Week 1

1. Administration
(Professional Business)
Level 1 Award
Waterside
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Induction
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 7 sessions
 Absences
 Brews – 25p per session
 Questions?

3. Learning outcomes – Week 1
 LO 1: Discuss course overview
 LO 2: Complete ACCROSS paperwork
 LO 3: Create group ground rules
 LO 4: Take part in a getting to know you activity
 LO 5: Research what business administration is
and discuss the variety of roles
 LO 6: Discuss homework requirements

4. Learner information Appeals and grievance procedure – Speak to tutor, Info + at
Main College or www.accross.ac.uk – Getting it right form
 Code of Conduct/IT acceptable use policy – Copy in
classroom and reception. Please familiarise yourself with it
 Confidentiality – What we do with your information
 Safeguarding – Building, lone working
 Equality & Diversity – As a College, we ensure all learners
receive fair and equal treatment on their journey. If you feel
this isn’t the case then please speak to someone about it.
Ask if you are unsure 

5. SUPPORT AVAILABLE
 Tutor – Michelle Walsh
 Each other
 Other staff at Waterside
 Dictionaries available
 ACCROSS guidance team – Main College
 Varied assessment activities (to support all
learning styles)
 Hand-outs can be on coloured paper if easier to
read

6. WELCOME TO YOUR
COURSE
This qualification will allow you to understand the role to work
in business administration and to be aware of the skills needed
to become an effective administrator.
The aims of the qualification are to help learners to:
 Understand what working in business administration can be
like. In particular, understanding roles of those they are
working with, how to carry out routine tasks and the
appropriate way to present themselves.
 Develop knowledge, skills and understanding of administrative
tasks associated with welcoming visitors.
 Carry out tasks such as producing documents, storing
information, and it is essential to understand the purpose of
office equipment and how to use it safely and efficiently.

7. ADMINISTRATION (Business
Professional)
LEVEL 1 AWARD (8 credits)Working in Business and Administration
 This unit gives learners an overview of what working in business administration can be like. In particular,
understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to
present themselves.
 Learners will be introduced to the different activities carried out by people working in administration and they
will be required to follow instructions in order to carry out routine administrative tasks, using key office
equipment. Learners will also gain an understanding of the role that a person working in an administrative
role has, in helping the team to achieve its goals.
Welcome Visitors
 This unit aims to develop learners' knowledge, skills and understanding of administrative tasks associated
with welcoming visitors.
 Learners who are interested in working in a business administration role are often required to welcome and
deal with visitors, either while working on reception or as part of a wider role.
Using Office Equipment in a Business Environment
 All administrative roles need office equipment to carry out tasks such as producing documents, storing
information and taking calls, and it is essential to understand the purpose of office equipment and how to use
it safely and efficiently.
 In this unit learners will develop their knowledge of the different types of office equipment that are available
and how to use the equipment to carry out administrative tasks. Learners will also develop their
understanding of how to use equipment safely and efficiently. The types of equipment used will reflect a
typical modern workplace and are likely to include the telephone, fax machine, franking machine,
photocopier and scanner.

8. Assessing your work
 Your workbook will be marked by myself
 Please use correct grammar (capital letters and
punctuation) and be careful with your spellings. If you
are unsure, ask.
 Keep your workbook tidy
 Any corrections will be given back to you and marked
again once completed
 Completing the workbook and ALL associated tasks
(to meet criteria) will give you a Level 1 Award in
Business Administration

9. Work outside of class time
 You will be given tasks/assignments to complete, outside
of class time
 These will be set each week and they should be
completed by logging into ItsLearning* (you will be given a
hand-out with details for this before you leave today)
 This work needs to be completed as it will always meet
criteria and sometimes will expand on what we have
covered in the session
*You must speak to the tutor if you are having trouble
logging in or are unable to complete the homework on
ItsLearning as these are mandatory parts of the course.

