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Learningsk
from the Trac
BabyCenter
     in India
Tough
 task
Daniel Pink
4 Word
Talk less.
Listen more.
What is BabyCenter?

 1      2       3
I will Listen

1        2          3
The Learnings

1        2          3
Elevator Speech

 What is BabyCenter?
 BabyCenter is the leading website that nurtures
 new and expectant moms. We help moms gather
 the confidence they need to be truly great
 parents. Moms come to us to learn from experts
 on pregnancy and parenting, connect and share
 with other parents, and shop in our online store.
 Moms tell us that they are constantly amazed by
 how remarkably “right” we are about their needs
 and experience, and by the way we combine
 expert information with real-life-tested mom
 advice.



© BabyCenter LLC. Confidential. All rights reserved.
How does it all add up?
Publisher
Monetizes the ecosystem
Faceless
Where does she live?
                                                          Population
                      8%      8 Metro                        >5 mn



                      5%      19 Cities                     1 - 5 mn
     Urban 30%
     70 mn HH




                  10%          396 Towns                   0.1 - 1 mn


                 7%               4,738 Peri Urban        10k-0.1 mn
     164 mn HH
     Rural 70%




                 !"#       6,38,365 villages                < 10,000



                                                     Source : Census Projections 2010
70%
  India live in villages
65%
will continue to live in villages
Healthcare Professional
       Religious
     Institutions                             NGOs/SHGs



       Family &                                 Media (Radio
        Friends                                 & TV)



Public Healthcare                             Schools
          System
                          Pharmacy
Internet

       Pharmacy
                                    Mass Media



       Family &                       Mobile
        Friends




Medical Institutions              Schools
Medical Professional
By the time we nish...
38,000
Vast Library of Information
Vast Library of Information

Defined Customer
Vast Library of Information

Defined Customer

A New Channel
Siil sttendownot usand
Open Your Idea Boxes
Let Me Take You Back
Where does she live?
                                                          Population
                      8%      8 Metro                        >5 mn



                      5%      19 Cities                     1 - 5 mn
     Urban 30%
     70 mn HH




                  10%          396 Towns                   0.1 - 1 mn


                 7%               4,738 Peri Urban        10k-0.1 mn
     164 mn HH
     Rural 70%




                 !"#       6,38,365 villages                < 10,000



                                                     Source : Census Projections 2010
Metropolitan India

               8%    8 Metro



               5%    19 Cities



           10%        396 Towns


          7%             4,738 Peri Urban



    !"#        6,38,365 villages

                                            Source : Census Projections 2010
Metropolitan India
                                                        Population
                          8%      8 Metro                  >5 mn

           INDIA I
                          5%      19 Cities               1 - 5 mn
• Capability to finance its healthcare
            Urban 30%
            70 mn HH




  needs
                    10%            396 Towns             0.1 - 1 mn
• Access to insurance
• Serviced by organized private 4,738 Peri Urban
                   7%                                   10k-0.1 mn
  sector
            164 mn HH
            Rural 70%




                        !"#    6,38,365 villages          < 10,000



                                                   Source : Census Projections 2010
Rur-ban India

               8%    8 Metro



               5%    19 Cities



           10%        396 Towns


          7%             4,738 Peri Urban



    !"#        6,38,365 villages

                                            Source : Census Projections 2010
Rur-ban India

          INDIA II
                  8%      8 Metro
• Under-serviced Market
• Limited initiatives by government
                  5%      19 Cities
• Limited presence of organized
  private healthcare delivery
                10%       396 Towns
• Information Services gap
• Consumers willing to pay 4,738 Peri Urban
             7%



         !"#       6,38,365 villages

                                              Source : Census Projections 2010
Rural India

               8%    8 Metro



               5%    19 Cities



           10%        396 Towns


          7%             4,738 Peri Urban



    !"#        6,38,365 villages

                                            Source : Census Projections 2010
Rural India

                     8%    8 Metro

         INDIA III
                     5%    19 Cities
• Bottom of the pyramid market
• Public healthcare system396 Towns
                 10%
  addresses the healthcare needs of
  this section               4,738 Peri Urban
                7%



          !"#        6,38,365 villages

                                                Source : Census Projections 2010
Different Go-To-Market
      Strategy
Different Go-To-Market
      Strategy


     But...
Joy of Parenthood
Gender Inclusive
Monetize the ecosystem...
...differently
INFRASTRUCTURE                    PARTNER                                             CUSTOMER                  CUSTOMER
                                  NETWORK                                            RELATIONSHIP
                                                               OFFER
       CORE                                                                                                      TARGET
    CAPABILITIES            portrays the network of                                    explains the             CUSTOMER
                                  cooperative                                        relationships a
                            agreements with other            VALUE                 company establishes
                                  companies                                         with its customers
outlines the capabilities                                 PROPOSITION
                                                                                                                describes the
   required to run a
                                                                                                            customers a company
 company's business
                                                                                                            wants to offer value to
         model
                                  VALUE                gives an overall view of      DISTRIBUTION
                              CONFIGURATION            a company's bundle of           CHANNEL
                                                        products and services


