1. Welcome to
the
world
of
3 April 2009 Nayan Gaurav

2. 3 April 2009 Nayan Gaurav

3. FREDRIK KORALLUS
Executive Vice President and
Chief Operating Officer
Radisson Hotels & Resorts .
3 April 2009 Nayan Gaurav

4. About Radisson
• Radisson Hotels & Resorts, one of the world's
leading, full-service global hotel companies,
operates, manages and franchises more than
400 hotels and resorts in 66 countries.
• Radisson is focused on being the hotel of
choice for today's independent-minded
frequent business and leisure travelers who
want more control over their hotel
experience.
3 April 2009 Nayan Gaurav

5. Expanding global presence
• Radisson continues to expand its presence in
key markets in the Americas, Asia Pacific and
Europe, the Middle East and Africa, reaching
new markets and customers. The foundation
for expansion; focusing on total guest
satisfaction, industry-leading loyalty programs
and extensive customer relationship
programs.
3 April 2009 Nayan Gaurav

6. Places of Interest within Walking Distance
NEAR MAHIPALPUR EXTENSION Place Distance Walking Time
NH 8
NEW DELHI, India 110037 Nearest Station: New Delhi 12 Km. _ Min.
Phone: 91-11-26779191
FAX: 91-11-6784433
Places of Interest within Driving Distance
Place Distance Driving Time
International airport 2 Km. 10 Min.
Domestic airprot 4 Km. _ Min.
Down town 25 Km. _ Min.
3 April 2009 Nayan Gaurav

7. About Radission-delhi
• One of the best hotel that is located close to
the airport, Hotel Radisson offers the guests
with all the ammenities and luxuries. The red
brick building spreads over five acres of land
and overlooks beautifully landscaped
surroundings.
• The Radisson Hotel Delhi has been awarded
the Best Business Hotel Award for the last
three years.
• Managing Director- R. KAPOOR
3 April 2009 Nayan Gaurav

8. Hotel Services
• International newspapers and news channels for tracking stock and business
news are available at our Delhi hotel.
• Our entire hotel in New Delhi is Wi-Fi Internet enabled, and our Cyber Cafe is a
24-hour Internet cafe created with the global traveler in mind.
Our New Delhi hotel amenities include:
• Airport transfer services
• Baby sitting available
• Doctor on call
• Foreign currency exchange
• Indoor and outdoor parking - complimentary
• Laundry and valet service
• Outdoor pool with pool bar and children's pool
• Private Collection Shopping Centre (our shop for gifts, handicrafts and carpets)
• RADIANCE Beauty Parlour
• 3Bugya Flower Shop (bouquets and Nayan Gaurav crafted arrangements)
intricately
April 2009

9. Hotel room amenities
include
• 39 channel cable TV including American, English, French, German, Italian,
Japanese and Spanish
• 110 V adaptor in all rooms
• Buffet breakfast - complimentary
• Complimentary bottle of mineral water
• Electronic smoke detector
• Fruit platter replenished daily
• Hair dryer
• Imported king size or twin beds orthopedically certified for complete lumbar
(back) support, with choice of pillows
• In-room tea and coffee maker
• Iron/ironing board
• Mini bar
• Non-smoking rooms available on request
• Room service 24-hour
• Two way hotel airport transfer by luxury sedan
• VCR on request
• Wi-Fi Internet access 24 hours - complimentary
3 April 2009 Nayan Gaurav
• White marble bathroom with imported linens and fine amenities

10. Accommodation at
Radisson, New Delhi:
• Hotel offer a total of 256
rooms that also include 27
suites and 1 presidential
suite. All the rooms are
exceptioanly spacious and
are aesthetically designed
with rich silk upholstery and
linen, in tastefully matched
colour combinations
Radisson club room
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11. Continued..
• Business class suit
• President suit
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12. Spa and Sauna
• Various types of treatments
are available, including
stress management, jet lag
therapy, aromatherapy and
a variety of massages
including traditional Indian
Ayurvedic, Thai and
Indonesian. Facials,
pedicures, foot massages,
manicures, body wraps and
scrubs are also available.
3 April 2009 Nayan Gaurav

13. Health Club
• The Health Club has the latest
cardiovascular, body sculpting and
weight training equipment and
certified trainers for assistance. Our
hotel in New Delhi also has
personalized sessions for aerobics
and yoga. Our well defined wet area
in the Health Club offers a steam
room, sauna and Jacuzzi with
separate facilities for ladies and
gentlemen.
• Sports facilities for
golf, tennis, squash, equestrian sports
and amateur flying are available close
to the Radisson Hotel Delhi. Our
concierge can make all
arrangements, including
transportation
3 April 2009 Nayan Gaurav

