De beste ervaringen zijn die waarvan je eigenlijk niet beseft dat ze zo goed zijn. Wim spreekt over mentale modellen, aandacht voor details en de nauwe band tussen design en technologie. En soms is design niet wat je denkt dat het is …

1. All the little things
Wim Janssens - User Experience Architect
http://joshpelton.com/blag/?p=213

5. TIP: Warnings are NOT a design solution

7. http://imgur.com/4DTgNq5

8. TIP: Cleverness is in the concept, not in the execution
http://www.fastcodesign.com/3021554/innovation-by-design/hey-designers-stop-trying-to-be-so-damned-clever

10. "Design should not dominate things. Not dominate
people. It should help people“
Dieter Rams

11. HUMAN DETAILS
MICROCOPY
DELIGHTERS

12. HUMAN DETAILS
MICROCOPY
DELIGHTERS

14. “Back then, people weren't
comfortable with technology. If
you're scared of something, then you
won't touch it."
Jony Ive

16. Slide over koffer openen met voet
http://www.groenlicht.be/2011/11/18/opvolger-ford-kuga-in-los-angeles-voorgesteld/

17. http://tweakers.net/reviews/329
9/4/android-44-kitkat-flinkeupgrade-op-alle-vlakkenslimmere-dialer-en-bijgewerktesysteem-apps.html

18. TIP: Know the technology

19. Gmail error message

20. I've learned that people will forget what you said,
people will forget what you did,
but people will never forget how you made them feel.
Maya Angelou

21. Copywriting
http://www.huffingtonpost.com/2013/05/03/apology-flowers-sign-at-florist_n_3208741.html

22. HUMAN DETAILS
MICROCOPY
DELIGHTERS

23. http://i.imgur.com/ZqF27gL.jpg

25. SQUIRT
“I want to squirt you a picture of my
kids. You want to squirt me back a
video of your vacation. That's a
software experience.”
http://blog.seattlepi.com/microsoft/2006/11/20/zune-squirts-apparently/

26. http://insideintercom.io/whats-in-a-name/

28. TIP: You don’t need to invent error messages

32. HUMAN DETAILS
MICROCOPY
DELIGHTERS

33. VIDEO: Spinal Tap – These go to eleven
http://www.youtube.com/watch?v=4xgx4k83zzc

34. TIP: reward your users with a little bit of fun. A
smile can go a long way.

37. TIP: Add something extra, but don’t get in the way

38. Nancy - Thanks for your order with CD Baby!
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free
gloves and placed onto a satin pillow.
A team of 50 employees inspected your CDs and polished them to make sure they were in the
best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your
CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to
the post office where the entire town of Portland waved 'Bon Voyage!' to your package, on its
way to you, in our private CD Baby jet on this day, Wednesday, August 9th.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall
as "Customer of the Year". We're all exhausted but can't wait for you to come back to
CDBABY.COM!!
Thank you once again,
Derek Sivers, president, CD Baby
the little CD store with the best new independent music
phone: 1-800-448-6369 email: cdbaby@cdbaby.com
http://cdbaby.com

39. https://twitter.com/Damientg/status/401757893948489728/photo/1

40. UX != UI
USERS ARE HUMAN
SPEAK NORMAL
DELIGHT PEOPLE
STAY AT IT!

41. THANKS!
@wjanssens