1. VIETNAM Cross Culture Negotiation Team 412 Muneet Bhatia, Vishal Sajnani, Tony Wang, Kenneth Chow, Pranab Pandey, Ornila Rahman, Peter S June 15, 2011

3. Culture differences

4. Cross culture negotiations

6. Capital: Hanoi

7. Largest City: Ho Chi Minh City

8. Language: Vietnamese

9. Population: 90 Million @ 331KM2

10. GDP: $103.6 billion

12. 70% of the people are still farmers

13. 80% population are Buddhists

14. Rural traditions and customs shape the national culture

15. Culture difference between the North & the South

18. Relationships

19. Water

21. Strong hierarchy based upon age and status

22. Negotiations = Slow + slow + really slow………We have not got a feedback for 2 years! Sorry, the big boss is busy!

24. A company and individual can save face or can lose face

25. You can show respect through genuine compliments

26. Beware of accusing others in public!Face is number one!

28. A yes is not always a yes

29. Silence

30. Language barriersI am silent because my glasses are tired

31. Why you must have a middle man A middle man is crucial Blood or marriage ties Government connections A right middleman can put you in the middle of that big family!

33. Make appointments in advance

34. Show up on time but be prepared to wait

35. Business cards are presented with 2 hands

36. Be prepared for silence in meetings

37. Keep your commitments

38. Prepare the business gifts, small but not expensivewww.vietnamcharm.com Be patient and keep smiling!

40. Try to finish all the food in your plate

41. Do not pass anything over somebody’s head

42. Do not point to others with finger – use your hand

43. Do not sit with crossed arms on chest

44. Do not leave chopsticks upwards in the rice bowl

45. Do not shake hands with a female unless she extends her hand

46. Do not touch a member of the opposite sex