In today's dynamic and constantly changing world, businesses must evolve quickly and become more agile to the changes around them. Outsourcing help desk services will save you money, enable service around-the-clock, and improve customer satisfaction levels while allowing you to focus on the things that matter most to your business.

1. © 2021 Synoptek
IT Blogs: Top 5 Benefits of IT
Help Desk Outsourcing
© 2021 Synoptek

2. 2
1. Optimizes Cost
• The IT outsourcing market is extremely competitive, which means
moving to this model of working can save your company a
significant amount of money.
• You can save money and handle the annual operating expenses
more effectively with a fixed-cost outsourcing contract. Customers
today need to be able to call in at any time, talk with a person in
real-time, and get their issue resolved quickly.
• IT Help Desk Outsourcing can fulfill your customers’ needs by
making a professionally trained support desk available 24 hours a
day, 7 days a week.
2. Improves Response Time
3. Allows the Company to Concentrate on its Core
Objectives
• When technical issues occur, it is not unusual to see companies
waste a lot of time on non-core business operations.
• When you use an outsourced partner, you delegate responsibility
for resolving these problems to someone else.
• Your employees will concentrate on providing the best goods and
services to your customers while the outsourced IT support desk
provider handles all technical problems.
• Help desk specialists are only a phone call, email, or support
ticket away. Third-party suppliers will have many technicians on
hand to handle problems when they arise and they manage IT
support for many organizations.
• Their efforts can be distributed more effectively around the
companies they represent through a consolidated pool of
resources.
• To solve issues quickly, outsourced help desk support teams
employ a range of resources. Remote access, for example, allows
support personnel to take control of a user’s PC and resolve any
problems as soon as the user dials a phone number.

3. 3
4. Benefits from the Expertise of Industry Experts
• Technology evolves at a rapid rate, and an IT services provider
can always keep up with these changes. By using an outsourced
IT Help Desk, your company will gain access to the most up-to-
date market experience while providing guidance on how to grow
the company.
• The majority of the job will be done for you, if you outsource the
support desk to a contracting firm.
• Employees are recruited and hired by the outsourcing firm, which
relieves tension on your in-house human resources department.
5. Ensures Service Outside of Regular Business Hours
• It’s difficult to maintain in-house support for your systems outside
of normal business hours if your core working hours are 9 to 5.
• Customers can encounter frustrating system issues if you don’t
have help desk support available outside business hours.
• An outsourced provider will provide you with assistance 24 hours
a day, 7 days a week, giving you the assurance that someone will
always be there to assist your customers – irrespective of the time
or day.

4. Summary
4
• In today’s dynamic and constantly changing world, businesses must evolve quickly
and become more agile to the changes around them.
• To do this, businesses must concentrate on what they do best and focus on tasks that
add most value to the company. Outsourcing help desk services and other non-core
functions will save you money, enable service around-the-clock, and improve customer
satisfaction levels while allowing you to focus on the things that matter most to your
business.

5. Synoptek Overview
Consulting,
IT Leadership and
Management
Business Process and
Software Solutions
Business Infrastructure
and System Solutions
Business
Applications
Workforce
Productivity
Product
Development
Cybersecurity
Infrastructure
Performance
Cloud
Advancement
Data Insights
Synoptek is a global systems integrator and
managed IT services provider that can
transform your business for the better. We
partner with organizations worldwide to help
them navigate the ever-changing technology
landscape, build solid foundations for their
business, and meet their business goals.
clients in
1200
countries
28
employees globally
800+
employee certifications
5000
Offices in
12
countries
3
Founded in 2001,
headquartered in
Irvine, CA
Financial
Services HealthCare
Manufacturing &
Distribution
Retail & Online
Software &
Technology
Higher Education
K E Y F A C T S
I N D U S T R I E S
O F F E R I N G S

6. • Security program diagnostics
• Unified endpoint security
• Cyber threat hunting
• SOC as a Service
• Ransomware defense
• Risk Management Framework
• Managed cybersecurity services
• Cloud strategy and planning
• Cloud assessment services
• Cloud transformation and migration
• Cloud management and optimization
• Managed cloud gateway
Synoptek Services Portfolio
• Business applications consulting
• Business technology evaluation
• Application integration
• Business application implementation
• Managed application support
• Business Intelligence consulting
• Data warehouse services
• Big Data engineering
• Data visualization and analytics
• Data science and AI
• Analytics as a Service
• Strategic workforce planning
• user enablement
• Digital workplace services
• Real-Time Communication (RTC)
services
• Product development
• Application modernization
• Application support & maintenance
• Mobility and IoT
• Quality assurance
• UI/UX design and development
• DevOps
• Core IT infrastructure management
• IT cost management
• Managed database applications
• Managed IT services
• Data protection and security
solutions
• Data protection implementation and
management
• Data protection managed services
• Disaster recovery as a service
Technology Strategy and Planning M&A Planning Program and Project Management Service Management Assessment Assessment and Evaluation
Data Insights
Business
Applications
Workforce
Productivity
Product
Development
Cloud
Advancement
Cybersecurity
Infrastructure
Performance
BUSINESS
PROCESS &
SOFTWARE
SOLUTIONS
BUSINESS
INFRASTRUCTURE
& SYSTEMS
SOLUTIONS
Consulting, IT Leadership and Management
6

7. 888.796.6783
www.synoptek.com Synoptek @synoptekservice
@Synoptek
© 2021 Synoptek
7