6. About NTT Communications
Ø Operating Revenues: JPY 1,230B
(USD 12.3B)
Ø Operating Income: JPY 127B
(USD 1.2B)
Global ICT Solutions
with High Quality
<Global Deployment*2>
Ø NTT Com Group Employees
ü Japan : Approx. 11,300
ü Outside Japan :
Approx. 9,100
Ø Offices in 43 countries/regions, 123 cities
Ø Global Network Service in 196 countries/regions
Ø Global Tier-1 IP backbone provider, one of the largest in Asia
Ø 132 data centers, strong increase in Asia/US/Europe
<Results for FY2013*1>
NTT(Holding Company)
・・
*2 As of January 2015
- Figures in USD are not official but are provided for reference
(exchange rate used is USD 1 : JPY 100)
*1 Ended March 31, 2014
7. 9 Key Features of Global Cloud Vision 2014
Infrastructure
Cloud
Network
General
Application
Customer Portal
and
Integrated API
Gateway
Cloud
Migration
Security
Managed
ICT
Partnership
Ø Develop competitive advantages through the
9 key features below
9. Gartner Magic Quadrant
Magic Quadrant for
Network Services, Global
[Source]
Gartner, “Magic Quadrant for Network Services,
Global” by Neil Rickard, Bjarne Munch
14 January 2015
- This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.
The Gartner document is available upon request from NTT Communications.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only
those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization
and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
Ø Positioned in the Leaders Quadrant of
Gartner's “Magic Quadrant for
Network Services, Global”
for the second consecutive year
12. Arcstar Universal One
This is a paid tool for our
users of the network
business service, which is
one of the services NTT
Communications provide.
Ø Customers can choose either L2 or L3 for each location
Ø Secure, flexible and high-quality global network available with short
lead times
Ø Simple plan selectable by quality level
Arcstar Universal One
Customer
Portal
NTT Com
Cloud
Light Grade
(Best effort)
Standard
Grade
Business
Grade
Premium
Grade
Higher Quality
[Legend]
: Main Circuit
: Backup Circuit
15. Why we wanted to make this.
• The keywords were “The voices from our customers” and
“Automation”.
AutomationCustomer’s Voice
16. Customer’s Voice
• Slow service, expensive, low quality of service.(Customers in Japan
are very strict.
• How many circuits and services have we subscribed?
• We can’t connect. Is the service down?
• When is maintenance? It’s hard to know by email.
• Since we subscribed circuits, we would also want
alive monitoring.
• There isn’t any problem management regarding
ITIL for the services.
17. Automation infrastructure for internal
operations
• For efficiency and upgrading, we have constructed 4 bases for
automation in-house, over the past two to three years.
18. Automation infrastructure for internal
operations
• For efficiency and upgrading, we have constructed 4 bases for
automation in-house, over the past two to three years.
19. Did the customer voice change?
AutomationCustomer’s Voice
• Nothing changed drastically. This was obvious since the automation
inside NTT Com was invisible for our customers… So…
AOP Portal
22. Why we chose Sencha.
• Large-scale development, concurrent development was possible.
• Easy integration with our in-house system.
• Rich parts for the UI.
23. Wrap Up
• A large-scale business
application like AOP was
possible to develop since we had
a very fine relationship between
NTTCom + Xenophy + Sencha.
• We would want to grow and
expand this triangle together.
NTT
Communications
SenchaXenophy
Development
Support
Provide
Development
Framework
Quick Release
for Competitive
Customer Service