	
  topics,	
  technology	
  was	
  a	
  key	
  passion	
  for	
  the	
  target	
  audience,	
  
presenting	
  an	
  opportunity	
  to	
  amplify	
  the	
  new	
  technology	
  features	
  of	
  the	
  Focus.	
  
	
  
Insight	
  
It	
  was	
  evident	
  from	
  the	
  brief	
  that	
  Lorenzo	
  was	
  digitally	
  savvy	
  being	
  62%	
  more	
  likely	
  to	
  access	
  the	
  internet	
  through	
  a	
  
tablet	
  and	
  24%	
  more	
  likely	
  to	
  access	
  the	
  internet	
  via	
  their	
  mobile	
  than	
  the	
  average	
  online	
  user	
  (TGI,	
  2014)	
  
presenting	
  a	
  key	
  opportunity	
  for	
  a	
  tablet/mobile	
  lead	
  strategy.	
  	
  
	
  
The	
  plan	
  
Taking	
  the	
  above	
  research	
  into	
  account	
  Mindshare	
  partnered	
  with	
  the	
  Metro	
  to	
  launch	
  WARP	
  an	
  exclusive	
  four-­‐part	
  
digital	
  only	
  magazine,	
  available	
  across	
  mobile	
  and	
  tablet,	
  which	
  brings	
  you	
  the	
  future,	
  now.	
  
	
  
WARP	
  was	
  automatically	
  downloaded,	
  within	
  the	
  Metro	
  app,	
  along	
  with	
  your	
  Friday	
  digital	
  edition	
  of	
  the	
  Metro.	
  
With	
  everything	
  from	
  3D	
  printing	
  human	
  ears	
  to	
  predicting	
  what	
  ‘Back	
  to	
  the	
  Future	
  II	
  Got	
  Right’,	
  the	
  digital	
  
magazine	
  was	
  packed	
  with	
  need-­‐to-­‐know	
  technology	
  and	
  innovation.	
  Each	
  edition	
  also	
  featured	
  a	
  Focus	
  specific	
  
article	
  looking	
  at	
  the	
  innovative	
  technology	
  from	
  the	
  new	
  car	
  and	
  how	
  it	
  changed	
  a	
  user’s	
  driving	
  experience.	
  	
  
	
  
In	
  addition	
  to	
  this,	
  WARP	
  also	
  featured	
  a	
  hidden	
  section	
  called	
  Flip,	
  powered	
  by	
  accelerometer	
  technology,	
  where	
  
users	
  could	
  physically	
  flip	
  their	
  tablet	
  or	
  mobile	
  device	
  to	
  unlock	
  additional	
  historical	
  content	
  looking	
  at	
  innovations	
  
that	
  changed	
  the	
  way	
  we	
  live,	
  linking	
  the	
  second	
  creative	
  territory.	
  
	
  
While	
  the	
  new	
  Ford	
  Focus	
  is	
  packed	
  with	
  smart,	
  useful	
  technology	
  to	
  ‘make	
  you	
  go	
  further’,	
  this	
  partnership	
  
established	
  Focus	
  as	
  a	
  leader	
  in	
  the	
  tech	
  space,	
  meeting	
  the	
  role	
  for	
  comms,	
  tapping	
  into	
  one	
  of	
  Lorenzo’s	
  passion	
  
points	
  and	
  achieving	
  Ford’s	
  ambition	
  to	
  employ	
  a	
  mobile	
  first	
  media	
  strategy.	
  
	
  
It	
  is	
  important	
  to	
  note	
  that	
  Mindshare,	
  Blue	
  Hive	
  and	
  the	
  Metro	
  team	
  worked	
  collaboratively	
  around	
  the	
  clock	
  to	
  
produce	
  WARP,	
  a	
  completely	
  bespoke	
  product	
  that	
  is	
  a	
  first	
  for	
  both	
  a	
  traditional	
  print	
  partner	
  and	
  a	
  market-­‐leading	
  
motoring	
  brand.	
  Each	
  week	
  new	
  editorial	
  articles	
  had	
  to	
  be	
  written,	
  shot,	
  approved	
  and	
  set	
  live	
  allowing	
  for	
  only	
  4	
  
working	
  days	
  for	
  content	
  to	
  be	
  produced.	
  
	
  
To	
  promote	
  WARP,	
  display	
  ads	
  ran	
  across	
  mobile,	
  tablet,	
  email	
  and	
  print	
  amplifying	
  the	
  magazine	
  in	
  association	
  with	
  
the	
  New	
  Focus	
  launch.	
  
	
  
Results	
  
WARP	
  attracted	
  over	
  22,000	
  users	
  each	
  week,	
  with	
  over	
  35,000	
  users	
  reading	
  the	
  magazine	
  on	
  the	
  first	
  week	
  of	
  
launch.	
  Overall	
  throughout	
  the	
  4	
  week	
  campaign	
  period	
  the	
  activity	
  reached	
  54,808	
  unique	
  browsers,	
  illustrating	
  
that	
  the	
  same	
  users	
  were	
  re-­‐visiting	
  the	
  content	
  on	
  a	
  weekly	
  basis	
  demonstrating	
  its	
  engagement.	
  It	
  was	
  also	
  evident	
  
that	
  users	
  were	
  keen	
  to	
  read	
  the	
  entire	
  magazine,	
  rather	
  than	
  snacking	
  on	
  the	
  content,	
  with	
  a	
  total	
  of	
  2.4	
  million	
  
page	
  views	
  across	
  all	
  editions	
  and	
  devices.	
  
