1. Welcome to Mahindra Institute
of Learning Excellence
Let us get ourselves introduced
Induction Module
for
Dealer Sales Consultant
2. Accessorize your Name
2
Introduce your self, with the name of one unique quality in between. The name
of the unique quality should come in between the first and the last name.
Introduction Training Program
You should find
your destiny, then
make it work for
you.
6. 6
who is a Consul?
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7. 7
A Consul
• A person who consults others along a way; a
guide
OR
• Someone who can influence others and who
has capacity to advise
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8. 8
Consulship…
• The process of consultation
• The process of persuading a group/individual
towards the ultimate goals
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9. 9
name a few great
consuls?
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30. 30
where we stand?
For doing any of these you need to improve your knowledge and
skills. So today in the training program, try pick up 3-4 points
that will help you take yourselves to the next level”
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31. 31
Life Scoring Guidelines
Yes > 90
Yes between 51
and 89
Yes < 50
31
Many score beyond this also
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32. SANKALP makes Aim reach Vision that
is Ambition
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33. WHO WAS HE?
• His father was a school teacher
• Started his career by selling "bhajias“
• Also worked as a petrol station attendant
• His actual first name is Dhirajlal Bhai Hirachand
• the combined fortune of the family was 60 billion dollars, making them
the richest family in the world.
His Indian company was the first to feature in Fortune
500 list
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35. WHO IS HE?
• Father was a fisherman
• He started his career as a newspaper vendor
• A very prominent figure in Indian politics –
awarded the Padma Bhushan in 1981; Padma
Vibhushan in 1990; and the Bharat Ratna in
1997
Also known as ‘Missile Man of India’
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37. WHO IS HE?
Born in Michigan, US
Started his career as a shoe-shiner
Started car-selling at a Chevrolet dealership
Renowned for selling more new vehicles than
anyone else in the World
Holds the world record for most cars sold – 13,001 in
15 years (retail only)
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39. Son of an Air Force Officer
Selected for the State under 19 Cricket Team (15 member squad)
Lost his father & Started his career as a Washer cum Technician
Then Supervisor to Works Manager at a Tata then Mahindra then Toyota dealership
Later became Mechanical Engineer & Graduate in Management
Faced a huge downfall again in the middle of his career worked at a Bank DSA
Fought with poverty when his daughter was about to born
Married at an early age with no steady job
Location - Kolkata
Languages Known - English,
Bengali, Hindi
Total Experience of 15 years in the
area of Service, Sales &Marketing,
Training & Skill Development.
Successfully trained 14000+
people in Automobile & Various
Other Industries.
Another Story of The Roadmap to Mahindra
Training Experience – 5 Years
Industries Served -
Automobile, Consumer
Durables, Telecom, Heavy
Engineering, Retail, Education
Business & Government
Bodies.
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40. REGIONAL TRAINING
ASSOCIATE
MAHINDRA DEALER
MANPOWER
DEVELOPMENT EAST
Neelanjan Sarkar
09331739075/
(07575938917-for
North East)
neelanjan.sarkar@
gmail.com
A Roadmap to reach Mahindra
Training Area – Skill Development
on Sales & Marketing, Customer
Relationship, Retention & Service,
Personal/Professional
Effectiveness, Effective Business
Communication, Grooming &
Etiquette, Time Management,
Stress Management, Team
Building, Leadership Skills,
Negotiation Skills & Soft Skills
across the hierarchy of junior &
mid management.
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41. Brands who served his purpose
Manpower of Brands trained by me are: Maruti Suzuki India Ltd., Hero
Motocorp Ltd, Chevrolet Sales India Pvt. Ltd., Hyundai Motors India Ltd.,
Ford India Ltd., Mahindra & Mahindra Ltd. Force Motors Ltd., TISCO,
Reliance Communications Ltd., Phillips India Ltd., Dominos Pizza, Century
Ply Wood India Limited, Unitus- Ujjivan Microfinance Ltd, Indian Postal
Department, Sikkim Manipal University in Eastern Region of India.
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42. Why Set Aims(Lakshya)?
Aims can
• give you a target to aim for
• help you concentrate your time and effort
• provide motivation, persistence and desire
• help you establish priorities
• provide a roadmap to take you from where you
are to where you want to be
“We need pains to reach our Aims”
“The end results of a pain is to achieve the Aim”
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43. This Pain studded ladder started September 1998 till continuing.
MAHINDRA DEALER MANPOWER DEVELOPMENT EAST
NIS Sparta (A Reliance ADA Group Co.)
ICICI Bank DSA Collection & Recovery Department
Manatec Electronics Pvt. Ltd Automobile Workshop Equipments
Sovereign Tech Engineering Services Pvt. Ltd
(Indo German Collaborator of RESY Sysmetics GMBH)
Topsel Toyota (Topsel Pvt. Ltd. Authorized Dealer of Toyota Kirloskar Motors Pvt Ltd.)
Technician qualification10+2
Supervisor studying Mech. Engg.
Manager studying
Graduation in Management
Coach
after 14 years
of pain
French Motor Car Co. Ltd. (Authorized Dealer of Tata Motors prev.TELCO)
MOHAN GROUP of Companies Dealer of Fiat India & Mahindra
Dep.Reg.Manager
studying DCA
Supervisor
exp. 10 yrs
failed due to recession
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44. Accolades achieved while climbing the Ladder
• 102% Achiever of Target in 2012 & 103% in 2013 & 120% at Mahindra DMD
• 2nd in doing the maximum number of Training man days last
year & 1st in this FY 2014-15 .
• Completed in Sales, Service & Soft Skills T-1 Level training across the industries of
Sales & Service Sector in NIS Sparta. Training Centre at Dhirubhai Ambani Knowledge
City Mumbai for 1 month & stood 3rd among the all India participants Benchmarking
should be used (internal and external)
• Certified as Regional Trainer by NIS Sparta Clients like Maruti Suzuki India Ltd., Hero Moto
Corps Ltd. Chevrolet Sales India Pvt. Ltd, .Force Motors Ltd. etc., Sewells Group Clients Ford
Motors Company & Mahindra & Mahindra Ltd. Preferred Regional Trainer of India Post, TATA
Tiscon, Dominos Pizza, Sikkim Manipal University & Reliance Communications Ltd. High value
Training completed in April‘2011 are: DISC 2.0; SPIN & Eagle’s Flight Certification programs at
Reliance ADA DAKC NIS Sparta Mumbai
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45. So, Question is How Will You become the
Consul in life
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46. There are many who Accept things as they are,
But there are few who Riseto change
46
