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The magic of loops,
markets & moxie
Creating an actionable
framework based on Lean
Startup and other methods
to keep you focused
Nicole Capuana
@ncapuana
LeanDog
@leandog
Nick Barendt
@nickbarendt
What we work on
Product Design & Development
● web, mobile, cloud, embedded, IoT(H)
● software making an impact
Loops
If I only knew then what I know now
Why Lean?
● reduce waste
● continuous learning
● focus on customer value
● feedback
● retrospectives
Lean Startup
● Eric Ries & Steve
Blank
● Apply Lean and
Scientific Principle
to Entrepreneurship
Build Measure Learn
Loops, feedback, cadence, &
retrospectives
Hypothesis format
We believe that
[building this feature]
[for these people]
will achieve [this outcome]
Markets
“No business plan
survives first contact
with a customer.”
-Steve Blank
Hypotheses
● Leap-of-Faith Assumptions/Hypotheses
● Focus on Learning Initially
● Sequence or Collection of Hypotheses
● Riskiest hypotheses first
Customer Development
Customer Development
● Core focus
● Solve a problem
● Product Market Fit
● Don’t build for everyone
● Talk to them to understand
● Observe what they do
Get out of the Building
● Uncomfortable for developers
● Friends and family don’t count
● Whole team participates
● Identify Personas
● Develop Empathy
● Interview and Observe
● Stay out of the “Woulds”
Safe Driving? What is “safe”?
Who are your customers
● Segments
● Personas
● Channels
● B2B or B2C?
● User vs. buyer
● You are not your customer
Understand how + why your
customers buy
● Pricing
○ what are you selling against?
● Day-in-the-life
● Journey Map
● How big of a pain do they have?
● Do they want and need it?
Experiment & Validate
...there is no try
● Prove or
Disprove
Hypotheses
● Experiment
Design
Types of Experiments
● Landing page - test the water
● Customer interviews - create a script for
consistency
● Paper prototypes to clickable prototypes
● Concierge service or Wizard of Oz
● Technical spikes to to prove feasibility and
improve effort estimates
● Actual software prototype
Build Less - Prototype More!
● Learn before building
● Picture worth 1000s words
● Building feels like progress
● Validate with customer
● Tell a story
● It’s priceless
Testing & Metrics
● Can they use it?
● Do they want it?
● What did you
observe?
● What did you learn?
● What does the data
indicate?
Experiment Mapping
● David Bland
● Can we learn
faster?
● Can we do
less?
Learning
Time
Days Weeks Months
Build
User Stories
Story Backlog
Story Mapping
● Jeff Patton
● Epics > Features >
Icebox
● Prioritize across
● Play Devil’s Advocate
● Create an actionable
plan
There’s always
more to it than you
think & priorities
will change
Story Map - Before
Story Map - After
MVP - Minimum Viable/Valuable Product
“A minimum viable product has the exact
(not least) amount of features to make it
desirable and sellable, thus giving value.”
-Martin Christensen
Feedback
Cycle
Moxie
Path only looks
straight in hindsight
Dont’ Do it Alone
Hustler, tech, sales, fund raising
● a founder (the idea creator)
● someone who can see the big picture
● someone who hold all the details & will do whatever it takes to get the job
done
● someone who is the hustler
Be mentored
Be mindful of the toll
● Relationships
● Exhaustion
● You
Lots of “No”s to get
to Yes
Kill Your Darlings
Pivot
● Based on what you
learn
● Course corrective
● Build an app that
solves only your
problem or build a
business?
Funding (really not your problem)
● Bootstrapping
● Friends and Family
● Angels
● Accelerators
● Venture Capital
● Rich vs. King
end of funnel is opening of another
feedback loops are
reality check against
vision
better to learn sooner
Have the audacity to
learn, fail fast + have
fun changing the
world
http://www.leandog.com/what-we-do/studio/
http://www.leandog.com/dogtreats/

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The magic of loops, markets and moxie

  • 1. The magic of loops, markets & moxie Creating an actionable framework based on Lean Startup and other methods to keep you focused
  • 3. What we work on Product Design & Development ● web, mobile, cloud, embedded, IoT(H) ● software making an impact
  • 5. If I only knew then what I know now
  • 6.
