3. Key Forces Affecting Organizational
Behavior
S PEOPLE - make up the internal social system
of the organization
S STRUCTURE - defines the formal relationship
and use of people in organizations
4. Key Forces Affecting Organizational
Behavior
S TECHNOLOGY- provides the resources with
which people work and affects the tasks that
they perform
S ENVIRONMENT- all organizations work within
an internal and an external environment
5. Fundamental Concepts:
NATURE OF
PEOPLE
S Individual differences
S Perception
S A whole person
S Motivated behavior
S Desire for
involvement
S Value of the person
NATURE OF
ORGANIZATIONS
S Social systems
S Mutual interest
S Ethics
6. Four Approaches to OB
S Human Resources/ Supportive Approach
Employee growth and development are
encouraged and supported
S Contingency Approach
Different managerial behaviors are required
by different environments for effectiveness
7. Four Approaches to OB
S Results-Oriented
Outcomes of organizational behavior programs
are assessed in terms of their efficiency
S Systems
All parts of an organization interact in a complex
relationship
8. Discussion Questions:
1. Why do we study human behavior?
2. Select one of your friends. Identify the
qualities that make that person different from
you. In what ways are you basically similar?
10. Ethics in Organizational Behavior:
S Examine the following statements. Assess
each situation according to the degree to
which you believe a potential ethical problem
is inherent in it.
12. Elements of the System:
S PHILOSOPHY - an integrated set of
assumptions and beliefs about the way things
are, the purpose for these activities, and the way
they should be.
S VISION - represents a challenging portrait of
what the organization and its members can be —
a possible, and desirable, future.
13. Elements of the System:
S MISSION STATEMENT- identifies the business it
is in, the market niches it tries to serve, the types
of customers it is likely to have, and the reasons
for its existence.
S GOALS - relatively concrete formulations of
achievements the organization is aiming for
within set periods of time, such as one to five
years.
15. AUTOCRATIC MODEL
Basis of model Power
Managerial orientation Authority
Employee orientation Obedience
Employee psychological
result
Dependence on
boss
Employee needs met Subsistence
Performance result Minimum
16. CUSTODIAL MODEL
Basis of model Economic
resources
Managerial orientation: Money
Employee orientation: Security and benefits
Employee psychological
result:
Dependence on
organization
Employee needs met: Security
Performance result: Passive cooperation
17. SUPPORTIVE MODEL
Basis of model: Leadership
Managerial orientation: Support
Employee orientation: Job performance
Employee psychological
result:
Participation
Employee needs met: Status and
recognition
Performance result: Awakened drives