Personal Information
Unternehmen/Arbeitsplatz
Greater Boston Area United States
Beruf
Customer Support & Success Executive
Branche
NGO / Public Service
Webseite
www.thepaceofservice.com
Info
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Tags
customer service
customer experience
social media
social business
customer support
culture
customer satisfaction
customer relationship management
crm
social media marketing
leadership
customer management
nps
contactcenter
ecommerce
bpm
business process management
complaints
management
service recovery
engagement
marketing
social networking
net promoter scoring
cem
operations management
twitter
linkedin
facebook
social organization
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Präsentationen
(10)Gefällt mir
(15)LeWeb Deck: 2015 The Year of the Crowd
Jeremiah Owyang
•
Vor 9 Jahren
Measuring Social Media for Customer Retention
Hootsuite
•
Vor 12 Jahren
The Social and Community Strategist Role
Engaged Organizations
•
Vor 11 Jahren
Building Brand Value Through Social Customer Service
W2O Group
•
Vor 10 Jahren
2013 11 mobile eating the world
Benedict Evans
•
Vor 10 Jahren
Social customer care for retail banking
Cognizant
•
Vor 10 Jahren
10 Trends in Social Commerce
W2O Group
•
Vor 11 Jahren
The SaaS business model
David Skok
•
Vor 13 Jahren
Selling Social Business To The C-Suite - SideraWorks
XVA Labs
•
Vor 11 Jahren
Whither Twitter?
Laura "@pistachio" Fitton
•
Vor 11 Jahren
Driving a Multichannel Experience From a Single Message
Margot Bloomstein
•
Vor 12 Jahren
2012 State of Community Management
Engaged Organizations
•
Vor 12 Jahren
What Is Social Business ? A SideraWorks Brief
XVA Labs
•
Vor 12 Jahren
2012 Edelman Trust Barometer: Global Deck
Edelman
•
Vor 12 Jahren
Social Business Planning
Edelman
•
Vor 12 Jahren
Personal Information
Unternehmen/Arbeitsplatz
Greater Boston Area United States
Beruf
Customer Support & Success Executive
Branche
NGO / Public Service
Webseite
www.thepaceofservice.com
Info
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Tags
customer service
customer experience
social media
social business
customer support
culture
customer satisfaction
customer relationship management
crm
social media marketing
leadership
customer management
nps
contactcenter
ecommerce
bpm
business process management
complaints
management
service recovery
engagement
marketing
social networking
net promoter scoring
cem
operations management
twitter
linkedin
facebook
social organization
Mehr anzeigen