	
  
In	
  order	
  to	
  allow	
  us	
  to	
  measure	
  success	
  against	
  the	
  business	
  and	
  marketing	
  objective	
  a	
  study	
  was	
  conducted	
  by	
  3rd
	
  
party	
  research	
  company	
  focusing	
  on	
  1,200	
  Metro	
  readers,	
  key	
  study	
  take	
  outs	
  showed:	
  	
  
	
  
• 79%	
  uplift	
  in	
  favourable	
  opinion	
  of	
  the	
  new	
  Focus	
  
	
  
• 86%	
  uplift	
  in	
  associating	
  Focus	
  as	
  innovative	
  
	
  
• 90%	
  uplift	
  in	
  associating	
  Focus	
  with	
  cutting-­‐edge	
  technology	
  	
  
	
  
• 38%	
  of	
  respondents	
  who	
  had	
  been	
  exposed	
  to	
  WARP,	
  or	
  WARP	
  promotion,	
  stated	
  they	
  took	
  some	
  sort	
  of	
  
action	
  as	
  a	
  result	
  of	
  the	
  activity,	
  including	
  searching	
  for	
  more	
  information	
  on	
  the	
  new	
  Ford	
  Focus,	
  talking	
  
about	
  the	
  content	
  and	
  visiting	
  the	
  website	
  
	
  
• 46%	
  of	
  all	
  respondents	
  who	
  recalled	
  the	
  ad	
  also	
  stated	
  they	
  would	
  consider	
  a	
  Ford	
  Focus	
  for	
  their	
  next	
  car	
  
purchase	
  
	
  
Client	
  view	
  
“The	
  mobile	
  first	
  strategy	
  of	
  WARP	
  meant	
  Digital	
  was	
  core	
  to	
  this	
  important	
  campaign.	
  Ford	
  has	
  always	
  embraced	
  
innovative	
  ideas	
  /	
  technology	
  and	
  WARP	
  was	
  a	
  great	
  opportunity	
  to	
  try	
  something	
  new,	
  differentiating	
  us	
  from	
  
others	
  in	
  the	
  market	
  –	
  especially	
  important	
  for	
  the	
  Focus	
  launch.	
  WARP	
  was	
  also	
  well	
  received	
  internally	
  and	
  we	
  were	
  
extremely	
  pleased	
  to	
  be	
  involved	
  in	
  such	
  an	
  exciting	
  piece	
  of	
  work.”	
  
	
  
Rachel	
  Moore:	
  Media	
  &	
  Fixed	
  Marketing	
  Manager	
  for	
  Ford	
  UK	
  
	
  
 
	
  
	
  
	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  

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Ford – WARP an insight into the future of tech, brought to you by Ford Focus

