Matti Airas
7 SlideShares 45 Followers
Personal Information
Unternehmen/Arbeitsplatz
Helsinki Area, Finland Finland
Beruf
Co-founder, VP Sales & Marketing, at Etuma
Webseite
www.etuma.com
Info
My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction. Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management
Kontaktdetails
Tags
customer experience text analysis big data data analysis financial services banking professional development transformation market analysis bi online surveys online survey feedback traffic safety intelligent traffic
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