2. My First Day At Frankfinn…
It Was Grand Moment In My Life I Was Placing My Feet On First Step Of My
Dream Carrier Some Where I Was Nervous Because Of New Place, New Syllabus
And New Environment. As Anew Student I Was Quite And Watching What Is
Going In The Class When I Started To Speak I Got Panic Due To Nervousness And
Environmental Changes. But Now I Am Friendly With This Environment After This
Event Day Now I Am Comparing My Previous Days With This Days Now I Am
Become Judicious And Rational I Could Manage Hard Situation With Correct
Decision-making. I Found My Self As Ambient Person I Checked Both Side Of
Situation And Holding A Middle Ground Of Situation In Terms Of Conditioning So
Every Day I Motivate My Self. Because Conditioning Definition Says “You Cant
Change Your Past But You Can Develop Your Future By Utilizing Your Present
Well.” So Every Day Believing That I Am Good Human Being This Is My Self
Conditioning Now According To My Environment I Am Conditioning My Self To
Adjust With Environment Like My Office, Class And Family.

9. .

10. 1) Observe well assimilated Personality in the movie?
The great personality in this film is of course
Coach Kabir Khan. When he was thrown out of the
captainship he didn’t lost faith in god, he had strong
believe that he will show the world that he is not guilty
and will bring back the victory to India.

11. 2) What are the Negative and Positive conditioning you
observed in the movie? (M2)
Negative Conditioning:
This movie is excellent for showing how to get out of
very difficult situations. Expresses positively and
negatively in man. Negatively it expresses in his lower
consciousness as ego.

12. Negative Conditioning:
 Media cameraman person ruined the career
of the Kabir Khan.
This led to the drop out of the captain.
Members of the hockey association were
double minded and didn‟t trust women's
hockey team as said women's could not play the
game, they are only meant for preparing foods
and cleaning the floors.
Vindhya Nayak is a negative character in the
movie, who think negatively. she always tries to
dominate others.

13. Positive Conditioning:
Following are some coaching concepts that make positive conditioning
work: Take things that are essential for team success (conditioning) and
find a way to make them important to the athletes.
The first and the foremost point was never say die attitude generated by
the coach „Kabir Khan‟ in the women‟s hockey team.
 The coach asked the team to play for each other not against the players
who are in the same team, that brings the unity in the team.
 The training of the coach was very good as it results to the world cup
(i.e.) one should have excellent and strict trainer to train for the best.

15. 3)Talk about the GOAL ACHIEVING SKILLS you observed in the movie.
(M1)
Goal Achieving Skills:
From the beginning goal achieving skills have been observed in the
leading actor and coach of the Indian hockey women‟s team. Because when
he was captaining India we have seen how passionate he was towards the
game, but due to some misconceptions and bad luck he was dropped from
the team believing as he took bribe for the game, thereafter after a long gap
of seven years he was able to come back again but not as a player but as a
coach of Indian women‟s hockey team. This shows his passion and goal
achieving skills, because once he failed to prove his innocence in front of
association and public that led him to come back and prove his innocence
that he didn‟t took any bribe and he is still a die hard player of India.

16.  Coming on the point association after so
many misconceptions appointed ‘Kabir
Khan’ as a coach of India. His strictness, his
training skills proved again that he’s not
only the best player but has good skills of
coaching (i.e.) Best Coach. His goal was very
clear that he want to make his team win the
World cup and with that he thought he’ll be
getting his position and standard back which
he lost in the final world cup match of India
Vs Pakistan

17. Being a trainer he was with the team till the players need him. His
training skills were very sharp and considered. He worked very hard
behind his team because his goal was very clear that he want the team to
get world cup as in the beginning the team was very weak. There was no
unity in it, experienced players were arrogant and was not ready to mix up
with the new players etc. But at the end with his training skills he made
them to play for each other, he converted weak team to a strong team
which was highly impossible.

18. He trained the team in every aspect because his
goal achieving skills were different and clear. His
skills led the team to be perfect rather than weak.
He stood up to the expectations what the team was
dreaming about

19. Without any failures, misconceptions, interruption she made
the dream true. At the end with his goal achieving skills he
proved that he is right and innocent and then they won the
world cup and he got his respect back. In real life one should
have clear goals to do what they aim for in the beginning. We
need good skills for that (i.e.) hard work + Smart work. This
means we all should have Goal Achieving Skills.

