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Communication Skills  People’s Styles  Presented By:  Omar Shawky
Course Objectives ,[object Object],[object Object],[object Object],[object Object]
No wonder we have people problems ,[object Object],[object Object],[object Object],[object Object],[object Object]
People are more predictable than we think ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is your Style? ,[object Object],[object Object],[object Object],[object Object]
Two Keys to Understanding People ,[object Object],[object Object],[object Object],[object Object]
Assertiveness  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seeing Yourself as others See You  More Assertiveness Less Assertiveness
Two Keys to Understanding People ,[object Object],[object Object],[object Object],[object Object]
Responsiveness  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seeing Yourself as others See You  Less Responsiveness More Responsiveness
How to Identify a Person’s Style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Identify a Person’s Style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seeing Yourself as others See You  Less Responsiveness Driver  Expressive  Amiable  Analytical  More Responsiveness More Assertiveness Less Assertiveness
Four Paths to Success  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Analytical  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Analytical  continue… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Amiable  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Amiable  continue…   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expressive  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expressive  continue…   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Drivers  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Styles Under Stress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expressive Backup:   Attack ,[object Object],[object Object],[object Object],[object Object],[object Object]
Driver Backup:   Be Autocratic   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Amiable Backup:   Comply  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Analytical Backup:   Avoid   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Secondary Backup Style  Secondary Backup Style:  if stress continues and never relived people tend to act in a way that is totally reversal of their primary behavior Style  Primary Backup Secondary Backup Expressive  Attack Comply  Driver Be Autocratic Avoid Amiable Comply Attack Analytical Avoid Be Autocratic
Damage Control:  When you are in Backup ,[object Object],[object Object],[object Object],[object Object],[object Object]
Damage Control:  When others are in Backup ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sa7abah Styles Test  Less Responsiveness Driver  Expressive  Amiable  Analytical  More Responsiveness More Assertiveness Less Assertiveness
Always Remember ,[object Object],[object Object],[object Object],[object Object]
Too Much of a Good Thing ,[object Object],[object Object],[object Object],[object Object]
Driver’s Strengths  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expressive’s Strengths  Used Well: Strength   Over Used: Weakness Spontaneity Hard to work with  Articulate (Fasee7) Poor Listener   Fast-paced Impatient Visionary Impractical Fun-loving   Distracting
Amiable’s Strengths  Used Well: Strength   Over Used: Weakness Diplomatic  Conflict Avoider Supportive Permissive  (lenient)  People-Oriented Inattentive to task
Analytical’s Strengths  Used Well: Strength   Over Used: Weakness Prudent (cautious)   Indecisive Painstaking (careful) Nitpicky Task-oriented   Impersonal Systematic Bureaucratic
Finding Common Ground with People  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Finding Common Ground with People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four Steps to Better Relationships   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Expressive Only :   How to Flex to Each Style  Expressive  With Driver -Be more task oriented -De-emphasize feelings -Plan your work  -Be well organized -Avoid power struggle  With Analytical   -Slow your pace -Listen more, Listen better -Don’t come on too strong -Be more task oriented  -De-emphasize feelings -Be systematic  -Be well organized, detailed, and factual  ,[object Object],[object Object],[object Object],[object Object],[object Object]
For Amiable Only :   How to Flex to Each Style  Amiable  With Driver -Pick up the pace -Demonstrate high energy -Be more task oriented  -De-emphasize feelings -Say what you think -Be well organized  With Analytical  - Be more task oriented  -De-emphasize feelings -Be Systematic  -Be well organized -Speak of facts and details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Analytical Only :  How to Flex to Each Style  Analytical  With Driver -Pick up the pace  -Demonstrate high energy  -Focus on the big picture -Say what you think With Amiable  -Focus more on feelings -Get more personal  -Be supportive -Provide structure  -Show interest in human side -Don’t overdo facts and  logic  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Drivers Only :   How to Flex to Each Style  Driver  With Expressive -Get more personal -Focus more on feelings -Adopt to their spontaneity -Be open to their  fun-loving side -Give them recognition  -Provide lots of freedom  With Amiable  -Get more personal  -Slow your pace  -Listen more, Listen better -Don’t come too strong -Focus more on feelings -Be supportive  -Provide structure -Demonstrate interest in human side With Analytical -Slow your pace -Listen more, Listen better -Don’t come too strong  -Be prepared, be detailed
