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Connecting Art &
Science for great
marketing
experiences.
Luke Judge
connect: London 2018
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.
Skydiving
Charity
Concert
Something is wrong in
the digital world.
PAID SEARCH
ADS THAT
ALL SAY THE
SAME THING
INBOX
CLOGGING
EMAILS
RETARGETING
ADS THAT
FOLLOW YOU FOR
MONTHS,
REGARDLESS OF
WHO YOU ARE
???
Please forgive me.
The solution lies in marrying
together
Art and Science.
When art and science
inspire each other great
things happen.
© DQ&A. All Rights Reserved
14
12th root of 2
© DQ&A. All Rights Reserved
15
Leonardo da Vinci was an extraordinary artist
because he was an extraordinary scientist.
© DQ&A. All Rights Reserved
16
© DQ&A. All Rights Reserved
17
© DQ&A. All Rights Reserved
18
When art and science come
together well, it transcends
complexity and we see
beautiful results.
With this in mind,
it’s time to simplify the complexity
of best-in-class digital.
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.24
© 2017 DQ&A. All Rights Reserved
26
A marketer’s job
is like walking a
tightrope.
The secret to success lies in
creating an
emotional connection.
Picture of a woman considering a dress in front of a mirror.
We have to put the romance
back into marketing
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.30
© 2017 DQ&A. All Rights Reserved
31
Forrester predicts
that
2019 is the year
marketing “gets sexy
again.”
...tools don’t get
interesting until they
get technologically
boring.”
- Clay Shirky.
“
The holy grail.
So let’s start by dating ...
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.34
© 2017 DQ&A. All Rights Reserved
36
First you have to meet...
Now add some sizzle
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.37
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.38
Spend quality time together
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.39
© Google Inc. 2017. All rights reserved.
PUT
RACQUET
IN BASKET
BUT DID NOT
PURCHASE
PREVIOUSLY
PURCHASED
A RACQUET
Personalization with dynamic creative...
Now you’re ready to get engaged
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.42
© 2017 DQ&A. All Rights Reserved
43
Make sure it’s a
great experience.
© 2017 DQ&A. All Rights Reserved
44
© 2017 DQ&A. All Rights Reserved
45
© 2017 DQ&A. All Rights Reserved
46
(...I do)
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.
Back to the
internet.
We’re in a Creative Renaissance.
CREATIVE
TECH
DC LAUNCH
AD SERVER
Timeline.
1994 1996 2000 2006 2008 2012 2018
BANNER ADS
1994: The first banner Ad.
1996 DoubleClick Launched.
The simple banner took down one of
America’s largest airlines.
December 1, 2001
CREATIVE
TECH
Timeline.
BANNER ADS
1994 1996 2000 2006 2008 2012 2018
DC LAUNCH
AD SERVER
RICH MEDIA
SOCIAL AD
LAUNCH
SOCIAL PEAKS
2001: Flash and Rich Media.
2005: Modern Ad Technology.
2006: Social Ad Launch.
A little known Senator from Illinois took
the world by surprise.
CREATIVE
TECH
Timeline.
1994 1996 2000 2006 2008 2012 2018
BANNER ADS
DC LAUNCH
AD SERVER
RICH MEDIA
SOCIAL
LAUNCH
SOCIAL PEAKS
PROGRAMMATIC
HTML5 ADS
2010: Programmatic and RTB.
2012: Launch of DoubleClick
Bid Manager.
CREATIVE
TECH
Timeline.
1994 1996 2000 2006 2008 2012 2018
BANNER ADS
DC LAUNCH
AD SERVER
RICH MEDIA SOCIAL PEAKS
PROGRAMMATIC
HTML5 ADS
TODAY
SOCIAL
LAUNCH
Programmatic buying is everywhere.
84%
Display
60%
Mobile
58%
Video
26%
Social
26%
Search
14%
TV
13%
Audio
07%
Outdoor
Programmatic Direct.
Media
Creative
Technology
Stronger together.
Media
Creative
Technology
Data &
Measurement
The
Modern
Renaissance.
72©2018 JOYSTICK INTERACTIVE. ALL RIGHTS RESERVED.
Interscroller. AR-based.Location-based.
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.75 Tap-To-Call. Messenger Ads.
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.76
Dynamic. Retargeting. Multi-lingual.
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.77
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.
How to get
started.
© DQ&A. All Rights Reserved
80
The key ingredients for success.