20. 4) During your class activity do you find any leader, what sort of Leadership
Qualities you observed? (M3)
Leadership Qualities:
 I found one boy who has lots of capabilities in leadership that is
„Jamsheer‟.
Jamsheer is a matured person with tricky mind. He can be useful in any
situation. The decision making with resulted conclusions are perfect.
Normally people think twice before doing any work, but Jamsheer believes in
perfect work. Etiquettes are very important in every field but most of the
people won‟t follow. He is the person with good etiquettes and he would like
to share without any hesitation and I think that resembles the leadership
qualities. He got vast knowledge and command over aviation and when
needed he shares the knowledge with the group and not only the group but
outside the group.

21. He is the person with great temperament,
lovable, caring and with balanced
etiquettes, which is highly required in
this aviation industry. His mentality is
high, whenever we sit with him we grab
some knowledge about the field of
aviation industry. I saw all these qualities
when we went to our field activity.
Frankly speaking after the staffs who
teaches us he is the perfect guy who can
teach in regards to this field. Hence I
observed leadership qualities in
„Jamsheer.

22. 2) What sort of Ego States you observed in the movie. (M2)
Ego States: Within each human being are several human
beings existing at the same time depending upon how the
person is behaving at any given moment.
Ego states relates purely to behavioral age , unrelated to
chronological age, can change several times during
transactions, guide human behavior, cause victory or defeat.
Parental Ego state: -
Authoritative, caring, controlling, advisory and some time
bossy.
Example:-As Coach he has the abilities to control the team.
Adult Ego State:- Care, concern ,respect ,responsibility and
maturity

23. I‟ve seen this sort of ego in Preeti Sabarwal. Because in the
beginning when she approached at the registration centre, she was
late then too she was arguing with the coach.
 Child ego state:- The child ego state has the liberty of fun loving
and carefree behavior while being aware that adults and parents are
watching over the behavior the playfulness may end or escalate when
adults and parents entre the scenario
 Example:- Haryana girl Komal chautala she was not interested to
pass the ball to Preeti Sabarwal because if she makes a goal then
she‟ll be left behind in goals.
She use to abuse her on the field saying “ I‟ll be the girl whose going
to hit more goals than you”

24. 2)What barriers did you face during your project work? How can it be
translated to your desired job?(M2)
A barrier or barricade is a physical structure which blocks or impedes
something. Barrier to entry, are obstacles that make it difficult to entering.
One of the major barriers I have gone through is permission from the
managers for my field activity.
Example: - When I went to coffee day the manager did not allow me to
take the survey. He said he doesn‟t want to disturb his customers.
Types of barriers: - There are three types of barriers which I had faced.

25.  Communication Barrier
 Physical Barrier
 Personal Barrier
Communication barrier: - There are several barriers that effects the flow
of communication in an organization this barriers interrupt the flow of
communication from the sender to receiver, thus making communication
ineffective.
 Physical Barrier: - Physical Barriers consist of any sound that prevents a
person from being heard. Physical noise interferes with a speakers ability to
send messages and with an audiences ability to receive them. Other physical
blocks include mumbling, speaking too fast, distracting gestures, noise
inside the room such a ringing telephones etc…

26. Personal Barrier: - Personal barriers open new levels of
awareness, dissolves barriers and aids personal growth. The biggest
Personal Barriers originate below our personal radar. The barriers that
elude you are very clever defense mechanisms that operate so quickly they
appear to be natural, intelligent choices, but in reality they are nothing
more than subtle methods of keeping you from changing, and creating true
personal growth and development. Based on all these experiences I will try
to improve in many factors that are:
Type of approach
Knowledge on market

27. 3) How moral values help an individual to develop effective interpersonal
relation.(M3)
Moral values are ideals that guide or qualify your personal conduct and
interaction with others. They help you to distinguish what is right from what
is wrong and inform you on how you can conduct your life in meaning full
way.
The life of the individual has meaning only in so far as it aids in making
the life of every living thing nobler and more beautiful life is sacred that is to
say it is the supreme value to which all other values are subordinates.
Moral values helps us to develop our own personality.
Moral values can be learned from parents or seniors.
From moral values we can change our future decisions.
Performing duties fulfilling responsibilities keeping up his words and not
hurting others are the characteristics of a gentleman.

29. 1) Which factor you observed in the movie which you think is responsible for
development of one‟s personality?[D1]
The factor which I think is responsible for one‟s personality is the
Haryana girl Komal Chautala. She was the centre forward player in the
movie, her rivalry was Preeti Sabarwal the another one who plays on the
same place. On the field she never passes the ball to her. She was not
matured. Her mentality was proved to be a child ego state. Time passes
but there were no changes in her character. Both of them were stubborn
and on the field they were not ready to pass the ball to each other as they
want to make the goal on their own and be on the top.

