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Two Worlds Collide Bringing the Category Captain Model to E-commerce   Michael Stich  Bridge Worldwide November 12 th , 2008
E-commerce Agenda ,[object Object],[object Object],[object Object],[object Object]
Bridge Worldwide
Top 25 Best Small Companies to Work  for in America (2006, 2007, and 2008) Part of WPP Group, the largest agency holding company in the world with 2,000 offices in 106 countries. Affiliation: 200 people including Creative, Technology, Research, Strategy, Experience Planning and Account Service. Employee Makeup: Cincinnati Headquarters: 1979 Founded:
Our Positioning Digital Relationship
Bridge Worldwide E-commerce Strategy and Solutions Others In Development
Looking Forward By Looking Back
In 1955, Before E-commerce, CPG Focus Was on Supporting the Consumer Through Retailers ,[object Object],[object Object],[object Object]
By 1985, New Forms of Collaboration Led to Category Management and Other In-Store Innovations ,[object Object],[object Object],[object Object],[object Object],Insights Best Practices + Results
E-commerce Arrived 10 Years Ago, Frightened the CPG Industry, and Then...Nothing Happened ,[object Object],[object Object],[object Object]
Since Then,  E-commerce Has Come To Mean More Than PC’s, Books and Tickets… ,[object Object]
In Fact, A Strange Thing Has Occurred -  US CPG E-commerce Is Now a $12B market ,[object Object],[object Object],[object Object],*Includes baby products, cosmetics, fragrances, food, medicine, personal care, home care, pet supplies. Source: 2006 Forrester Research, 2007 Bernstein, Bridge Analysis More Consumers… Number of US E-commerce Households (MM) ..Buying More CPG Products… Total US CPG E-commerce Sales ($B) 10 15 Food + Beverage Baby All Others ..From More Customers Total US E-commerce Sales by Vendor, % $125MM Amazon.com Traditional Retailers All Others 100%=$90MM
2008: What’s The “Right” Way  To Approach E-commerce?  A Few Winning Strategies
We Looked At Many Companies That Are Thriving From E-commerce:
While We Found Many E-commerce Successes, We Noticed A Few Guiding Strategies.. ,[object Object],[object Object],[object Object],[object Object]
..With Reusable Principles For Each Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We Found Successful E-commerce Strategies Beginning to Appear in Consumer Goods Create a Compelling Product  –  Nespresso, M&M’s Sell to a Niche Consumer  -  PetMeds, Align Create a Compelling Business Model  -  Tesco, Luvs Dramatically Improve the Purchase  Experience  – DDF, Kroger
Example E-commerce Opportunity:  Optimized E-store for Every Category ,[object Object],[object Object],[object Object],[object Object],[object Object]
Example E-commerce Opportunity:  Focus on Beauty   ,[object Object],[object Object],[object Object],[object Object]
Example E-commerce Opportunity:  Focus on Community ,[object Object],[object Object],[object Object],[object Object]
Example E-commerce Opportunity:  Focus on Unique Information ,[object Object],[object Object]
Example E-commerce Opportunity:  Focus on Delight ,[object Object],[object Object],[object Object]
The E-commerce Category Captain:  A Big Opportunity For Industry Collaboration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Great, You’ve Got a Category Model.  Now What?  Multi-Channel Integration
The Consumer Is Growing More Multi-Channel, So Should You! ,[object Object],[object Object],[object Object],Source: 2008 Accenture
Implications: Many Companies Newly Focused On Thematic, Emotive Design… ,[object Object],[object Object],[object Object],[object Object],USER EXPERIENCE CREATIVE CRUX ,[object Object],[object Object]
Who’s Making Multi-Channel Work?  Circuit City ,[object Object],[object Object],[object Object]
Who’s Making Multi-Channel Work?  Target ,[object Object],[object Object],[object Object]
Where We Are Headed Next?
How Will E-commerce Evolve?  More Consumer.   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How To Get In: Our Recommended Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You!
Backup
Each With Their Own Supporting Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sell to a Niche Consumer Create a Compelling Business Model Create a Compelling Product  Dramatically Improve the Purchase Experience  E-commerce Strategy Supporting Principles
Sell to a Niche Consumer:  Williams-Sonoma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sell to a Niche Consumer:  PetMeds ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a Compelling Business Model:  Tesco ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a Compelling Product:  M&M’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dramatically Improve the Purchase Experience:   Bare Escentuals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a Compelling Business Model:  Amazon ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a Compelling Product:  Apple ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dramatically Improve the Purchase Experience:  Netflix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a Compelling Product:  Nespresso ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sell to a Niche Consumer:  PetMeds ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a Compelling Business Model:  Tesco ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Retailers Jumping On Board:  Target ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sell To A Niche Consumer: Use Social Networking ,[object Object],[object Object],[object Object],[object Object]

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Two Worlds Collide: Bringing the Category Captain Model to E-commerce

  • 1. Two Worlds Collide Bringing the Category Captain Model to E-commerce Michael Stich Bridge Worldwide November 12 th , 2008
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  • 4. Top 25 Best Small Companies to Work for in America (2006, 2007, and 2008) Part of WPP Group, the largest agency holding company in the world with 2,000 offices in 106 countries. Affiliation: 200 people including Creative, Technology, Research, Strategy, Experience Planning and Account Service. Employee Makeup: Cincinnati Headquarters: 1979 Founded:
  • 5. Our Positioning Digital Relationship
  • 6. Bridge Worldwide E-commerce Strategy and Solutions Others In Development
  • 7. Looking Forward By Looking Back
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  • 13. 2008: What’s The “Right” Way To Approach E-commerce? A Few Winning Strategies
  • 14. We Looked At Many Companies That Are Thriving From E-commerce:
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  • 17. We Found Successful E-commerce Strategies Beginning to Appear in Consumer Goods Create a Compelling Product – Nespresso, M&M’s Sell to a Niche Consumer - PetMeds, Align Create a Compelling Business Model - Tesco, Luvs Dramatically Improve the Purchase Experience – DDF, Kroger
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  • 24. Great, You’ve Got a Category Model. Now What? Multi-Channel Integration
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  • 29. Where We Are Headed Next?
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