Data Measurement
Creative Media
Tech
© DQ&A. All Rights Reserved
81
Data
Audiences & Data
Product Feeds &
APIs
1st, 2nd, 3rd
Party Data
Destination API
Availability API / Feed
Tripadvisor API
Weather API
Recommendation Engine
Website Audiences
CRM Audiences
Travel Audience Profiles
Google Audiences
© DQ&A. All Rights Reserved
82
Creative
Creative Assets &
Templates
Brand, CI &
Campaign Guidelines
Photo & Video
Library
HTML5
Template Library
Dynamic
Preview
Platform
Audiences & Data
Product Feeds &
APIs
1st, 2nd, 3rd
Party Data
Destination API
Availability API / Feed
Tripadvisor API
Weather API
Recommendation Engine
Website Audiences
CRM Audiences
Travel Audience Profiles
Google Audiences
© DQ&A. All Rights Reserved
83
Tech
Audiences & Data
Creative Assets &
Templates
Brand, CI &
Campaign Guidelines
Photo & Video
Library
HTML5
Template Library
Product Feeds &
APIs
1st, 2nd, 3rd
Party Data
Dynamic
Preview
Platform
Destination API
Availability API / Feed
Tripadvisor API
Weather API
Recommendation Engine
Website Audiences
CRM Audiences
Travel Audience Profiles
Google Audiences
© DQ&A. All Rights Reserved
84
Media
DCO Localization Layer
customized creative assembly based on location, language, currency, offer, media platform
FEAM ESAP NAM/LAM
Agency 1 Agency 2 Agency 1 Agency 2 Agency 1 Agency 2
Local Campaign Delivery Local Campaign Delivery Local Campaign Delivery
Audiences & Data
Creative Assets &
Templates
Brand, CI &
Campaign Guidelines
Photo & Video
Library
HTML5
Template Library
Product Feeds &
APIs
1st, 2nd, 3rd
Party Data
Dynamic
Preview
Platform
Destination API
Availability API / Feed
Tripadvisor API
Weather API
Recommendation Engine
Website Audiences
CRM Audiences
Travel Audience Profiles
Google Audiences
© DQ&A. All Rights Reserved
85
Measurement
Cross-regional learnings on DCO performance & optimization
DCO Localization Layer
customized creative assembly based on location, language, currency, offer, media platform
FEAM ESAP NAM/LAM
Agency 1 Agency 2 Agency 1 Agency 2 Agency 1 Agency 2
Local Campaign Delivery Local Campaign Delivery Local Campaign Delivery
Audiences & Data
Creative Assets &
Templates
Brand, CI &
Campaign Guidelines
Photo & Video
Library
HTML5
Template Library
Product Feeds &
APIs
1st, 2nd, 3rd
Party Data
Dynamic
Preview
Platform
Destination API
Availability API / Feed
Tripadvisor API
Weather API
Recommendation Engine
Website Audiences
CRM Audiences
Travel Audience Profiles
Google Audiences
© DQ&A. All Rights Reserved
86
The Dynamic Creative Optimisation Machine
Audiences & Data
Creative Assets &
Templates
Brand, CI &
Campaign Guidelines
Photo & Video
Library
HTML5
Template Library
Product Feeds &
APIs
1st, 2nd, 3rd
Party Data
Dynamic
Preview
Platform
Destination API
Availability API / Feed
Tripadvisor API
Weather API
Recommendation Engine
Website Audiences
CRM Audiences
Travel Audience Profiles
Google Audiences
DCO Localization Layer
customized creative assembly based on location, language, currency, offer, media platform
FEAM ESAP NAM/LAM
Agency 1 Agency 2 Agency 1 Agency 2 Agency 1 Agency 2
Cross-regional learnings on DCO performance & optimization
Local Campaign Delivery Local Campaign Delivery Local Campaign Delivery
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.87
Integrating Technology and
Creative.
50/50
New/Returning
Customers
To support the launch of the FitBit Blaze in
Cotswold Stores we ran a full-funnel
programmatic display campaign featuring:
● Upper-level prospecting using highly
segmented first-party data and lookalike
audiences
● A bespoke combination of website URLs
and related keywords generated content
themes to find qualified new users
● Retargeting with aggressive messaging to
encourage final conversions
© 2017 DQ&A. All Rights Reserved
91
1) Use the data. Get to know your audience.
2) Tell a story that stirs the emotion.
3) Build creatives that form a connection.
4) Measure brilliant, but trust your instinct.
5) Crank up the Machine.
© 2017 DQ&A. All Rights Reserved
92
Thank you!
93
© DQ&A. All Rights Reserved
95
Video/music of orchestra playingThank you!
