4. Internet shopping is now gaining popularity
because of its simplicity and ease of access
The retail sale implies business to consumer
business (B2C)
5.
6.
7. SEARCH
To make a purchase a shopper have to find
appropriate vendor.
It is similar to a consumer choosing a
conventional shop for purchasing good.
PRE-SALES
8. HOW TO REACH ONLINE STORE
Selecting a menu item or a button on the portal
Using the search engine
Following a link to the store
Selecting a page that has been advertised on other
websites
Recommendations from friends
PRE SALES
9.
10. There are mainly 3 stages in the execution
stage
11. There will be index to make the search more
feasible
Goods will be represented by a picture and
description
Virtual reality of the goods makes the customer
more attractive
Ordering of goods takes place by selecting the
image or the name of the product or a selection
box
12.
13. Normal way of paying for online purchases are
Credit card
e – Cash
Internet banking
14. The goods have to be delivered at the right time
The delivery fastness and goods type
determines the mode of transport
Some goods such as software or e-books can
be delivered through online itself
15. Goods that customer don’t like can be taken
back
Online support can be given
Telephonic support can be also given to the
customers