Becoming a Connected Insurer With API-led Connectivity Insurance firms are under threat from rising competition, low interest rates, and historically low rates of insurance. insurance. Learn how one of the oldest insurance firms in North America is increasing operational efficiency, improving customer satisfaction and driving future growth with Anypoint Platform.

1. 2
Becoming a Connected Insurer
with API-Led Connectivity
Patricia Hines, CTP
Industry Solutions Director, FS&I
MuleSoft
Teri Townsend, MBA, PMP
Vice President Technology
Sagicor Life Insurance Company
Alex Sherry
Senior Solutions Consultant
MuleSoft

2. 3
Alex Sherry
Claims Management Demo

3. 4
Business needs
• Richer customer engagement
• Empower agents/partners

4. 5
What’s holding us back
• Legacy services for internal consumption only
• Do we do nothing at all?
• Rip & replace core business capabilities?
• Change is dangerous
- Facebook, Microsoft, Dropbox, Google, Adobe

5. 6
What’s the solution
• Expose services
• Governance
• Modernized API for mobile device consumption

6. 7
Integra)on
Pla-orm
Anypoint
Studio
HYBRID
Accounts
Database
JDBC
Orchestra3on
Before Modernization
Ac3vi3
REST
Ac3veMQ
JMS
Drools
Rules
3rd
Party
Registry
HTTP
WEB
Service
(SOAP)
HTTP/REST
Connector
JMS
Connector
Drools
Connector
Database
Connector
HTTP/REST
Connector

7. 8
API
Gateway
Integra)on
Pla-orm
Anypoint
Studio
Claims
API
API
Manager
HYBRID
Accounts
Database
JDBC
Orchestra3on
Web
Services
Consumer
After Modernization
Ac3vi3
REST
Ac3veMQ
JMS
Drools
Rules
3rd
Party
Registry
HTTP
WEB
Service
(SOAP)
HTTP/REST
Connector
JMS
Connector
Drools
Connector
Database
Connector
HTTP/REST
Connector

8. 9
Claims Web Service

9. 10
Legacy Web Service for Claims
The
Claims
department
ini3ally
implemented
a
web
service
to
expose
func3onality

10. 11
Claims Services
Modernized

11. 12
RAML for Delightful APIs
Claims
dept
designed
a
RESTful
API
and
leveraged
the
mocking
service
to
engage
API
consumers
prior
to
implementa3on
and
allow
them
to
test
out
the
service.

12. 13
Modernized Claims Service
The
“APIKit
Router”
handles
incoming
RESTful
API
requests
and
routes
to
the
appropriate
flow
below
The
“Web
Service
Consumer”
provides
a
drop-­‐down
configura3on
to
access
a
web
service.
The
datamapper
components
translate
the
web
service
call
data
into
RESTful
JSON
responses.

13. 14
API Governance
Governing
who
can
consume
the
API,
at
what
rates
and
by
what
authoriza3on
mechanism

14. 15
API Analytics

15. 16
API
Gateway
Integra)on
Pla-orm
Anypoint
Studio
Claims
API
API
Manager
HYBRID
Accounts
Database
JDBC
Orchestra3on
Web
Services
Consumer
After Modernization
Ac3vi3
REST
Ac3veMQ
JMS
Drools
Rules
3rd
Party
Registry
HTTP
WEB
Service
(SOAP)
HTTP/REST
Connector
JMS
Connector
Drools
Connector
Database
Connector
HTTP/REST
Connector

16. 17
Thank You