2. Wait for at least three business days to send
a
follow-up
• For example if the recipient has responded that they would
respond to your mail before or on Thursday 19th, send the
follow-
up mail by 22nd.
3. Address the Email directly to the person you’ve
communicated with
• Send email directly to the one who responded to your
email.
• If the person didn’t provide any contact details or invite
you to follow-up with them, send your email to the person
who directed you to the one you’re interacting with.
• You must request in the subject line that the message
should be directed to the person you dealt with
previously.
4.
5. Don’t send more than two follow-up emails
• If your first follow-up goes unnoticed, wait 1-2
business days to send the second follow-up email.
• If this second message goes unanswered, you can
either stop following up or contact someone else.
7. Reply directly to the subject line of the original email
• Make sure you choose your words or phrases
carefully so that the subject line explicitly and
immediately connects to your interaction with the
recipient.
• Never assume an individual will recognise your
email address and open the message. Always use
the subject line to your advantage.