30. The two of them were anger with each other while playing
on the field. Than the world cup tournament of women‟s hockey
have started and they continued their scenario by not passing the
ball to each other. As they reached finals Kabir Khan coach of
Indian women hockey team noticed the two and called them to
solve the situation. He explains that the game plays with the unity,
by playing with each other. He screamed, he yelled then he make
them understand that you have to play for each other to win the
final match otherwise you will loose it. At the end thing‟s worked
Komal Chautala passed the ball other rivalry and that was the
moment where they won the world cup. So all the above Komal
Chautala thought and changed her behavior to win the world cup.
This shows that the factor which is responsible for the development
for ones personality is Komal Chautala.

32. 2)Evaluate your own Time Management Style.[D2]
Time management can be defined as :- Applying
management principles which helps in maximizing the
value of time by including those activities which produce
results and rejecting the activities which wastes time or
which gives negative results.

33. IMPROVING TIME MANAGEMENT :-
PRIORTIZE: We should make a note all what we
need to do and which things is most important should
be done first.
DO IT NOW: We should stop pending things, should
try to complete it as soon as possible. And when our
goal is achieved it gives us good feelings and gain self
confidence, which again motivates us to achieve best
in future.
SET GOALS,ACHIVE GOALS: The people with
strong goals automatically decides what to do and
when. It will help us to select the work which is
important and which is not.

34. USE WASTED TIME: Check on what else you can do while
commuting and waiting. Carrying books may help you. When you
delegate, get time commitment. Make associations with friends who
are productive rather than those who indulge in “Time pass”
activities.
PUT THINGS IN WRITING : Carry a pocket diary and jotting pad
with you at all times.

35. TIME ACTIVITES TIME SPEND
TIME ACTIVITES TIME SPEND
5.30.am Wakeup, Have a glass of
milk and some almonds
30mins/45misn
6.00.am Goes for masjid 30mins
6.30.am Goes for fitness centre 2hr
9.00am Go for my shop 5hr
1.30pm Will have my lunch at home 30mins
2.00pm Will start for my Frankfinn
institute
3hr
5.30pm Come back my shop 4hr
9.30pm Go for my home and eat
dinner and go sleep
7hr

36. 3) How do you think leadership qualities bring about a change in one‟s personal
and professional lives.[D3]
Leadership qualities can be defined as one‟s ability to get others to
willingly follow. Every organization needs leader at every level. A leader must be
able to communicate his or her vision. He or she must communicate clearly and
passionately as passion is contagious.
A good leader must have a goal to work. Somebody said that action speaks
louder than words. So action is the mark of the leader with humility recognize
that they are no better or worse than the other member of the team.

37. CHANGE IN ONE’S PERSONAL LIVES :
Confidence : Only a person who has confidence in his/her abilities
can help other know their truth worth and perform well .The
confidence that helps a leader fight problems and come out of
the successfully.
HONESTY : A good leader will always be honest that gains the
respect and trust of others. Success is always a team effort and
it cannot be possible if the team member’s do not trust the
leaders ability and respect his/her judgment.
WILL POWER : As they say will power is what makes one breaks
man. A true leader will always have a will power to never give up
and keep going in spite of troubles. This gives leaders helps
them succeed in the midst of problems.

38. CHANGE IN PROFESSIONAL LIVES :
People Focus : It is the team that gets the work done and the lot depends
on them. Team members look up to a leader only if they consider
him/her apart of the team progress understand problems and gives
solution.
Motivating : A good leader is one who constantly keeps the team
motivated inspire of all the trouble and is able to derive performance
out of them. Ones needs to understand that a motivated team can do
wonders and as such is self motivated and leads them from front
towards success.
Visionary : A good leader must be able to see the future and decide what
is it that has to be done today to achieve a great future. A leader
thinks out of the box and see’s opportunities that other do not

39. 3) How your inter personal skills will help you in your
personal and professional life.[D3]
 Interpersonal skills are the life skills we use every
day to communicate and interact with other
people, individually and in groups.
 Interpersonal skills include not only how we
communicate with others, but also our confidence, and
our ability to listen and understand. Problem
solving, decision making and personal stress
management are also considered interpersonal skills.

