SlideShare verwendet Cookies, um die Funktionalität und Leistungsfähigkeit der Webseite zu verbessern und Ihnen relevante Werbung bereitzustellen. Wenn Sie diese Webseite weiter besuchen, erklären Sie sich mit der Verwendung von Cookies auf dieser Seite einverstanden. Lesen Sie bitte unsere Nutzervereinbarung und die Datenschutzrichtlinie.
SlideShare verwendet Cookies, um die Funktionalität und Leistungsfähigkeit der Webseite zu verbessern und Ihnen relevante Werbung bereitzustellen. Wenn Sie diese Webseite weiter besuchen, erklären Sie sich mit der Verwendung von Cookies auf dieser Seite einverstanden. Lesen Sie bitte unsere unsere Datenschutzrichtlinie und die Nutzervereinbarung.
BPO Business ModelsOver the years, different models have been used for conducting business in BPO. The regular outsourcing models of on-shoring, near-shoring and offshoring are seen in BPO as well. TPI, a sourcing advisory, has observed that in addition to on-shoring, near-shoring and offshoring, BPO operations are also conducted through the following threebusiness models :• Transactional BPO: Transactional BPO handles one aspect of a process only. The customer has to carry out a significant part of the process in-house and hence the customer owns the risk of the process. Also, outsourcing many aspects of the process in a transactional mode leads to complex fragmentation which can pose as a threat to productive delivery.• Niche BPO: A niche BPO carries out 3-4 aspects of a process. A niche BPO, which also makes certain investments in the customer's process, aims at improving the efficiency of the process. The vendor in a niche BPO works in close coordination with the buyer, sometimes seeking the services of the customer's employees. Both the vendor and the buyer share the risk of the process.• Comprehensive BPO: A comprehensive BPO handles both transactional and administrative tasks in a process and takes 70 percent responsibility of the output. The vendor purchases the buyer's assets and also hires most of its employees. Comprehensive BPO has bulk deals lasting for 7-10 years.
Business process outsourcing
Prepared by:MARK LESTER SALVADOR
Business Process Outsourcing Defined History of BPO BPO Trends Benefits of BPO Disadvantages of BPO Reasons for Outsourcing BPO Models Outsourced Processes
This is when a company contracts an outside provider for services or business processes. This might include manufacturing or back-office functions such as accounting and human resources
WWII - Increased international trade1960s – 1980s - Importing turns to outsourcing1990s – Present - Services now outsourced - BPO begins
BPO TrendsShort term contractsIn-sourcingOutsourcing in emerging and developing marketsProcess and Best of breed outsourcingOutsourcing centers of excellence
Benefits of BPOCost ReductionFocus on core areasAvoid capital expendituresAssurance of best practices, skills, and technologyRevenue Increase
Disadvantages of BPORisk of exposing confidential dataSynchronizing the deliverablesHidden CostsLack of customer focus
Globalization Technology Economic downturn• Lower cost • Rapid advances in • Stagnating top competitors technology and lines information• Focus on core • Bottom line competencies • Sharp decline in pressures telecommunication cost • Economies of scale
Reasons for OutsourcingCost AdvantagesInnovation and speed to marketIncreased customer satisfactionEconomies of ScaleSkill level, Quality of Service
Transactional • Handles one aspect of process only BPO • Customer owns risk of process • 3-4 aspects of a process Niche BPO • Vendor and buyer share risk of process • Handles both transactional andComprehensive administrative task BPO • Takes 70% responsibility of the output
Finance Information Technology BPOOrder Processing Human Resource Warehouse Distribution