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[object Object],[object Object],[object Object],[object Object],Customer Behavior & Buying Cycle
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Demand Generation
Marketing Objectives & Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Poll #1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementing Demand Generation Evaluate Learn Justify Interest Customer Buying Process ,[object Object],[object Object],Purchase Sales & Marketing  effectiveness determines volume and velocity $$ Inquiry Marketing  Qualified Lead (MQL) Sales  Accepted Lead (SAL) Suspect Sales  Qualified Lead (SQL) Marketing validates quality of interest. Marketing nurtures to sales ready. Sales validates and accepts ownership. Sales validates BANT criteria Sales closes revenue opportunity.
Campaign Management: Planning Questions: Experience: Content: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Evaluate Purchase Learn Justify Interest Search Begins Solutions Identified Solutions Evaluated Against Needs Short List Assembled Selection Made
Keys to Success ,[object Object]
Moving up the Lead Value Chain Lead Definition Lead Generation Process # of leads Lead Characteristics Sales Opportunity  – ready to buy - Largely sales force task Low Hot Pre-qualified lead  – some information known about purchasing requirements  - High degree of interaction required with prospects, integration of online and offline channels  to identify prospective need. May include email, online, telemarketing, direct mail. Medium to Low Warm Prospects  – indicated definite interest ,[object Object],[object Object],High to Medium Warm Profiled Suspects  – higher propensity to purchase ,[object Object],[object Object],High Cold to Lukewarm Suspects - Lists with some demographics High Cold
Lead Generation: Tactical leads prospects Campaign Objectives Lead definition & qualification whitepaper download, appointment Target audience   company size, business sector, job title Collateral Creation case study, whitepapers, webinars Channel Selection email, digital, telemarketing Analyse, Optimise and Adapt   what’s working – increase what’s not, adapt or switch off Deliverables volumes, timescales, CPL reporting tele marketing email Online r e s o u r c e  o p t i m i s a t i o n Reporting nurture
Strategic Campaign Workflow Example NURTURE PROGRAMME Pass to Field Sales Nurture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Telemarketing DYNAMIC MICROSITE Whitepapers Case studies Competitions Blogs Forums Webinars Podcasts RFQ SEO/PPC Social Networking Online inventory Gold Leads Silver Leads Bronze Leads Emails & Newsletters Advertising
Multi-touch Example: Microsite Driven
Multi-touch Example: Microsite Driven
Poll #2 ,[object Object],[object Object],[object Object],[object Object]
Customer Retention/Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategic Nurturing Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Anatomy of ScanningPaper.com The images and the text are dynamically populated based on the lead’s industry The welcoming message uses the first name, the job function, the company and the industry fields to make the experience very personal This content is based on and especially written for professionals in the lead’s industry The customer examples, the business need case studies and the solutions in action content that can be downloaded is also dynamically populated based on the lead’s interest Content is based on solution interest
Lead Nurture: Rules of Engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source : Peppers, D., Rogers, M., One to One Fieldbook, 1999
Getting Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Defining Your Lead Nurturing Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improve ROI with Lead Scoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dynamic Lead Scoring Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lead Scoring Model: Example
Lead Scoring Model: Example ,[object Object]
Lead Scoring and Nurturing: Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Effectiveness ,[object Object],[object Object],[object Object]
Marketing Effectiveness Measurement
Marketing Effectiveness Measurement Source: SiriusDecisions
Measure What Matters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benchmarkable Source: SiriusDecisions, Cross-Industry averages for B-to-B Companies 10-50% Marketing Sourced  Pipeline   (% of sales pipeline uniquely created by marketing) 30-82% Marketing Influenced Pipeline   (% of sales pipeline touched by marketing) 1-4% Investment to Pipeline  (average cost of the demand creation of the sales pipeline) $5-$20+ Investment to Revenue (average revenues generated from $1 invested in demand creation)
Marketing Performance Benchmarks ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Demand Generation - Best Practices & Lessons Learned

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. Lead Generation: Tactical leads prospects Campaign Objectives Lead definition & qualification whitepaper download, appointment Target audience company size, business sector, job title Collateral Creation case study, whitepapers, webinars Channel Selection email, digital, telemarketing Analyse, Optimise and Adapt what’s working – increase what’s not, adapt or switch off Deliverables volumes, timescales, CPL reporting tele marketing email Online r e s o u r c e o p t i m i s a t i o n Reporting nurture
  • 10.
  • 13.
  • 14.
  • 15.
  • 16. Anatomy of ScanningPaper.com The images and the text are dynamically populated based on the lead’s industry The welcoming message uses the first name, the job function, the company and the industry fields to make the experience very personal This content is based on and especially written for professionals in the lead’s industry The customer examples, the business need case studies and the solutions in action content that can be downloaded is also dynamically populated based on the lead’s interest Content is based on solution interest
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 23.
  • 24.
  • 25.
  • 27. Marketing Effectiveness Measurement Source: SiriusDecisions
  • 28.
  • 29. Benchmarkable Source: SiriusDecisions, Cross-Industry averages for B-to-B Companies 10-50% Marketing Sourced Pipeline (% of sales pipeline uniquely created by marketing) 30-82% Marketing Influenced Pipeline (% of sales pipeline touched by marketing) 1-4% Investment to Pipeline (average cost of the demand creation of the sales pipeline) $5-$20+ Investment to Revenue (average revenues generated from $1 invested in demand creation)
  • 30.
  • 31.