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Implementing the HEARTH Act:
Memphis, TN Program Design
Katie Kitchin, Community Alliance for the Homeless

February 2012
Program Design

 HPRP introduced a “front door” for families – connecting
  all prevention, shelter, TH, and rapid rehousing resources.

 17 community partners; governed by management team
  that meets monthly

 Context: 65% of capacity is in Transitional Housing –
  prevention was disconnected; rapid rehousing was not
  understood
Targeting

 Targeting:
   Strategy One: Diversion focus – program serves shelter
    applicants – if family refuses to consider shelter, they are
    disqualified – collateral contacts must confirm lack of
    housing options
   Other priority populations: disabled caretakers, foster youth
    and ex-offenders though take up rate has been low
Subsidy Models: How Much is “Just
  Enough”?
 Expectation is once is enough
   Result: 74% needed one period of assistance (less than 3
    months) in 24 months
   Need to spend down encouraged some to “double dip”
   Human nature – wait until the last minute/take what is free

                Number of Assistance Periods
    One Time
        Twice
Three or More

                0     200       400      600       800      1000
Subsidy Design

 Specific amount is individually tailored; all must
  contribute something/match

 Double dips must be advocated by FHA

 Double dips trigger supportive services

 Management team regularly adjusted program based
  on spending patterns and any issues presented by
  partners
Scale

 Front door begins with Hotline:
   43,752 calls received

 Step 2: face-to-face

   6,256 people screened in

 Step 3: Diversion/Placement
   1,105 families sheltered; 1,192 received FA/mostly prevention

 Step 5: Wraparound
   35% receive housing-focused case management
Housing Stability in Memphis
                    Housing Stability With and Without FHA Support
100%          99%

                                          94%
95%
       90%                                                   91%
                                  89%
90%
                                                                     86%
85%

80%

75%                                                                        FHAs
                                                                           Non FHAs
70%

65%

60%

55%

50%
        3 months                    6 months                  12 months
Rate of Return

 Of the 1,192  families who received assistance
  between October 2009 and September 2011
  2 families or less than 0.2%
  returned to shelter or transitional housing.
Impact on Homelessness

               Trend in Entered Homelessness 2010-2011

 10%
                       +9%

 8%


 6%


 4%


 2%
                                                            -2%

 0%
       % change in single adult homelessness   % change in family homelessness
 -2%


 -4%

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2.2 Implementing the HEARTH Act: Preparing for the New Emergency Solutions Grant

  • 1. Implementing the HEARTH Act: Memphis, TN Program Design Katie Kitchin, Community Alliance for the Homeless February 2012
  • 2. Program Design  HPRP introduced a “front door” for families – connecting all prevention, shelter, TH, and rapid rehousing resources.  17 community partners; governed by management team that meets monthly  Context: 65% of capacity is in Transitional Housing – prevention was disconnected; rapid rehousing was not understood
  • 3. Targeting  Targeting:  Strategy One: Diversion focus – program serves shelter applicants – if family refuses to consider shelter, they are disqualified – collateral contacts must confirm lack of housing options  Other priority populations: disabled caretakers, foster youth and ex-offenders though take up rate has been low
  • 4. Subsidy Models: How Much is “Just Enough”?  Expectation is once is enough  Result: 74% needed one period of assistance (less than 3 months) in 24 months  Need to spend down encouraged some to “double dip”  Human nature – wait until the last minute/take what is free Number of Assistance Periods One Time Twice Three or More 0 200 400 600 800 1000
  • 5. Subsidy Design  Specific amount is individually tailored; all must contribute something/match  Double dips must be advocated by FHA  Double dips trigger supportive services  Management team regularly adjusted program based on spending patterns and any issues presented by partners
  • 6. Scale  Front door begins with Hotline:  43,752 calls received  Step 2: face-to-face  6,256 people screened in  Step 3: Diversion/Placement  1,105 families sheltered; 1,192 received FA/mostly prevention  Step 5: Wraparound  35% receive housing-focused case management
  • 7. Housing Stability in Memphis Housing Stability With and Without FHA Support 100% 99% 94% 95% 90% 91% 89% 90% 86% 85% 80% 75% FHAs Non FHAs 70% 65% 60% 55% 50% 3 months 6 months 12 months
  • 8. Rate of Return  Of the 1,192 families who received assistance between October 2009 and September 2011 2 families or less than 0.2% returned to shelter or transitional housing.
  • 9. Impact on Homelessness Trend in Entered Homelessness 2010-2011 10% +9% 8% 6% 4% 2% -2% 0% % change in single adult homelessness % change in family homelessness -2% -4%