Successful SaaS implementation journey, Sarkis Kerkezian, Oracle @ SaaS Day, 15.10.2014, Warsaw

Ewa Stepien
Ewa StepienCEO at New Europe Events um New Europe Events
Successful SaaS implementation journey, Sarkis Kerkezian, Oracle @ SaaS Day, 15.10.2014, Warsaw
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Journey into Successful SaaS Implementations 
Warsaw – 15th Oct. 2014 
Sarkis Kerkezian 
Director, SaaS Partner Delivery Transformation program 
Oracle Confidential – Internal/Restricted/Highly Restricted
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Program Agenda 
Key Challenges 
Critical Success Factors 
Q&A 
1 
2 
3 
Oracle Confidential – Internal/Restricted/Highly Restricted 
3
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Journey to the Cloud 
Key Challenges
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Financial 
Functional 
Technical 
•Available vs Build 
•Integration with OnPremise / Legacy Applications 
•Real time Reporting & BI Dashboards 
•Business Process flow Alignment 
•Release roadmap 
•Mobility & User Experience 
•Investment & ROI (CAPEX vs OPEX) 
•Faster, Reliable & Economical 
Your journey to the Cloud Key Challenges
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Critical Success Factors 
Key Considerations
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Five Critical Success Factors for SaaS Projects! 
Oracle Confidential – Internal/Restricted/Highly Restricted 
7
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
1.Time & Budget 
2.Solution Driven – Adopt not Adapt 
3.Implementation Methodology & Approach 
4.Stakeholders Readiness & Involvement 
5.Technology & Environment Mgmt. 
Oracle Confidential – Internal/Restricted/Highly Restricted 
8
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
1. Time & Budget 
Cloud … Shorter Project Duration … estimated in weeks 
Lower Budgets … more sensitive to deviation 
On Premise … Longer implementation Duration …estimated in months and years! 
Normally with higher budget … less sensitivity to deviation 
Oracle Confidential – Internal/Restricted/Highly Restricted 
9 
Oracle Cloud
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Project implemented at 19% of the allocated budgets to expand their HCM implementation Footprint and went live in 6 weeks 
Oracle Confidential – Internal/Restricted/Highly Restricted 
10
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
2. Solution Driven – Adopt not Adapt 
Cloud … Solution Driven 
On Premise … Solution/Requirements Driven 
Oracle Confidential – Internal/Restricted/Highly Restricted 
11
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Solution Driven Approach 
Oracle Confidential – Internal/Restricted/Highly Restricted 
12 
BUSINESS OBJECTIVES 
BUSINESS OBJECTIVES 
APPLICATION AND PROCESS ALIGNMENT 
FUNCTIONAL ARCHITECTURE 
BLUEPRINT & TRANSITION PLAN 
FUNCTIONAL ARCHITECTURE 
BLUEPRINT & TRANSITION PLAN
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Adopt NOT Adapt 
SaaS paradigm is: to adopt and not to adapt 
Saas approach is no customizations but configurations and personalizations 
Saas approach is stick to the product with reach functionality 
Oracle Confidential – Internal/Restricted/Highly Restricted 
13
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Followed this approach project went live in 40 days 
Oracle Confidential – Internal/Restricted/Highly Restricted 
14
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
3. Implementation Methodology & Approach 
Cloud … OUM for Cloud implementation Methodology 
On Premise … OUM 
Oracle Confidential – Internal/Restricted/Highly Restricted 
15
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Oracle Confidential – Internal/Restricted/Highly Restricted 
16 
3. Implementation Methodology & Approach 
Supports fast, agile implementation of all Oracle Cloud applications such as ...
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Benefits of Oracle’s Cloud Method
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Iterative and Incremental Optimization 
Incremental, Multi-Release Implementation 
Incremental Release 
Initial Deployment 
Doorway to Success…Building on an initial set of essential functionality over multiple releases 
•Setups 
•Bus. Rule Config. 
•Integrations 
•Data Loads 
•Localizations 
Standard 
•Additional Functionality + reports 
•New Release functionality 
Additional 
•Additional Modules, etc. 
Ongoing Solution Refinements 
Advantages of Incremental Approach 
•Benefit from early access to essential functionality 
•Incorporate complementary functions over time 
•Continuous refinement increases ROI 
Incremental Release
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 Releases: - Core HR - Talent/Performace mgmt - Payroll /integration with EBS GL - Compensation 
Oracle Confidential – Internal/Restricted/Highly Restricted 
19
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
4. Stakeholders Readiness & Involvement 
Cloud … Requires higher business involvement / Change Management efforts 
On Premise … Business Involvement is still needed, but with less empowerment requirements 
Oracle Confidential – Internal/Restricted/Highly Restricted 
20
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
People - Customer Commitment 
Executive sponsorship and frequent Steering Committees is a must to facilitate decision making 
 Empowered Business Users should be engaged into the project 
 IT primary role is to facilitate and participate into alignment and reducing the gaps & manage revised ITSM practices and SLAs 
 Full time Project management both from partner and customer 
Oracle Confidential – Internal/Restricted/Highly Restricted 
21
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Went live with recruitment solution for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project 
Oracle Confidential – Internal/Restricted/Highly Restricted 
22
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
5. Technology & Environment mgmt. 
Cloud … High involvement from Oracle 
Less IT operations and Maintenance activities and costs 
On Premise … Less involvement 
from Oracle More reliability on internal and partner resources to maintain the environments 
Oracle Confidential – Internal/Restricted/Highly Restricted 
23
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Technology – More Oracle Involvement 
SaaS: Oracle works to provide a complete delivery of the SaaS platform (HW, SW and Apps). 
