Cyberattacks: the reality, the trauma, and how to survive. A case study from Hackney Museum

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Niti Acharya (Hackney Museum), Rebecca Odell (Hackney Museum) Museums+Tech 2022: Turning it off and on again Friday November 11 2022

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Cyberattacks - the
reality, the trauma,
and how to survive.
A case study from Hackney Museum

So you’ve had a
cyberattack
(What happens when the digital
building burns down)

Really interrogate
your business plans
(Especially for keeping in touch &
keeping the doors open!)

The false comforts
of
‘back-ups’
(And other ‘solutions’)

What you can do:
● Know the exact full location of back ups
● Regular CSV exports of database & servers
● LOCKSS (lockss.org
"lots of copies in lots of different places keep stuff safe"
● The cloud is not a solution
● Embrace hard drives

What it can include:
● GDPR data audit
● File plans (full addresses)
● Priority data and assets for salvage
● Essential software
Print physical copies and store alongside your emergency response /
salvage plans!

Salvaging Assets:
● Email attachments
● Social media
● External contractors e.g. designers
● Marketing tools e.g. Mailchimp

Hidden time costs
(Getting it back is only the start…)

What you can do:
● Implications on forward plans
● Resourcing
● Check your insurance

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