14. Groups & Meetings
• The Radisson Hotel
Delhi offers a wide
variety of banquet and
meeting facilities. Our
New Delhi hotel offers
multiple meeting
rooms that can
accommodate
meetings and events
from 20 to 400
people.
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15. • Jaisalmer
Jaisalmer is an ideal venue for small
conferences and meetings and is
designed to accommodate up to 24
guests.
• Gajner
Gajner hall can accommodate up to 24
guests seated or up to 35 for cocktail
receptions.
- Business Center available with
secretarial, documentation and
interpretation services
- High-speed, wireless and broadband
Internet access available in all meeting
rooms
- Live music, entertainment and themes
available on request
- Poolside venues available October
through March
- State-of-the-art audio/visual
equipment available
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16. • Surya Mahal
The Surya Mahal is an
elegant and flexible
meeting space which
accommodates business
groups and social
gatherings of up to 400
people and can be divided
into three separate rooms.
• Sanganer
Sanganer is an exquisite
convention hall and
seminar/conference room
that can comfortably
accommodate 80 people
for events and meetings.
3 April 2009 Nayan Gaurav

17. Dining
• The Radisson Hotel Delhi
offers six delicious
choices to satiate your
hunger and thirst
plus 24-hour room
service and an exclusive
lounge for our guests.
Our on-site New Delhi
restaurants include three
specialty restaurants, a
distinctive tea
lounge, the Plaza Club
Lounge for Plaza Club
room guests and a well
stocked theme bar.
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18. • R-Lounge -
offers excellent varieties
of coffee and tea from
various parts of the
world, as well as some of
the best patisserie.
• I-Ching
• Italia
• The Great Kebab
Factory
• Club lounge
• The NYC- 24 Hour cafe is
a classy, up market and
chic restaurant
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19. • Savannah Bar - Elegant
lobby bar and features a
Colonial feel where you will
enjoy the best collection of
single malt and cigars along
with a wide variety of cocktails
and wines.
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20. Concierge
• The concierge, located in
the lobby, will coordinate
your business service needs
or assist you with your
transportation
requirements. Also, the 24-
hour travel desk can assist
you in making any travel
arrangements during your
stay. Guests can also avail of
our limousine service with a
selection of Indian and
imported cars from our car
rentals.
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21. Radisson’s Customer Relationship
Management policies
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22. • Radisson Hotels & Resorts is committed to
change and innovation in all key areas
including its growth strategy, operations,
franchising, sales and marketing, and
technology, to operate with maximum
effectiveness in a highly competitive business
environment and provide maximum
satisfaction to the clients. They used the
following tools for managing Customer
Relationship.
3 April 2009 Nayan Gaurav

23. 1. Expanding global presence
• America
• Asia Pacific
• Europe
• the Middle East
• Africa
The foundation for expansion; focusing on
total guest satisfaction, industry-leading
loyalty programs and extensive customer
relationship programs.
3 April 2009 Nayan Gaurav

24. 2. Reservation technology
• The quot;Curtis-C“
• The Company’s business delivery technology reaches 125
countries: providing instantaneous, convenient service for
customers, travel consultants and hotel staff. The quot;Curtis-Cquot;
reservation system is also accessible through airline
reservations systems worldwide, toll-free numbers (in the U.S.
and Canada 800-333-3333) and the brand's award- winning
Web site, www.radisson.com.
3 April 2009 Nayan Gaurav

25. 3. Employees training program
• quot;Yes I Can !“
• This program translates the core of the company's
service philosophy for hospitality excellence to the
front-line service employees in Radisson operations
worldwide.
• Its focus on total guest satisfaction.
3 April 2009 Nayan Gaurav

26. 4. Advertising Campaign
• quot;Stay Your Own WaySM“
• Stay Fit
• Stay Focused
• Stay Full
 Shows on a personal level how each traveler has
his/her own idea of what they want to do during
their stay.
 Enable guests to have more control during their stay.
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27. 5. Check-in online
• “Express YourselfSM”
• Guests book their reservation and can check-
in online at www.radisson.com up to seven
days in advance of arrival.
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28. 6. What's your Sleep Number ?
• “ComfortTM”
• The Sleep Number bed uses air chamber technology
which enables the firmness of a queen or king-size
bed to be adjusted to each guest's precise comfort
level, their Sleep Number.
3 April 2009 Nayan Gaurav

29. 7. Rewarding guests with gold
points plusSM
• “Gold point’s plussm”
• Members of gold points plus earn 10 Gold
Points per U.S. dollar spent on the room rate.
• Offers guests the freedom and flexibility to
earn rewards more quickly than any other
hotel program.
3 April 2009 Nayan Gaurav

30. 8. Rewarding travel agents
• “Look To Book”
• Travel agents automatically earn
points toward valuable
merchandise and incentive awards
in return for booking Radisson
hotels.
• This exclusive highly successful
program, that has just reached its
15th anniversary milestone,
includes travel agents in 106
countries worldwide.
3 April 2009 Nayan Gaurav

31. How can I help you sir !
Prepared by:-
Roll nos.- 08052,08053,08054,08055,08056.
PGDM, Sec- A
3 April 2009 Nayan Gaurav