Increasing Effectiveness in Technical Services for Public Libraries
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NCTPG Annual meeting, May 10th 2019 Lisa Dale, Collection Services Manager, Sacramento Public Library
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Increasing Effectiveness in Technical Services for Public Libraries
- 1. INCREASING EFFECTIVENESS IN TECHNICAL SERVICES FOR PUBLIC LIBRARIES NCTPG ANNUAL MEETING, MAY 10, 2019 LISA DALE, COLLECTION SERVICES MANAGER, SPL
- 2. Overview • Sacramento Public Library Collection Services • Why Does Effectiveness Matter? • How to Be Intentional About Improvement • Results in Evidence
- 4. SPL Collection Services Department • 22 Staff – Manager – ILS & Circulation Supervisors • Database Supervisor • 3 Library Assistants • 4 Material Handlers – Acquisitions & Collection Management Supervisor • 2 Librarian Selectors • 1 Library Associate • 2 Library Assistant Receivers – Cataloging Supervisor • 3 Library Assistants – Cataloging & Periodicals • $6 million+ Collection Development Budget
- 5. • Selection, acquisitions, cataloging, processing • ILS management & “Other” circ platform oversight • ILL, ZipBooks, Link+ (ca. 12,000 items/mo) • Databases • Collection management – Weeding – Collection layout and marketing Collection Services…
- 6. • AMHS machine & sort (ca. 169,000 items/mo) • System wide circulation support • Collection agency oversight • Partner library oversight • System wide reading & programming support • Facility project support • System wide statistics …and Beyond!
- 8. Why Do Access & Effectiveness Matter? • Materials found easier and delivered faster • Better collections, more discoverable in/out library • Better marketed, consistent, promotes library brand • Build credibility and capacity
- 9. SPL Need to Increase Efficiency • Substantial delays in processing • Delays became safety issue • Excessive processing (in department & branches) • No collection consistency • 21 selectors with varying skill levels & accountability • Moving to floating
- 10. Be Intentional About Improvement • Outsource • Utilize available resources / technology • Implement quality control strategically • Involve staff / capture feedback • Cross train department staff • Be smart about statistics • Don’t be afraid to “try it, fix it”
- 11. Outsource • Selection help • Cataloging • Processing
- 12. Utilize Available Resources & Technology • Acquisitions • Cataloging • Collection HQ • AMHS / Materials Management Systems • Other staff, interns, volunteers
- 13. Implement Quality Control Strategically • Evaluate current quality control • Reduce wherever possible • Save time & minimize handling
- 14. Involve Staff • Change/implementation teams • Surveys • Forums • Attend meetings where other staff present – Youth Service – Adult Services – Community languages • Keep lines of communication open • Make sure staff know their contribution is valued
- 15. Cross Train Dept Staff • Prevent backlog • Grow staff • Increase efficiency
- 16. Be Smart About Statistics • Audit what you are counting and why • Focus on what you need to capture • Let the rest go
- 17. Try It, Fix It • Change doesn’t have to be perfect from the start • “Pilots” and small steps work well • This approach helps overcome fear of failure
- 18. Results • Faster turnaround • Improved access • Better collections • More capacity to support branches & administration at higher levels • Great staff engagement & support – Participation – Support ongoing change – Positive feedback
- 20. THANK YOU! Lisa Dale, ldale@saclibrary.org