1. NANCY LUIK, B. COMM 519.761.3991
nancyluik@gmail.com
SKILLS AND ATTRIBUTES
Customer & Client Service Skills
Outstanding people skills, friendly, extraverted personality
Active listener with excellent communication skills
Customer focused sales and service oriented approach including initiating
contact with clients, cold calling and following up with leads
Analytical and proactive problem solver
Organize and document all client contact to ensure an accurate, complete
and thorough customer experience
Financial Experience
Formal business education in Commerce and Finance
Auditing experience in all aspects of the accounting cycle
Supervisory experience in Payroll Department
Experience in handling cash
Written/Report Writing
Computer Skills
Microsoft Word, Excel, Powerpoint, Outlook
Innovative self-taught in a myriad of other programmes
Life-long learner
Administrative Skills
Front desk and reception: screening and forwarding calls
Knowledge of products ability to analyze appropriate referrals
Multi-task, maintain filing systems, make appointments
EDUCATION
Bachelor of Commerce – University of Toronto
Ready to enroll in the Canadian Securities Course (CSC) and the Investment
Funds in Canada (IFC)
EMPLOYMENT HISTORY
Sales and Marketing Associate - Battlefield Advertising (www.battlefield.ca)
2007 - 2008
Sales Associate for promotional items. Clients included mid to large sized
corporations
Management and Promotion Manager - Phynix (www.phynix.ca)
2001 – 2007
Developed and implemented strategic marketing and financial plans,
accounting and bookkeeping
2. NANCY LUIK , B.COMM 519.761.3991
nancyluik@gmail.com
Operations Manager - Creditview Rehabilitation Clinic
1987 – 1998
Consulted in the building, development and operation of a privately owned
physiotherapy clinic
Owner/Operator - The Westdale Food Shoppe
1987 - 1990
Initiated and ran a specialty food store that provided on-site gourmet food
production as well as specialty food sales in the Hamilton area
Lecturer - University of Toronto and McMaster University
1985 – 1989
Developed curriculum and materials, course presentation, assignments and
examinations in Accounting, Economics, and Business Studies
Supervisor of Payroll - University of Toronto
1983 – 1987
Managed a department of 13 full time staff, responsible for the payment of
the U of T payroll budget ($100 million, 10,000 full-time and 20,000 part-time
employees, representing all U of T staff and guest lecturers)
Staff Accountant - Clarkson Gordon Toronto
1980 – 1983
Audited small and mid-size businesses as well as international corporations
COMMUNITY INVOLVEMENT
Volunteer – Brantford General Hospital 2012
Board Member, Arts Council of Muskoka – 2004 - 2006
Chair, Arts Council of Muskoka’s Annual Chair Event – 2005. Organized the
annual fundraising event including arranging for 10 local artists to paint
Muskoka Chairs which were then distributed to local businesses for the sale
of raffle tickets throughout Muskoka.
Chair, Tsunami Fundraising Concerts and Art Show – January 2005.
Initiated and organized two concerts (Huntsville and Bracebridge) and one
art show to benefit the victims with $4,500 in proceeds donated to UNICEF
Chair, Muskoka Family Focus – 1998. Initiated a fund-raiser for the
Muskoka Family Focus’ childrens’ play school
Chair, Port Sydney Community Hall Fundraiser – 1997. Initiated and
produced a childrens’ community theatre production of “A Christmas Carol”
with $1,700 in proceeds going to the Building Fund for the Port Sydney
Community Hall
LaLeche Leader – Breastfeeding/mothering support volunteer 1990 – 1994
(http://www.lalecheleague.org/ ) Duties included personal and group
coaching, teaching classes and leading meetings
