ETHICS and VALUES in Public Administration - Training to Officers of Civil Supplies dept - James Joseph Adhikarathil 9447464502

1. ETHICS & VALUES IN GOVERNANCE.
.
.
James Joseph Adhikarathil.

3. MY POOL.

4. Don’t stop learning….because…?
Learn
Unlearn
Relearn
Updated Knowledge power- passion-Respect-
. Leadership.
If you don’t update……….?

7. ETHICS.
Ethics is the well founded standards of
righteousness which benefits society.
The study of what is right or wrong in human
behaviour.
.

8. ETHICS & MORALITY.
Ethics- Ethose - Character.
Rules provided by an external source.
Morality – Moralitas – Behaviour.
Rule formulated by Individual.
Values – Valere – be strong.
Your values are the things that you believe are important in the
way you live and work.
Loyalty,Spirituality,Humility,Compassion,Honesty,Kindness,Integr
ity,Selflessness
Values are like fingerprints. Nobodies are the same but
you leave them all over everything you do.
-Elvis Presley

9. ETHICS & MORALITY.
1. An ethical code need not have to be moral.
2. A moral action can also be un ethical.
.

10. ETHICS , MORALITY& VALUES.
1. Ethics are followed because society has decided that it is the
right action.
2. Morality is followed by the Indvidual as he believes it is the
right action .
3. The values of an individual are built on the basis of his moral
and ethical standards.
They form the base of an individual's attitude, perception, and
behaviour.
.

12. WHY ETHICS IN GOVERNANCE ?
1. Ethics in governance are attracting attention of all
the people who talk of good governance.
2. Most of the citizens are educated, enlightened and
aware of their rights.
3. The spread of democracy in various countries of the
world has brought to fore the issue of ethics in
governance.
The BEST governance is the LEAST Govrnance.
.

13. .

14. .

15. Status of public service values…?.
1. Some traditional values are still relevant.
2. Some traditional values lost relevance.
3. New values to be defined for the present
generation.

16. S-M-A-R-T
1. S-pecific.
2. M-easurable.
3. A-chievable.
4. R-easoned.
5. T-ime bounded.

17. Are you capable of giving
specific reply..?
1. Have a specific plan .
What are the specific requirement for service delivery ?
What is the most effective and efficient way to conduct
an event, solve a problem, provide a service. or
dispose a file...?
What should be the ingradients of a report.?
2. Have a specific agenda.
Focus on each item and avoid distraction.
3. Have a specific structure.
office – where I get the service ?
documents – what are the specific items to be
included..? What are the specific items to be attached..?

18. Yes… my activities are
measurable.
How much work done?…Yesterday- today – tomorrow.
File adalath- How much files closed.
Projects – How much activities completed..?
Jankeeya Samithi- what is the out put.
Say goodbye to following phrases and fix target
instead.
പരമാവധി,അടിയന്തരമായി, കഴിയുന്നത്ര
എത്രയുും വവഗും,കിട്ടുന്ന മുറ
മടക്കത്തപാൽ,രാമസുംവിനാ.

19. Make it achievable.
1. Efficiency.-----avoid uncecessary file processing.
2. Effectiveness.
3. Simplify procedures.( appln to higher official
received at cutting edge level.)
4. Technology .communication/RIDGID SKETCH.
5. Educate the customer.
6. Make customer the custodian of documents.
7. Reasoned orders.

20. Make it achievable …

21. Right to get a reasoned
order.
1. Natural Justice.
Right to get a fair hearing.
Right to get a reasoned order.
1. Do you have addressed all the issues raised in the
petition..?
2. What is the process you adopted to solve the problem?
3. What are the documents you relied upon to take a
decision.
4. Do you have supported your decision with Act/Rule/
section?

22. Time Management is
Life Management.
RIGHT TO SERVICE.
Do you have a time plan for Delivery of each service.
Do you have time plan for conducting an
event/conference/ project.
Do you have a rescue plan for the delayed activities.
Does the work properly delegated.
JUSTICE DELAYED IS JUSTICE DENIED.

23. Right to
Fair hearing and reasoned decision.
1. Notice to right parties.
2. Right time hearing.
3. Informed customers.
4. Focused questions.
5. Patient listening
6. Right to collect copy of evidences.
7. Fair negotiations.
8. Reasoned decisions.

