1-ten commandments of positive relationships. 2-Communication barriers. 3-body language. 3- Listening skills 4-Johari window . 5-presentation skills. 6-email-writing-skills 1-speak to people. 2-smile at people. 3-call people by name. 4-be friendly and helpful. 5-be cordial. 6-be interested. 7-be generous . 8-be considerate. 9-be alert to give service. 10-add to this good sense of humor Listening skills Body language Johari window six thing people determine fram your appearance presentation skills