A conceptual sketch study of an entry sequence that could be made better. This work was done while employed at hga with their experience designer and was a great opportunity to explore ways of intervening in the existing tough environment.

1. Children’s Medical Center Patient Arrival Experience Opportunities A conceptual sketch study of how a clumsy entry sequence could be made better with a few simple additions not too radical or costly. This work was done while employed at hga, the study was conceived of by the experience designer and the sketch project was purely speculative.

5. Approaching the Hospital

6. Approaching the Hospital

7. Approaching the Hospital

8. Into Parking Garage

9. Into Parking Garage

10. Into Parking Garage

11. Navigating Traffic

12. Navigating Traffic

13. Navigating Traffic

14. Underground Entry to Hospital

15. Underground Entry to Hospital

16. Underground Entry to Hospital

17. Halfway up Escalator

18. Halfway up Escalator

19. Halfway up Escalator

20. Approaching Hospital Entry

21. Approaching Hospital Entry

22. Approaching Hospital Entry

23. Entering Atrium

24. Entering Atrium

25. Entering Atrium

26. Taking New Stairway to Radiology

27. Taking New Stairway to Radiology

28. Taking New Stairway to Radiology