Renovate Your Communication Skills Strategies for Active Listening Eighty-percent of effective communication involves learning to be a good listener. This fun-filled, dynamic session will challenge attendees to renovate their active listening skills. To renovate means to revive, reinvigorate and/or make new. In this seminar attendees will learn how to revive their listening skills, reinvigorate the way they communicate their message and will be inspired to create new listening habits. This session is designed for those who want to be more effective in their work, build stronger relationships and make a bigger impact in their world.

1. Strategies for Active Listening

7.  Style 1: Action (What)
 Results, Objectives, Achieving, Doing
 Style 2: Process (How)
 Strategies, Organization, Facts
 Style 3: People (Who)
 Communication, Relationships, Teamwork
 Style 4: Idea (Why)
 Concepts, Theories, Innovation

8.  Ask Good Questions
 Listen
 Empathize
 Repeat & Respond
 Take Action

9.  Ask open ended  Ask a follow up
questions question
 Who
 What  Summarize and ask for
 Why clarification
 Where
 When  Practice as much as
possible
 Stay silent after asking

11.  Use the ‘2 minute’ rule
 Clear your mind
 Show interest
 Stay present
 Don’t plan ahead
 It is a CHOICE

12.  Write down three or four things your
employees and/or coworkers have said this
week.
 When did you really listen this week?
 When could you have listened better?

13.  Input
 Talented people want to share their ideas
 Motivations
 What do others want from the job and/or you
 Challenges
 What are the problems and issues

14. Your employee or coworker says:“I’m having
trouble with one of my coworkers. She seems to
lack motivation.”
What Kind of Trouble?
“He’s not as productive as he used to be.”
How has productivity dropped?
“He gets less work done in a week, and the
quality has slipped too.”

16.  Empathy is the capacity to recognize and, to
some extent, share feelings (such as sadness
or happiness) that are being experienced by
another sentient or semi-sentient being.
Someone may need to have a certain amount
of empathy before they are able to feel
compassion.

19.  Be Present
 Watch for
opportunities
 Take responsibility
 Daily risks
 Daily “have to’s”