IT REPORT

1. Industrial Training
presentation
FROM : PRIYANSHU RANJAN
NCHMCT: 2041111141
GROUP – A

2. CONTENT
 HOTEL INTRODUCTRODUCTION
 SERVICE FACILITEES
 DIFFERENT DEPARTMENT :
• ACCOMODATION OPERATION
• FOOD & BEVERAGE
• FOOD PRODUCTION
• FRONT OFFICE
 SUMMARY

3. INTRODUCTION
The Shaurya is located in Patiala. Darbar Hall and Patiala Sports Museum
are cultural highlights, and some of the area's landmarks include Rajindera Kothi and
New Motibagh Palace.
Hotel The Shaurya is the right choice for visitors who are searching for a
combinations of charm, peace and quiet, and a convenient. Position from which to
explore Venice. It is a comfortable hotel situated on the naba road patiala.
Personalised service and are staff always available to offer any help to guest !! The
hotel is arranged on three floors with lift available from basement and ground floor,
apart from the reception there is a comfortable coffee shop where you can sit and
drink tea or coffee. There is also a bar on ground floor as well we have air cafe bar
on terrace and also have restaurant on ground floor !! The rooms are arranged on
the both floors !! The buffet Breakfast is served in the restaurant on the ground floor
we also provide complimentary Wifi.

4. Shaurya hotel
Accessibility
Set in a leafy area 21 minutes' walk from Patiala train station, this casual hotel is 4 km from
Qila Mubarak palace and 10 minutes' walk from the Gurdwara Shri Dukhniwaran Sahib religious
complex.
Location Advantage
Shaurya hotel is situated next to the famous Qila Mubarak palace, The Shaurya is located in
Patiala. Darbar Hall and Patiala Sports Museum are cultural highlights, and some of the area's
landmarks include Rajindera Kothi and New Motibagh Palace.

5. What’s around
• Thapar University - 29 min walk
• Gurdwara shri Dukh Nivaran Sahib - 7 min walk
• Omaxe Mall - 26 min walk
• Rajindera Kothi - 31 min walk
• Darbar Hall - 2.4 mi / 3.9 km
• Jalau Khana and Sard Khana - 2.4 mi / 3.9 km

6. Hotel personal name
 General manager – Mr. Swarn Gupta
 Executive housekeeper – Chandu singh
 Account manager – Mr. Manoj jha
 Purchase manager - Mr . Ashish singh
 Managing director – Mr. Radha Shyam Gupta
 Director – Mr. Parry Gupta
 Security Supervisor cum manger – Arshdeep singh
 Human resource executive – Mr. Munish kumar Guleria

7. Service and facilities
•Bar/lounge
•Babysitting or childcare
•Lift
•Full-service spa
•24-hour front desk
•Poolside bar
•Business centre
•Spa treatment room(s)
•Tours/ticket assistance
•Meeting rooms 1
•Restaurant
•Coffee shop or café
•Free self parking
•Dry cleaning/laundry service
•Free WiFi
•Free valet parking

8. • Babysitting or childcare (surcharge)
• Free wired Internet
• Outdoor pool
• Smoke-free property
• Safe-deposit box at front desk
• Spa services on site
• Terrace
• Luggage storage
• Concierge services
• Laundry facilities
• Spa tub
• 24-hour fitness facilities
• Number of floors - 08
• Airport transport (surcharge)
• Garden
• Multilingual staff
• Free newspapers in lobby

9. Accommodation operation

10. Housekeeping personal
 Housekeeping executive – Chandu gupta
 Housekeeping manager - Param kumar
 Housekeeping floor supervisor – Ravi verma

11. Accommodation operation
The hotel Surya has 38 luxurious rooms .The rooms offer a very plush
surrounding
With modern amentities.
The ammenties used in rooms where body lotion dental kit , shower
cap, Shampoo , comb etc.
Apart of hot water4 each rooms contain mini bar.

