17. Question
Identifies
What are we trying to achieve?
Outcomes
Why does it matter?
Business Value
Towhom does it matter?
Politics
How do we know it worked?
Metrics
18. Establish channels to identify need
Assign responsibility for analyzing need
Define business need
20. Question
Identifies
What is the business need?
Benefit
Canit be delivered today?
Suitability
Whatwould it take to deliver?
Cost
What couldgo wrong?
Risk
21. Establish green light processes
Assign roles & responsibilities
Document business case for solution
Green light the solution
25. Determine how you will progress through “The D’s”
Assign responsibilities for project management
Determine how you will keep constituents informed of where on the “map” a project currently lives
30. Business Needs
Technical Capabilities
DEFINE
DESIGN
Existing service
Extended service
New service
31. Business Needs
Technical Capabilities
Use Case
Project Constraints: Time, Money, Resources (People, Expertise)
32. Information Architecture
Describe content
Make content findable
Facilitate information management
Business Needs
Technical Capabilities
33. Business Needs
Technical Capabilities
Supported Information Classes
Resume*
Job Description
Interview
Information Architecture
Content Types: Resumes, Job Descriptions, Interview
Metadata
Managed Properties
Site Map: Subsiteof HR
34. Information Management
Business ownership
Access control: permissions
Retention & disposition: records management
Insight & reporting: auditing
Lifecycle
Rights Management
Business Needs
Technical Capabilities
35. Business Needs
Technical Capabilities
Supported Information Classes
Information Architecture
Information Management Policies
Ownership: Recruiting manager
Access: very secure. Accessible only to HR and very select admins
Retention: Treat as Record. Retain for 7 years post- termination (hire) or 6 mospost- interview (nonhire)
Audit
Information Management Architecture
36. Service Management
Uptime (availability)
Data protection (integrity): content recovery
Business continuity: disaster recovery
Performance
Storage
Interoperability
Service lifecycle
Application Management
Business Needs
Technical Capabilities
37. Business Needs
Technical Capabilities
Supported Information Classes
Information Architecture
Information Management Policies
Information Management Architecture
Service Management Policies
Lifecycle: 1 year
Availability: 95%
Storage: 200 GB
Performance
Data recovery: granular
RTO: 2 hours
RPO: 24 hours
Site DR: none
iPad access: offline
Service Management Architecture
38. Business Needs
Technical Capabilities
Supported Information Classes
Information Architecture
Information Management Policies
Information Management Architecture
Service Management Policies
Service Management Architecture
39. Supported Information Classes
Information Architecture
Business Needs
Technical Capabilities
Information Management Policies
Information Management Architecture
Service Management Policies
Service Management Architecture
45. Delegate
Define the solution
Design the solution
Develop the solution
Deploy the solution
Delegate to operations
Define
Design
Develop
Deploy
Refine
Revisit
Revise
Release
50. Development Test
Staging Production
Application deployment and revisions
Customization deployment and revisions
Content deployment / content publishing
61. Portfolio Management
Catalog
•Solutions
•Specifications
•Policies
•Changes
Monitor
Current state
Evaluate
Does current state match the specifications of the solutions in place?
Trigger
62. Establish a service catalog
Monitor service
Evaluate service
Trigger project review