24. 1. RESPONSIVENESS.
It is about analysing and addressing
the needs of the society…..
Interests of
the society- -----Mediation---Rules/act.
Also there should be an extramile
approach.
.

25. 2. Equity. Vs Equality
.
.

26. 3. PARTICIPATION.
1. You should have citizen ambassadors.
2. DREAM100- Interpersonal Relationship.
3. Feedback mechanism/social audit.
.

27. 4. Efficiency. Best use of resources.
modes of communication-visit to courts- higher
offices- conferences-
.

28. 4. Efficiency Blocks.
1. No updated knowledge.
2. No enhanced skills.
3. Negative attitude.
.

29. 4. Areas of inefficiency.
• Work distribution.
• File flow.
• Hearing.
• Visits.
• Conferences.
• Events.
• Service delivery.
• Documentation.
• Maintenance of data.
.

30. 5. Accountability.
Become answerable to the People.
Become answerable to the to the Govt.
Accepting responsibilities is part of accountability.
Role of revenue officer as a leader and judge……

31. 6.Transparency.(Right to Information)
Informed decisions.
Informed implementation.
Be cautious in processing a file because you are
making public document.
.

32. 7.Effectiveness.
.

33. 8.Reasoned decisions.
Rule of law Predictability of
services
Good Governance requires a fair predictable, stable
legal frame work enforces impartially.
Logical informed decisions.
Speaking orders
.

34. REPEATER.

35. Service quality for GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-easoned decisions.
This will ensure reduced cost/time/complexity and better
citizen experience.

36. Right to information.
1. Imagine….
2. Innovate…
3. Inspire……
.

37. Right to service.
1. Imagine….
2. Innovate…
3. Inspire……
.

38. IMAGINATION.
1. Imagine….
2. Innovate…
3. Inspire……
.

39. INNOVATION.
1. Imagine….
2. Innovate…
3. Inspire……
.

40. INNOVATION.
1. Imagine….
2. Innovate…
3. Inspire……
.

41. Leadership.
A leader is one who knows the way, shows the way, leads the
way and guides the way.

42. My Money is for my success in LIFE.
A leader is one who knows the way, shows
the way, leads the way and guides the
way.

43. strengthen your interpersonal
relationship.
A leader is one who knows the way, shows
the way, leads the way and guides the
way.

44. Work SMART till your signature become your autograph..
1. Receipt of application at the cutting edge level.
2. Process the application.Task Vs Process.preliminary
verificalion/analysis/synthesis.
3. Smart note- Begin with the end in mind.
4. Preparing smart drafts.
5. Smart enquiry.
6. Selecting Right mode of communication.email/sms/social
media/Smart delegation
7. Avoiding reminders. Applying interpersonal skills
8. Ensuring time bounded service delivery.
9. The extra mile approach.
10. Think out of the box.

45. Work SMART till your signature b
.

46. Employee values.
1. Accountability.
2. Passion.
3. Responsibility.
4. Culturally Fit.
5. Positive.
6. Empathy.
7. Ambitious.
8. Confident.
9. Humble.
10. Reliable.

47. Employee values.
11. Self motivated.
12. Team player.
14. Hard working.
15. Proactive.
15. Marketable.
16. Detail oriented.
17. Autonomous.
18. Honest.
19. Active listener.
20. Leadership.

48. Employee values
21. Punctual.
22. Welcome challenges.
23. Adaptable.
24. Taking initiative.
25. Energetic.
26. Welcome challenges.
27. Optimistic.
28. Ethics and values.
29. Updating.
30. Time management.

49. Employee values.
31. Priority.
32. Respect..
33. I-I-I.
34. Tech- savvy.
35. Goal setting.
36. Problem solver.
37. Interpersonal skills.
38. Intra personal skills.
39. Able to vary role.
40. Integrity. .

50. Employee values.
41. Responsive.
42. Action oriented
43. Intelligent .
44. 8D people.
45. Multitasking.
46. Sincere.
47. Extra mile.
48. No excuse people.
49. loyalty.

51. Thank You!!
 .
T. JAMES JOSEPH MOB -9447464502 kottayam
WEB- www.slideshare.net.in/mysandesham.
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