12. Room features
 Beds and Bedding ,Maximum Occupancy: 3 , 1 King or Double ,Rollaway beds permitted: 1 , Cribs
permitted: 1 ,Maximum cribs/rollaway beds permitted: 1
 Bath and Bathroom Features —Marble bathroom , Shower/Tub combination , Lighted makeup
mirror , Hair dryer , Robe , Slippers
 Furniture and Furnishings — Sofa — Chair, with ottoman , Alarm Clock , Safe, in room , Table with
seating for 2
 Desk, writing / work, with ergonomic chair , Iron and ironing board , Trouser press
 Food & Beverages —Room service, 24-Hour , Bottled water, complimentary , Coffee maker / tea
service
 Instant hot water , Mini-bar, for a fee
 Kitchen Features — Mini-refrigerator
 In-room Media —Internet and Phones , Phones: 2 , Phone features: cordless phone, voicemail,
speaker phone, and phone lines (2) ,
 High speed Internet, complimentary , Wired Internet, complimentary.

13. Area in Housekeeping department
 PUBLIC AREAS — Public Areas plays an important role
 LOBBY
 GUEST ELEVATORS
 PUBLIC AREA RESTROOM
 MEETING ROOM

14. Task perform in the floor
• BED MAKING
• DUSTING , VACUUMING , CLEANING RESTROOM
• REPLACING SUPPLIES
• CLEANING PANTRY
• EMPTY THE GARBAGE BAG
• REMOVING THE USED LINEN AND PLACED FRESH ONE
• ARRANGE THE GUEST ITEMS WHICH IS LAID .
• WASH THE SHOWER

15. FOOD PRODUCTION

16. ALL SECTION OF KITCHEN
• Indian Section
• Chinese Section
• Continental
• Butchery
• Bakery
• Garde manger
• Halwai
• Vegetable preparation

17. Task performed in the different kitchen
• Garde manger — Green salad , Trolley set ,
• Standing in live kitchen in chat counter
• Bakery — Standing in the buffet and refilling the bakery items
• Vegetable Preparation — Receiving the vegetable from receiving area ,chopping
peeling of vegetable.

18. Task done in the kitchen
• Preparing Raita , Dahi vada ,Green Salad
• Peeled potatoes , Onion
• Prepared gravies
• Cut different types of vegetable
• Cleaning of wolkin , working areas
• Soaking of chana dal
• Vegetable receiving
• Preparing the trolly ready with salad items to place in buffet
• Date Tagging.

19. FOOD & BEVERAGE

20. F & B personal
 Resturant manager & General manager – mr. Swarn singh
 Banquet manger – Ajeet kumar

21. PREFUNCTION AREA
Prefunction area is the area connected with the entrance of the banquet and the
banquet hall. Many buffet is placed in prefunction area according to guest request.

22. Patiala house banquet of Shaurya hotel

23. Bar – The Villas

24. Task carried out
• Buffet setting
• Placing different counter
• Clearance
• Tea coffee counter setup
• Linen register
• Rotation starter

25. FRONT OFFICE

26. Different area of front office
• Reception — Clearing any type of guest queries and made available
different service to the guest
• Reservation — Taking the guest reservation.
• Bell Desk — Handling Guest luggage as well as miscellaneous services
• Back Office — Updating the guest information
• Left Luggage Room — Keeping the guest luggage for a long time in
exchange of money

27. Task carried out in front office
• Xerox the Identity card
• Night auditing
• Fill up “C” form
• Escort the guest
• Welcome to the guest
• Providing information of the hotel

28. SUMMARY
 1st Department — Housekeeping
 Areas of housekeeping Department
• Lobby
• Public Areas
• Guest washroom
• Guest Elevator
• Meeting Room
 Task carried out in Housekeeping
 2nd Department — Food Production
 All the sections in kitchen
 Task carried out in different kitchen
• Gardemanger
• Live kitchen
• Vegetable Preparation
 Task Done

29.  3rd Department — F & B Service
 Grand Ball Room
 Prefunction Area
 Task carried out
 4th Department — Front Office
 Different Areas of The Front Office Department
 Task Performed in Front Office Department
• Xerox the Identity card
• Night auditing
• Fill up “C” form
• Escort the guest
• Welcome to the guest
• Providing information of the hotel

30. THANK YOU
FROM : PRIYANSHU RANJAN
NCHMCT: 2041111141
GROUP – A