40.  People with strong interpersonal skills are usually
more successful in both their professional and
personal lives. They are perceived as more
calm, confident and charismatic, qualities that are
often endearing or appealing to others. Being more
aware of your interpersonal skills can help you
improve and develop them. We provide an extensive
library of articles to help you learn about and
improve your interpersonal skills

41. 1. Smile. Few people want to be around someone who is always down in the
dumps. Do your best to be friendly and upbeat with your coworkers. Maintain a
positive, cheerful attitude about work and about life. Smile often. The positive
energy you radiate will draw others to you.
2. Be appreciative. Find one positive thing about everyone you work with and let
them hear it. Be generous with praise and kind words of encouragement. Say
thank you when someone helps you. Make colleagues feel welcome when they
call or stop by your office. If you let others know that they are
appreciated, they‟ll want to give you their best.

42. 3. Pay attention to others. Observe what‟s going on in
other people's lives. Acknowledge their happy
milestones, and express concern and sympathy for
difficult situations such as an illness or death. Make
eye contact and address people by their first names.
Ask others for their opinions.
4. Communicate clearly. Pay close attention to both what you
say and how you say it. A clear and effective communicator
avoids misunderstandings with coworkers, colleagues, and
associates. Verbal eloquence projects an image of intelligence
and maturity, no matter what your age.

43. 5. Humor them. Don‟t be afraid to be funny or clever. Most
people are drawn to a person that can make them laugh.
Use your sense of humors an effective tool to lower
barriers and gain people‟s affection.
6. See it from their side. Empathy means being able to put
yourself in someone else‟s shoes and understand how
they feel. Try to view situations and responses from
another person‟s perspective.

44. 7. Dont complain. There is nothing worse than a chronic complainer or whiner. If you
simply have to vent about something, save it for your diary. If you must verbalize your
grievances, vent to your personal friends and family, and keep it short. Spare those
around you, or else you'll get a bad reputation.
8. Practice active listening. To actively listen is to demonstrate that you intend to hear and
understand another‟s point of view. It means restating, in your own words, what the
other person has said. In this way, you know that you understood their meaning and
they know that your responses are more than lip service. Your coworkers will
appreciate knowing that you really do listen to what they have to say.

45. 9. Bring people together. Create an environment that
encourages others to work together. Treat everyone
equally, and don't play favorites. Avoid talking about
others behind their backs. Follow up another peoples
suggestions or requests. When you make a statement or
announcement, check to see that you have been understood.
If folks see you as someone solid and fair, they will grow to
trust you.
10. Resolve conflicts. Take a step beyond simply bringing
people together, and become someone who resolves conflicts
when they arise. Learn how to be an effective mediator.

46. 2) What sort of help you are looking from your faculty
regarding your communication and what action plan
you would have to follow.[D2/D3]
First of all I would like to thank frankfinn for
their support from the beginning and I hope this will
continue till the end of my course. Basically I was a
raw when I came to frankfinn, but the entire staff
polished half of me and still the another half of me
remains incomplete.

47. I need to be improved on my communication
area. I want extra classes on English from faculty so
that I can improve my self. Because communication
skills are very important in aviation industry.
Now days everyone is facing the problem of
communication that is speaking English. Not only
speaking but also we need to develop in many ways
that are emotions, feelings, hand movements, body
language, and good posture.

48. I request my faculty to check my work
periodically both spoken and writing. And giving me
task which will improve command over language.
Monitoring or observing me in class and giving me
feedback, So that I can understand why and when I
make errors and to help me improving my overall
communication skills.

49. My Action plans for improving my communication skills:
 Standing in front of the mirror and practicing.
 Regular reading newspaper.
 Regular watching English news channels and English movies.
 Trying to talk in English both at home and with my friends.
 Understanding grammar.

51. 1) What sort of moral values you are lacking and how you can develop the
same? [D1/D2]
Moral values change as per the needs of society. But the human
nature has not changed for generations. That is why it looks as moral
values are lacking these days. Moral values are important for those
persons who are honest, believe in ethics, punctual. But gradually such
type of peoples are decreasing day by day because the entire system is
changing by corruption, not following the rules and regulations of the
country, not believing in ethics.

52. The moral values which are lacking, I can develop are
 I will try to improve my will-power through this we can achieve anything.
Where there is will there is a way. I will try not to lose confidence in any
situation.
 Being more useful to others. By doing social service

53. If we maintain moral values
We will know many unknown things.
We will be mentally peaceful
People will respect you in home and society.
People will trust you in all means.
It will improve your overall personality.
 It helps to looking after the family in a better way.