95
Combining Art and Science in Digital Marketing

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Combining Art and Science in Digital Marketing

  • 1. Connecting Art & Science for great marketing experiences. Luke Judge connect: London 2018 ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.
  • 5. Something is wrong in the digital world.
  • 6.
  • 7. PAID SEARCH ADS THAT ALL SAY THE SAME THING
  • 9. RETARGETING ADS THAT FOLLOW YOU FOR MONTHS, REGARDLESS OF WHO YOU ARE
  • 10. ???
  • 12. The solution lies in marrying together Art and Science.
  • 13. When art and science inspire each other great things happen.
  • 14. © DQ&A. All Rights Reserved 14 12th root of 2
  • 15. © DQ&A. All Rights Reserved 15 Leonardo da Vinci was an extraordinary artist because he was an extraordinary scientist.
  • 16. © DQ&A. All Rights Reserved 16
  • 17. © DQ&A. All Rights Reserved 17
  • 18. © DQ&A. All Rights Reserved 18
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. When art and science come together well, it transcends complexity and we see beautiful results.
  • 24. With this in mind, it’s time to simplify the complexity of best-in-class digital. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.24
  • 25. © 2017 DQ&A. All Rights Reserved 26 A marketer’s job is like walking a tightrope.
  • 26. The secret to success lies in creating an emotional connection.
  • 27. Picture of a woman considering a dress in front of a mirror.
  • 28.
  • 29. We have to put the romance back into marketing ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.30
  • 30. © 2017 DQ&A. All Rights Reserved 31 Forrester predicts that 2019 is the year marketing “gets sexy again.”
  • 31. ...tools don’t get interesting until they get technologically boring.” - Clay Shirky. “
  • 33. So let’s start by dating ... ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.34
  • 34. © 2017 DQ&A. All Rights Reserved 36 First you have to meet...
  • 35. Now add some sizzle ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.37
  • 36. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.38
  • 37. Spend quality time together ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.39
  • 38. © Google Inc. 2017. All rights reserved. PUT RACQUET IN BASKET BUT DID NOT PURCHASE PREVIOUSLY PURCHASED A RACQUET Personalization with dynamic creative...
  • 39. Now you’re ready to get engaged ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.42
  • 40. © 2017 DQ&A. All Rights Reserved 43 Make sure it’s a great experience.
  • 41. © 2017 DQ&A. All Rights Reserved 44
  • 42. © 2017 DQ&A. All Rights Reserved 45
  • 43. © 2017 DQ&A. All Rights Reserved 46 (...I do)
  • 44. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED. Back to the internet.
  • 45. We’re in a Creative Renaissance.
  • 46.
  • 47. CREATIVE TECH DC LAUNCH AD SERVER Timeline. 1994 1996 2000 2006 2008 2012 2018 BANNER ADS
  • 48. 1994: The first banner Ad.
  • 50. The simple banner took down one of America’s largest airlines.
  • 51.
  • 53. CREATIVE TECH Timeline. BANNER ADS 1994 1996 2000 2006 2008 2012 2018 DC LAUNCH AD SERVER RICH MEDIA SOCIAL AD LAUNCH SOCIAL PEAKS
  • 54. 2001: Flash and Rich Media.
  • 55. 2005: Modern Ad Technology.
  • 56. 2006: Social Ad Launch.
  • 57. A little known Senator from Illinois took the world by surprise.
  • 58.
  • 59. CREATIVE TECH Timeline. 1994 1996 2000 2006 2008 2012 2018 BANNER ADS DC LAUNCH AD SERVER RICH MEDIA SOCIAL LAUNCH SOCIAL PEAKS PROGRAMMATIC HTML5 ADS
  • 61. 2012: Launch of DoubleClick Bid Manager.
  • 62. CREATIVE TECH Timeline. 1994 1996 2000 2006 2008 2012 2018 BANNER ADS DC LAUNCH AD SERVER RICH MEDIA SOCIAL PEAKS PROGRAMMATIC HTML5 ADS TODAY SOCIAL LAUNCH
  • 63. Programmatic buying is everywhere. 84% Display 60% Mobile 58% Video 26% Social 26% Search 14% TV 13% Audio 07% Outdoor
  • 68. 72©2018 JOYSTICK INTERACTIVE. ALL RIGHTS RESERVED.
  • 70. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.75 Tap-To-Call. Messenger Ads.
  • 71. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.76 Dynamic. Retargeting. Multi-lingual.
  • 72. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.77
  • 73.
