Session on Investor Relations as to how a PR professional should be aware about his target audience and the tools that are available with him

1. Investors Relations

9. The Publics Customer’s brokers Employees Stockholders Investment Bankers Commercial Bankers Mutual Funds Managers Investment Councilors IRO Media

13. Under the Private Securities Litigation Act of 1995 This document contains forward looking information which is subject to risks and uncertainties, including, but not limited to, changes in the utility regulatory environment, the impact of competition from other energy suppliers, industrial, commercial and residential growth in the Company’s service territory, the results of financing efforts, the effect of the Company’s accounting policies, growth in opportunities for the Company’s subsidiaries and diversified operations, and other risks described in the Company’s Securities and Exchange Commission filings. Inquiries concerning this publication should be directed to: Greg Ebel Julie Dill Mary Ann Arico Vice President Vice President Director Investor and Shareholder Relations Investor and Shareholder Relations Investor Relations (through Dec 31, 2004) (effective Jan 1, 2004) 704.382.1438 704.382.8118 704.373.4332 Joe Crapster Jennifer Traylor Director Senior Financial Analyst Investor Relations Investor Relations 704.382.5290 704.382.7554