                                  describes the                                    describes the channels
                                 arrangement of                                   to communicate and get
                            activities and resources                              in touch with customers




sums up the monetary                                                                                        describes the revenue
consequences to run a              COST                      FINANCE                    REVENUE             streams through which
   business model               STRUCTURE                                               STREAMS                money is earned
http://www.linkedin.com/in/mohitchhabra




http://www.slideshare.net/mohitchhabra




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Learnings from the Track

  • 2. BabyCenter in India
  • 4.
  • 11. Elevator Speech What is BabyCenter? BabyCenter is the leading website that nurtures new and expectant moms. We help moms gather the confidence they need to be truly great parents. Moms come to us to learn from experts on pregnancy and parenting, connect and share with other parents, and shop in our online store. Moms tell us that they are constantly amazed by how remarkably “right” we are about their needs and experience, and by the way we combine expert information with real-life-tested mom advice. © BabyCenter LLC. Confidential. All rights reserved.
  • 12.
  • 13. How does it all add up?
  • 17. Where does she live? Population 8% 8 Metro >5 mn 5% 19 Cities 1 - 5 mn Urban 30% 70 mn HH 10% 396 Towns 0.1 - 1 mn 7% 4,738 Peri Urban 10k-0.1 mn 164 mn HH Rural 70% !"# 6,38,365 villages < 10,000 Source : Census Projections 2010
  • 18. 70% India live in villages
  • 19. 65% will continue to live in villages
  • 20. Healthcare Professional Religious Institutions NGOs/SHGs Family & Media (Radio Friends & TV) Public Healthcare Schools System Pharmacy
  • 21. Internet Pharmacy Mass Media Family & Mobile Friends Medical Institutions Schools Medical Professional
  • 22. By the time we nish...
  • 24.
  • 25. Vast Library of Information
  • 26. Vast Library of Information Defined Customer
  • 27. Vast Library of Information Defined Customer A New Channel
  • 29. Open Your Idea Boxes
  • 30. Let Me Take You Back
  • 31. Where does she live? Population 8% 8 Metro >5 mn 5% 19 Cities 1 - 5 mn Urban 30% 70 mn HH 10% 396 Towns 0.1 - 1 mn 7% 4,738 Peri Urban 10k-0.1 mn 164 mn HH Rural 70% !"# 6,38,365 villages < 10,000 Source : Census Projections 2010
  • 32. Metropolitan India 8% 8 Metro 5% 19 Cities 10% 396 Towns 7% 4,738 Peri Urban !"# 6,38,365 villages Source : Census Projections 2010
  • 33. Metropolitan India Population 8% 8 Metro >5 mn INDIA I 5% 19 Cities 1 - 5 mn • Capability to finance its healthcare Urban 30% 70 mn HH needs 10% 396 Towns 0.1 - 1 mn • Access to insurance • Serviced by organized private 4,738 Peri Urban 7% 10k-0.1 mn sector 164 mn HH Rural 70% !"# 6,38,365 villages < 10,000 Source : Census Projections 2010
  • 34. Rur-ban India 8% 8 Metro 5% 19 Cities 10% 396 Towns 7% 4,738 Peri Urban !"# 6,38,365 villages Source : Census Projections 2010
  • 35. Rur-ban India INDIA II 8% 8 Metro • Under-serviced Market • Limited initiatives by government 5% 19 Cities • Limited presence of organized private healthcare delivery 10% 396 Towns • Information Services gap • Consumers willing to pay 4,738 Peri Urban 7% !"# 6,38,365 villages Source : Census Projections 2010
  • 36. Rural India 8% 8 Metro 5% 19 Cities 10% 396 Towns 7% 4,738 Peri Urban !"# 6,38,365 villages Source : Census Projections 2010
  • 37. Rural India 8% 8 Metro INDIA III 5% 19 Cities • Bottom of the pyramid market • Public healthcare system396 Towns 10% addresses the healthcare needs of this section 4,738 Peri Urban 7% !"# 6,38,365 villages Source : Census Projections 2010
  • 39. Different Go-To-Market Strategy But...
  • 43. ...differently INFRASTRUCTURE PARTNER CUSTOMER CUSTOMER NETWORK RELATIONSHIP OFFER CORE TARGET CAPABILITIES portrays the network of explains the CUSTOMER cooperative relationships a agreements with other VALUE company establishes companies with its customers outlines the capabilities PROPOSITION describes the required to run a customers a company company's business wants to offer value to model VALUE gives an overall view of DISTRIBUTION CONFIGURATION a company's bundle of CHANNEL products and services describes the describes the channels arrangement of to communicate and get activities and resources in touch with customers sums up the monetary describes the revenue consequences to run a COST FINANCE REVENUE streams through which business model STRUCTURE STREAMS money is earned