Oracle is responsible: 
• for upgrades, patching, 
• to monitor HW and SW 
• and System Admin. 
•
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 
25
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 
Oracle Confidential – Internal/Restricted/Highly Restricted 
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  • 2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Journey into Successful SaaS Implementations Warsaw – 15th Oct. 2014 Sarkis Kerkezian Director, SaaS Partner Delivery Transformation program Oracle Confidential – Internal/Restricted/Highly Restricted
  • 3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Program Agenda Key Challenges Critical Success Factors Q&A 1 2 3 Oracle Confidential – Internal/Restricted/Highly Restricted 3
  • 4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Journey to the Cloud Key Challenges
  • 5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Financial Functional Technical •Available vs Build •Integration with OnPremise / Legacy Applications •Real time Reporting & BI Dashboards •Business Process flow Alignment •Release roadmap •Mobility & User Experience •Investment & ROI (CAPEX vs OPEX) •Faster, Reliable & Economical Your journey to the Cloud Key Challenges
  • 6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Critical Success Factors Key Considerations
  • 7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Five Critical Success Factors for SaaS Projects! Oracle Confidential – Internal/Restricted/Highly Restricted 7
  • 8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 1.Time & Budget 2.Solution Driven – Adopt not Adapt 3.Implementation Methodology & Approach 4.Stakeholders Readiness & Involvement 5.Technology & Environment Mgmt. Oracle Confidential – Internal/Restricted/Highly Restricted 8
  • 9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 1. Time & Budget Cloud … Shorter Project Duration … estimated in weeks Lower Budgets … more sensitive to deviation On Premise … Longer implementation Duration …estimated in months and years! Normally with higher budget … less sensitivity to deviation Oracle Confidential – Internal/Restricted/Highly Restricted 9 Oracle Cloud
  • 10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Project implemented at 19% of the allocated budgets to expand their HCM implementation Footprint and went live in 6 weeks Oracle Confidential – Internal/Restricted/Highly Restricted 10
  • 11. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 2. Solution Driven – Adopt not Adapt Cloud … Solution Driven On Premise … Solution/Requirements Driven Oracle Confidential – Internal/Restricted/Highly Restricted 11
  • 12. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Solution Driven Approach Oracle Confidential – Internal/Restricted/Highly Restricted 12 BUSINESS OBJECTIVES BUSINESS OBJECTIVES APPLICATION AND PROCESS ALIGNMENT FUNCTIONAL ARCHITECTURE BLUEPRINT & TRANSITION PLAN FUNCTIONAL ARCHITECTURE BLUEPRINT & TRANSITION PLAN
  • 13. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Adopt NOT Adapt SaaS paradigm is: to adopt and not to adapt Saas approach is no customizations but configurations and personalizations Saas approach is stick to the product with reach functionality Oracle Confidential – Internal/Restricted/Highly Restricted 13
  • 14. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Followed this approach project went live in 40 days Oracle Confidential – Internal/Restricted/Highly Restricted 14
  • 15. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 3. Implementation Methodology & Approach Cloud … OUM for Cloud implementation Methodology On Premise … OUM Oracle Confidential – Internal/Restricted/Highly Restricted 15
  • 16. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 16 3. Implementation Methodology & Approach Supports fast, agile implementation of all Oracle Cloud applications such as ...
  • 17. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Benefits of Oracle’s Cloud Method
  • 18. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Iterative and Incremental Optimization Incremental, Multi-Release Implementation Incremental Release Initial Deployment Doorway to Success…Building on an initial set of essential functionality over multiple releases •Setups •Bus. Rule Config. •Integrations •Data Loads •Localizations Standard •Additional Functionality + reports •New Release functionality Additional •Additional Modules, etc. Ongoing Solution Refinements Advantages of Incremental Approach •Benefit from early access to essential functionality •Incorporate complementary functions over time •Continuous refinement increases ROI Incremental Release
  • 19. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 Releases: - Core HR - Talent/Performace mgmt - Payroll /integration with EBS GL - Compensation Oracle Confidential – Internal/Restricted/Highly Restricted 19
  • 20. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 4. Stakeholders Readiness & Involvement Cloud … Requires higher business involvement / Change Management efforts On Premise … Business Involvement is still needed, but with less empowerment requirements Oracle Confidential – Internal/Restricted/Highly Restricted 20
  • 21. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | People - Customer Commitment Executive sponsorship and frequent Steering Committees is a must to facilitate decision making  Empowered Business Users should be engaged into the project  IT primary role is to facilitate and participate into alignment and reducing the gaps & manage revised ITSM practices and SLAs  Full time Project management both from partner and customer Oracle Confidential – Internal/Restricted/Highly Restricted 21
  • 22. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Went live with recruitment solution for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project Oracle Confidential – Internal/Restricted/Highly Restricted 22
  • 23. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 5. Technology & Environment mgmt. Cloud … High involvement from Oracle Less IT operations and Maintenance activities and costs On Premise … Less involvement from Oracle More reliability on internal and partner resources to maintain the environments Oracle Confidential – Internal/Restricted/Highly Restricted 23
  • 24. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Technology – More Oracle Involvement SaaS: Oracle works to provide a complete delivery of the SaaS platform (HW, SW and Apps). Oracle is responsible: • for upgrades, patching, • to monitor HW and SW • and System Admin. •
  • 25. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 25
  • 26. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 26