  • 7.
  • 8. Why Lean? ● reduce waste ● continuous learning ● focus on customer value ● feedback ● retrospectives
  • 9. Lean Startup ● Eric Ries & Steve Blank ● Apply Lean and Scientific Principle to Entrepreneurship
  • 10. Build Measure Learn Loops, feedback, cadence, & retrospectives Hypothesis format We believe that [building this feature] [for these people] will achieve [this outcome]
  • 12. “No business plan survives first contact with a customer.” -Steve Blank
  • 13.
  • 14. Hypotheses ● Leap-of-Faith Assumptions/Hypotheses ● Focus on Learning Initially ● Sequence or Collection of Hypotheses ● Riskiest hypotheses first
  • 15.
  • 17. Customer Development ● Core focus ● Solve a problem ● Product Market Fit ● Don’t build for everyone ● Talk to them to understand ● Observe what they do
  • 18. Get out of the Building ● Uncomfortable for developers ● Friends and family don’t count ● Whole team participates ● Identify Personas ● Develop Empathy ● Interview and Observe ● Stay out of the “Woulds”
  • 19. Safe Driving? What is “safe”?
  • 20. Who are your customers ● Segments ● Personas ● Channels ● B2B or B2C? ● User vs. buyer ● You are not your customer
  • 21. Understand how + why your customers buy ● Pricing ○ what are you selling against? ● Day-in-the-life ● Journey Map ● How big of a pain do they have? ● Do they want and need it?
  • 23. ...there is no try ● Prove or Disprove Hypotheses ● Experiment Design
  • 24. Types of Experiments ● Landing page - test the water ● Customer interviews - create a script for consistency ● Paper prototypes to clickable prototypes ● Concierge service or Wizard of Oz ● Technical spikes to to prove feasibility and improve effort estimates ● Actual software prototype
  • 25. Build Less - Prototype More! ● Learn before building ● Picture worth 1000s words ● Building feels like progress ● Validate with customer ● Tell a story ● It’s priceless
  • 26. Testing & Metrics ● Can they use it? ● Do they want it? ● What did you observe? ● What did you learn? ● What does the data indicate?
  • 27. Experiment Mapping ● David Bland ● Can we learn faster? ● Can we do less? Learning Time Days Weeks Months
  • 28. Build
  • 31. Story Mapping ● Jeff Patton ● Epics > Features > Icebox ● Prioritize across ● Play Devil’s Advocate ● Create an actionable plan There’s always more to it than you think & priorities will change
  • 32. Story Map - Before
  • 33. Story Map - After
  • 34. MVP - Minimum Viable/Valuable Product “A minimum viable product has the exact (not least) amount of features to make it desirable and sellable, thus giving value.” -Martin Christensen
  • 36. Moxie
  • 37. Path only looks straight in hindsight
  • 38. Dont’ Do it Alone Hustler, tech, sales, fund raising ● a founder (the idea creator) ● someone who can see the big picture ● someone who hold all the details & will do whatever it takes to get the job done ● someone who is the hustler Be mentored
  • 39. Be mindful of the toll ● Relationships ● Exhaustion ● You
  • 40. Lots of “No”s to get to Yes
  • 42. Pivot ● Based on what you learn ● Course corrective ● Build an app that solves only your problem or build a business?
  • 43. Funding (really not your problem) ● Bootstrapping ● Friends and Family ● Angels ● Accelerators ● Venture Capital ● Rich vs. King
  • 44. end of funnel is opening of another
  • 45. feedback loops are reality check against vision better to learn sooner
  • 46. Have the audacity to learn, fail fast + have fun changing the world http://www.leandog.com/what-we-do/studio/ http://www.leandog.com/dogtreats/