Personal Information
Unternehmen/Arbeitsplatz
San Francisco Bay Area United States
Beruf
User Experience Researcher
Branche
Education
Info
- Helped kick start a design thinking culture to impact the Product, Development and Creative teams
- Implemented innovative research methodologies (IDEO, RITE methodologies, guerilla style discovery research)
- Worked with the CPO and his team to drive a successful beta, go to market strategy and launch of Zendesk’s Inbox product by engaging on UX R&D, product marketing, and engineering. This was nominated for the CTO’s Beautifully Simple Product award
- Distilled customer research, competitive analysis and new technology developments into key self-service use cases for support teams and their customers to influence the evolution of the Zendesk platform. Projects included SLA's, Sea...
Personal Information
Unternehmen/Arbeitsplatz
San Francisco Bay Area United States
Beruf
User Experience Researcher
Branche
Education
Info
- Helped kick start a design thinking culture to impact the Product, Development and Creative teams
- Implemented innovative research methodologies (IDEO, RITE methodologies, guerilla style discovery research)
- Worked with the CPO and his team to drive a successful beta, go to market strategy and launch of Zendesk’s Inbox product by engaging on UX R&D, product marketing, and engineering. This was nominated for the CTO’s Beautifully Simple Product award
- Distilled customer research, competitive analysis and new technology developments into key self-service use cases for support teams and their customers to influence the evolution of the Zendesk platform. Projects included SLA's, Sea...