  • 1.     Executive  Summary   Ford  Focus  is  the  UK’s  best-­‐selling  small  family  car.  Despite  industry  growth,  Focus’s  segment  was  shrinking,   provoking  aggressive  marketing  tactics  from  competitors.  Ford  needed  to  launch  the  Focus  in  a  unique  and   innovative  manner  to  maintain  leadership.       Partnering  with  the  Metro,  Mindshare  created  WARP  a  digital  magazine  exploring  the  future  of  tech.  WARP’S   mobile/tablet  lead  strategy  resonated  with  the  target  audiences’  primary  interest  and  differentiating  them  from   competitors.       Background  and  objectives   Focus  has  the  highest  share  C  segment  market.  While  the  C  segment  has  increased  in  units  overall,  it  is  not  keeping   up  with  the  market  as  a  whole;  the  C  segment  only  grew  7%  during  2013,  compared  with  11%  market  growth  for  the   overall  automotive  industry.    As  a  result  competition  within  the  C  segment  was  fierce  with  little  differentiation   between  messaging.     In  order  to  overcome  this  Ford  needed  to  build  a  desire  around  the  new  Focus,  amplify  the  car’s  style  and  cutting   edge  technological  features  (in  line  with  the  client  brief)  and  do  this  in  a  way  that’s  innovative  and  unlike  any   competitor  activity.       For  this  launch,  rather  than  planning  a  standard  print  or  display  campaign  we  recognised  that  Ford  needed  to  work   with  a  partner  to  create  content,  which  allowed  them  to  connect  with  their  target  audience  (Lorenzo)  and  build   favourable  opinion  around  the  car,  it’s  features  and  tech.  Ford  also  tasked  us  to  ensure  that  the  response  was  an   inventive,  adaptive  and  digitally-­‐lead  content  solution,  however  didn’t  have  any  content  to  promote  themselves.  In   addition  to  this,  from  sign  off,  Ford  required  activity  to  be  turned  around  within  2  weeks  meaning  that  time  was   against  us.       Business  objective:  Maintain  market  leadership  in  C  segment.     Marketing  Objective:  Increase  favourable  opinion  (thus  consideration)  by  building  an  emotional  connection  with  the   nameplate.   Role  for  Comms:  Launch  and  define  the  New  Focus  through  amplification  of  its  style  and  cutting  edge  technology   features.       Research  also  showed  that  along  with  various  other  topics,  technology  was  a  key  passion  for  the  target  audience,   presenting  an  opportunity  to  amplify  the  new  technology  features  of  the  Focus.     Insight   It  was  evident  from  the  brief  that  Lorenzo  was  digitally  savvy  being  62%  more  likely  to  access  the  internet  through  a   tablet  and  24%  more  likely  to  access  the  internet  via  their  mobile  than  the  average  online  user  (TGI,  2014)   presenting  a  key  opportunity  for  a  tablet/mobile  lead  strategy.      
  • 2. The  plan   Taking  the  above  research  into  account  Mindshare  partnered  with  the  Metro  to  launch  WARP  an  exclusive  four-­‐part   digital  only  magazine,  available  across  mobile  and  tablet,  which  brings  you  the  future,  now.     WARP  was  automatically  downloaded,  within  the  Metro  app,  along  with  your  Friday  digital  edition  of  the  Metro.   With  everything  from  3D  printing  human  ears  to  predicting  what  ‘Back  to  the  Future  II  Got  Right’,  the  digital   magazine  was  packed  with  need-­‐to-­‐know  technology  and  innovation.  Each  edition  also  featured  a  Focus  specific   article  looking  at  the  innovative  technology  from  the  new  car  and  how  it  changed  a  user’s  driving  experience.       In  addition  to  this,  WARP  also  featured  a  hidden  section  called  Flip,  powered  by  accelerometer  technology,  where   users  could  physically  flip  their  tablet  or  mobile  device  to  unlock  additional  historical  content  looking  at  innovations   that  changed  the  way  we  live,  linking  the  second  creative  territory.     While  the  new  Ford  Focus  is  packed  with  smart,  useful  technology  to  ‘make  you  go  further’,  this  partnership   established  Focus  as  a  leader  in  the  tech  space,  meeting  the  role  for  comms,  tapping  into  one  of  Lorenzo’s  passion   points  and  achieving  Ford’s  ambition  to  employ  a  mobile  first  media  strategy.     It  is  important  to  note  that  Mindshare,  Blue  Hive  and  the  Metro  team  worked  collaboratively  around  the  clock  to   produce  WARP,  a  completely  bespoke  product  that  is  a  first  for  both  a  traditional  print  partner  and  a  market-­‐leading   motoring  brand.  Each  week  new  editorial  articles  had  to  be  written,  shot,  approved  and  set  live  allowing  for  only  4   working  days  for  content  to  be  produced.     To  promote  WARP,  display  ads  ran  across  mobile,  tablet,  email  and  print  amplifying  the  magazine  in  association  with   the  New  Focus  launch.     Results   WARP  attracted  over  22,000  users  each  week,  with  over  35,000  users  reading  the  magazine  on  the  first  week  of   launch.  Overall  throughout  the  4  week  campaign  period  the  activity  reached  54,808  unique  browsers,  illustrating   that  the  same  users  were  re-­‐visiting  the  content  on  a  weekly  basis  demonstrating  its  engagement.  It  was  also  evident   that  users  were  keen  to  read  the  entire  magazine,  rather  than  snacking  on  the  content,  with  a  total  of  2.4  million   page  views  across  all  editions  and  devices.     In  order  to  allow  us  to  measure  success  against  the  business  and  marketing  objective  a  study  was  conducted  by  3rd   party  research  company  focusing  on  1,200  Metro  readers,  key  study  take  outs  showed:       • 79%  uplift  in  favourable  opinion  of  the  new  Focus     • 86%  uplift  in  associating  Focus  as  innovative     • 90%  uplift  in  associating  Focus  with  cutting-­‐edge  technology       • 38%  of  respondents  who  had  been  exposed  to  WARP,  or  WARP  promotion,  stated  they  took  some  sort  of   action  as  a  result  of  the  activity,  including  searching  for  more  information  on  the  new  Ford  Focus,  talking   about  the  content  and  visiting  the  website     • 46%  of  all  respondents  who  recalled  the  ad  also  stated  they  would  consider  a  Ford  Focus  for  their  next  car   purchase     Client  view   “The  mobile  first  strategy  of  WARP  meant  Digital  was  core  to  this  important  campaign.  Ford  has  always  embraced   innovative  ideas  /  technology  and  WARP  was  a  great  opportunity  to  try  something  new,  differentiating  us  from   others  in  the  market  –  especially  important  for  the  Focus  launch.  WARP  was  also  well  received  internally  and  we  were   extremely  pleased  to  be  involved  in  such  an  exciting  piece  of  work.”     Rachel  Moore:  Media  &  Fixed  Marketing  Manager  for  Ford  UK    
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