The document outlines the operational structure and processes for transitioning to a new DSL voice over IP (VOIP) service. Key aspects include: 1) Deploying servers simultaneously across locations while ensuring consistent configurations and testing the service with select employees first. 2) Evaluating service parameters based on feedback and surveys to identify any issues before full rollout. 3) Maintaining configuration items, media libraries, and stores to manage the infrastructure. 4) Establishing configuration management and change management processes to ensure consistency and handle incidents. 5) Validating the service and collecting customer satisfaction feedback once users complete the trial period.

1. -bridging the divides Rohit Raisinghani Shaswati Mukherjee Shreeji Doshi Utkarsh Verma Vijay Shukla

4. Operational Structure Service Desk Manager IT Operations Manager Deployment Team Problem & Incident Management Team Escalation Team Level 2 Field Engineer Service Desk Technical Team Application Management Team

12. Operation Support Structure Receive Call on Toll Free Number Log the call as Query, Event, Incident or Problem Troubleshoot the issue Issue Resolved? Call Closure & Email to the customer Escalate it to Level 2 or Field Engineer.