cross cultural communication

1. CROSS-CULTURE COMMUNICATION
“The reasonable person adapts himself to the world,
while the unreasonable one persists in trying to adapt
the world to himself”
MADE BY :-MOHIT KUMAR

2. What is a culture?
• Culture is the "lens" through which you view the
world.
• It is central to what you see,
• How you make sense of what you see,
• How you express yourself.
"Culture is the arts elevated to a set of beliefs."
– Tom Wolfe

3. CODES USED IN COMMUNICATION
Verbal Communication
 Words
 Voice
Non-Verbal Communication
 Gestures
 Postures
 Facial Expressions
 Eye Contact
 Vocal Characteristics
 Personal Appearance
 Touch

4. Cross Culture Communication
Intercultural Communication is the process of sending and receiving messages
between people whose cultural background could lead them to interpret verbal
and non-verbal signs differently.

5. Why Cross Culture
Communication is important ?
◦ Business Opportunities
◦ Job Opportunities
◦ Improves the contribution of employees in a diverse
workforce
◦ Sharing of views and ideas
◦ Talent improvisation
◦ An understanding of diverse market
Globalization: Cross border movement of people, goods and data
brings more and more cultures into contact with one another and
increases the potential of cross culture communication.

6. Verbal Communication Differences
1.Words
2.Voice

7. Non-Verbal Communication Differences

8. Case In Point : Eye Contact
In some cultures, looking people in the eye is assumed to indicate
honesty and straightforwardness; in others it is seen as challenging and
rude.

9. Blocks to Cultural Communication
1. Ethnocentrism : Inability to accept another culture's world view;
"my way is the best."
2. Discrimination : Differential treatment of an individual due to
minority status; actual and perceived; e.g., "we just aren't equipped to
serve people like that."
3. Stereotyping : Generalizing about a person while ignoring presence
of individual difference; e.g., "she's like that because she's Asian – all
Asians are nonverbal."

10. 4.Cultural Blindness: Differences are ignored and one proceeds as
though differences did not exist; e.g., "there's no need to worry about a
person's culture
5.Cultural Imposition: Belief that everyone should conform to the
majority; e.g., "we know what's best for you, if you don't like it you can
go elsewhere."
6.Tone Difference : Formal tone change becomes embarrassing and
off-putting in some cultures.

11. Skills To Overcome Differences
• Understanding Body Language
United States of America
•Americans tend to refrain from greetings that involve hugging and other close physical contact.
•When sitting, U.S. citizens often look very relaxed. They may sometimes sit with the ankle of one
leg on their knee.
Arab Countries
•The left hand is considered unclean in the Arab countries.
•When sitting, keep both feet on the ground.
•The "thumbs up" sign is offensive throughout the Arab world.
South Korea
•Bows are used for expressing appreciation, making apologies and requests, as well as for
greetings and farewells.
•When the Japanese want to give the impression that they are in deep thought, they will
sometimes fold their arms.

12. Things To Remember While Interacting And Connecting
With People

13. Business Attire
Business Attire

14. Selecting and Presenting Business Gifts

15. • Unwrapping gifts
Saudi Arabia - Gifts are opened in private.
USA - Gifts are opened in public
•Appreciated Gifts
Indonesia - Gifts, such as tokens memento of your country or
your company logo
Turkey - Wine or liquor if you are sure your hosts drink alcohol,
Candy, pastries & Roses, Glassware, such as a vase, goblet, or decanter make
prized gifts
• Gifts to avoid
UAE - Alcohol / perfumes containing alcohol and pork and pigskin
products to be avoided
China - Do not give anything in sets of four or gifts that carry the
association of death, funerals such as clocks, cut flowers, white
objects.

16. How do you do it?
• The handshake should be firm.
• While shaking hands establish eye contact and
always smile
• The person who initiates the handshake is the
one who closes it.

17. Improving Cross Culture Communication

18. TEN Pre-cautions in Cultural Communication
1. Slow Down
2. Separate Questions
3. Avoid Negative Questions
4. Take Turns
5. Write it down
6. Be Supportive
7. Check Meanings
8. Avoid Slangs
9. Watch the humour
10. Maintain Etiquette

19. Success Rate
will Increase
Success Rate
will Increase