  • 74. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED. How to get started.
  • 75. © DQ&A. All Rights Reserved 80 The key ingredients for success. Data Measurement Creative Media Tech
  • 76. © DQ&A. All Rights Reserved 81 Data Audiences & Data Product Feeds & APIs 1st, 2nd, 3rd Party Data Destination API Availability API / Feed Tripadvisor API Weather API Recommendation Engine Website Audiences CRM Audiences Travel Audience Profiles Google Audiences
  • 77. © DQ&A. All Rights Reserved 82 Creative Creative Assets & Templates Brand, CI & Campaign Guidelines Photo & Video Library HTML5 Template Library Dynamic Preview Platform Audiences & Data Product Feeds & APIs 1st, 2nd, 3rd Party Data Destination API Availability API / Feed Tripadvisor API Weather API Recommendation Engine Website Audiences CRM Audiences Travel Audience Profiles Google Audiences
  • 78. © DQ&A. All Rights Reserved 83 Tech Audiences & Data Creative Assets & Templates Brand, CI & Campaign Guidelines Photo & Video Library HTML5 Template Library Product Feeds & APIs 1st, 2nd, 3rd Party Data Dynamic Preview Platform Destination API Availability API / Feed Tripadvisor API Weather API Recommendation Engine Website Audiences CRM Audiences Travel Audience Profiles Google Audiences
  • 79. © DQ&A. All Rights Reserved 84 Media DCO Localization Layer customized creative assembly based on location, language, currency, offer, media platform FEAM ESAP NAM/LAM Agency 1 Agency 2 Agency 1 Agency 2 Agency 1 Agency 2 Local Campaign Delivery Local Campaign Delivery Local Campaign Delivery Audiences & Data Creative Assets & Templates Brand, CI & Campaign Guidelines Photo & Video Library HTML5 Template Library Product Feeds & APIs 1st, 2nd, 3rd Party Data Dynamic Preview Platform Destination API Availability API / Feed Tripadvisor API Weather API Recommendation Engine Website Audiences CRM Audiences Travel Audience Profiles Google Audiences
  • 80. © DQ&A. All Rights Reserved 85 Measurement Cross-regional learnings on DCO performance & optimization DCO Localization Layer customized creative assembly based on location, language, currency, offer, media platform FEAM ESAP NAM/LAM Agency 1 Agency 2 Agency 1 Agency 2 Agency 1 Agency 2 Local Campaign Delivery Local Campaign Delivery Local Campaign Delivery Audiences & Data Creative Assets & Templates Brand, CI & Campaign Guidelines Photo & Video Library HTML5 Template Library Product Feeds & APIs 1st, 2nd, 3rd Party Data Dynamic Preview Platform Destination API Availability API / Feed Tripadvisor API Weather API Recommendation Engine Website Audiences CRM Audiences Travel Audience Profiles Google Audiences
  • 81. © DQ&A. All Rights Reserved 86 The Dynamic Creative Optimisation Machine Audiences & Data Creative Assets & Templates Brand, CI & Campaign Guidelines Photo & Video Library HTML5 Template Library Product Feeds & APIs 1st, 2nd, 3rd Party Data Dynamic Preview Platform Destination API Availability API / Feed Tripadvisor API Weather API Recommendation Engine Website Audiences CRM Audiences Travel Audience Profiles Google Audiences DCO Localization Layer customized creative assembly based on location, language, currency, offer, media platform FEAM ESAP NAM/LAM Agency 1 Agency 2 Agency 1 Agency 2 Agency 1 Agency 2 Cross-regional learnings on DCO performance & optimization Local Campaign Delivery Local Campaign Delivery Local Campaign Delivery
  • 82. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.87 Integrating Technology and Creative. 50/50 New/Returning Customers To support the launch of the FitBit Blaze in Cotswold Stores we ran a full-funnel programmatic display campaign featuring: ● Upper-level prospecting using highly segmented first-party data and lookalike audiences ● A bespoke combination of website URLs and related keywords generated content themes to find qualified new users ● Retargeting with aggressive messaging to encourage final conversions
  • 83. © 2017 DQ&A. All Rights Reserved 91 1) Use the data. Get to know your audience. 2) Tell a story that stirs the emotion. 3) Build creatives that form a connection. 4) Measure brilliant, but trust your instinct. 5) Crank up the Machine.
  • 84. © 2017 DQ&A. All Rights Reserved 92
  • 86. © DQ&A. All Rights Reserved 95 Video/music of orchestra playingThank you! 95