10. Any questions?

11. Paperwork time
We must sign up to ACCROSS for our
accreditation…
Initial Assessment Includes...
To be completed by everyone
 Enrolment Form
 Finance Form
 Literacy / Numeracy Assessment
Do not need to be completed until they are needed
 Individual Learning Plan (ILP)
 Travel Expenses (2 miles +)
 Community Learner Survey (given to you at the end of the course)

12. 15 MINS

13. Create Group Rules
 In groups of 3 write a list of ground rules that you
would like everyone (including yourself) to adhere to
for the next 7 weeks
 Each team will have the opportunity to share their
ideas and then negotiate with other teams if they
would like to keep/get rid of their proposed rules
 If you do want to get rid of a rule then you MUST
explain why
 Tutor will type up the agreed list for you to sign next
week

14. Paper Airplane Game
So that we can get better acquainted with one another, we are going
to throw some paper planes around the room…
You will be given a sheet of A4 paper.
On this sheet ……
• Write your name
• Your favourite food
• A hobby or interest
• Something that we don’t know about you
• Then fold the sheet of paper into your best airplane.
• When we are all ready, we will commence throwing the airplanes
from one end of the room to see whose airplane reaches the
furthest (These are not to be thrown at each other)
• Pick up someone else’s plane and we will begin to introduce the
person on that plane.

15. ACTIVITY 1
Research – Small groups
 In groups of 2, 3 or 4….. (Dependant on class size)
 Log on to the computers
 Research what Business Administration is AND
how administrators help a business to achieve
their goals
 Work together to summarise a couple of sentences
(IN YOUR OWN WORDS) to share with the rest of the
class

16. What is Business
Administration?
Business administration is the process of
managing a business or non-profit
organisation so that it remains stable and
continues to grow.
This consists of a number of areas,
ranging from operations to management.
Most companies have a dedicated group
of administrators.
http://www.wisegeek.com/what-is-business-administration.htm

17. So what is an administrator?
If you enjoy keeping things in order and like
being part of a team, this job could suit you
perfectly.
As an administrative assistant, you would
be making sure that day-to-day office tasks
run smoothly.
So it’s important that you are organised,
accurate and pay close attention to detail.
Source: National Careers Service

18. What type of roles are
there?
Most companies have a range of administrative roles in
different parts of their corporate hierarchy.
At the office level, there are business support officers,
who might develop and maintain an office database,
oversee other employees for projects, and help the
manager with analysing performance trends.

19. ACTIVITY 2
Pairs
 List different job titles that are
associated with an admin role
 See how many you can come up with

20. Administrative & Clerical job titles
Administrative assistant Legal secretary
Credit controller Medical secretary
Data entry clerk Payroll administrator
Estates officer Personal assistant
GP practice manager Receptionist
Hotel receptionist School secretary
Human resources officer Typist

21. When you job search…
Don’t just use administrator or receptionist
The same job could come up as a number
of other things!

22. Learning outcomes – Week 1
DID YOU……?
 LO 1: Discuss course overview
 LO 2: Complete ACCROSS paperwork
 LO 3: Create group ground rules
 LO 4: Take part in a getting to know you activity
 LO 5: Research what business administration is
and discuss the variety of roles
 LO 6: Discuss homework requirements

23. HOMEWORK
 Using the internet or newspapers, find administration job
vacancies or job profiles. There is a link on here for
administrative and clerical job profiles, if you wish to use that.
 žIdentify at least 5 different ACTIVITIES that the administrator
may be expected to do in their role and describe how each
one may be done, using your own words.
 žExample; Answering telephone calls - The administrator
may get a call from a customer, their colleague or a manager.
This could be an enquiry or an instruction. They made need to
take notes whilst they are on the telephone to ensure they
have the full information. The administrator would be polite
when using the telephone and clarify what the message is or
what they are required to do.
The assignment is set on ItsLearning (Our VLE) so you will be
able to complete it on there.

24. Any questions?

25. Next week…..
You will be looking into;
 The different roles of an administrator
 The activities they may perform
 How the work of an administrator help a team to
achieve its goals