Flexing Yourself to Others’ Styles Less Responsiveness Analytical  Expressive  More Responsiveness More Assertiveness Less Assertiveness Amiable  Expressive   Expressive  Expressive   Driver Expressive   Analytical  Amiable   Amiable  Amiable   Expressive  Amiable   Driver Amiable Analytical  Analytical   Amiable  Analytical   Expressive  Analytical  Driver Analytical   Analytical  Driver   Amiable  Driver  Expressive  Driver Driver Driver
Flexing in Special Situations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Flexing in Special Situations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Three Keys to Good Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Three Keys to Good Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Build an Effective Communication  To build an effective communication with the important people around you,  you should acquire  at least 3 abilities :   1- Identify your style and styles of all people you are managing 2-  Try always to  flex  to each style that you are managing and teach them how to flex to yours  3- Do all that with  Respect ,  Fairness , and  Honesty  with people
May Allah Make All Of Us Relate Well To People   Hope This Presentation Was Beneficial to All of You Thank You  Omar Shawky

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People style

  • 1. Communication Skills People’s Styles Presented By: Omar Shawky
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  • 8. Seeing Yourself as others See You More Assertiveness Less Assertiveness
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  • 11. Seeing Yourself as others See You Less Responsiveness More Responsiveness
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  • 14. Seeing Yourself as others See You Less Responsiveness Driver Expressive Amiable Analytical More Responsiveness More Assertiveness Less Assertiveness
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  • 28. Secondary Backup Style Secondary Backup Style: if stress continues and never relived people tend to act in a way that is totally reversal of their primary behavior Style Primary Backup Secondary Backup Expressive Attack Comply Driver Be Autocratic Avoid Amiable Comply Attack Analytical Avoid Be Autocratic
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  • 31. Sa7abah Styles Test Less Responsiveness Driver Expressive Amiable Analytical More Responsiveness More Assertiveness Less Assertiveness
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  • 35. Expressive’s Strengths Used Well: Strength Over Used: Weakness Spontaneity Hard to work with Articulate (Fasee7) Poor Listener Fast-paced Impatient Visionary Impractical Fun-loving Distracting
  • 36. Amiable’s Strengths Used Well: Strength Over Used: Weakness Diplomatic Conflict Avoider Supportive Permissive (lenient) People-Oriented Inattentive to task
  • 37. Analytical’s Strengths Used Well: Strength Over Used: Weakness Prudent (cautious) Indecisive Painstaking (careful) Nitpicky Task-oriented Impersonal Systematic Bureaucratic
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  • 44. For Drivers Only : How to Flex to Each Style Driver With Expressive -Get more personal -Focus more on feelings -Adopt to their spontaneity -Be open to their fun-loving side -Give them recognition -Provide lots of freedom With Amiable -Get more personal -Slow your pace -Listen more, Listen better -Don’t come too strong -Focus more on feelings -Be supportive -Provide structure -Demonstrate interest in human side With Analytical -Slow your pace -Listen more, Listen better -Don’t come too strong -Be prepared, be detailed
  • 45. Flexing Yourself to Others’ Styles Less Responsiveness Analytical Expressive More Responsiveness More Assertiveness Less Assertiveness Amiable Expressive Expressive Expressive Driver Expressive Analytical Amiable Amiable Amiable Expressive Amiable Driver Amiable Analytical Analytical Amiable Analytical Expressive Analytical Driver Analytical Analytical Driver Amiable Driver Expressive Driver Driver Driver
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  • 50. How to Build an Effective Communication To build an effective communication with the important people around you, you should acquire at least 3 abilities : 1- Identify your style and styles of all people you are managing 2- Try always to flex to each style that you are managing and teach them how to flex to yours 3- Do all that with Respect , Fairness , and Honesty with people
  • 51. May Allah Make All Of Us Relate Well To People Hope This Presentation Was Beneficial to All of You Thank You Omar Shawky