江西旅游商贸职业学院-精品课程-商务英语函电

1. Project 11 Complaints and Claims

6. the improper packing, for which the supplier should be definitely responsible. On the basis of the Beijing Commodity Inspection Quarantine Bureau’s Report, we hereby register a claim with you for USD250 in all. We are enclosing the Survey Report No.225 and look forward to settlement at an early date. Yours faithfully, John Smith 5. 结束敬语 6. 签 名

10. the machine on the basis of your company’s reputation for quality. Now we can not permit the interruptions caused by repeated breakdowns. We want you to replace it with a new one. We trust you will settle this claim promptly and please inform us when we can expect delivery of the replacement. Yours faithfully, XXX

13. Settlement of the Above Claim Dear Sirs, We have received your letter of April 5, and must apologize for sending you goods inferior quality. You have mentioned you bought the machine on the basis of our company’s reputation for quality, and we appreciate it. In fact we have always prided that our quality control is second to none, however, we certainly seem to have slipped badly with your consignment. To put the matter right, we will send replacement on board S.S. “Taihe”, which is sailing directly to London Sample Letter 2

14. on April 25. We apologize for the trouble caused to you and assure you that all possible steps will be taken to avoid such mistakes happening again. Yours faithfully, XXX

17. Claim for Improper Packing Dear Sirs, We regret to inform you that Glass-Sheet covering our Order No.9690 reached us yesterday in an unsatisfactory condition that we have to claim against you. On examination we have found that the packages had been broken. It was obviously attributed to improper packing. As to details, we refer you to the Survey Report No.790 enclosed. We have to repack them before delivery to our customers, which resulted in extra expense amount to USD 550. We expect compensation from you for this Sample Letter 3

18. and should like to take this opportunity to suggest that special care should be taken in your further deliveries. Yours faithfully, XXX

20. Settlement of the Above Claim Dear Sirs, We have received your letter of May 27, informing us that the Glass-Sheets we shipped to you were damaged on account of improper packing. Upon receipt of your letter, we have given to this matter our immediate attention. After studying your Survey Report, we believe that the damage was owing to rough handling. We are not responsible for the damage. We think you claim on the steamship company. Yours faithfully, XXX Sample Letter 4

22. Claim against a Insurance Company Dear Sirs, We are holders of Insurance Policy No.5678 issued by your company on 1,000 cases of toys valued at USD15, 600. The ship encountered heavy weather, and 150 cases were damaged by sea water. We are enclosing the Survey Report, also the Policy, which is against W.P.A. Your prompt attention will be appreciated. Yours faithfully, XXX Sample Letter 5

24. Claim against a Shipping Company Dear Sirs, 1,000 sets of Color Televisions under Order No. 2267 per S.S. “Yellow River” on June 12 arrived here yesterday. On examination, we have found that many of the Color Televisions are severely damaged. Considering this damage was due to improper packing by the exporter, we claimed on them for recovery of the loss; but an investigation made by the surveyor has revealed the fact that the damage is attributable to the rough handling. For further particulars, we refer you to the surveyor’s report Sample Letter 1

25. enclosed. We are therefore, compelled to claim on you to compensate us for the loss, US$80,000, which we have sustained by the damage to the goods. We trust that you will be kind enough to accept this claim. Yours faithfully, XXX

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