2. A Prelude
• India's largest Integrated Reverse Logistics
and ILM (Integrated Life-cycle Management)
company for Technology products.
• Warranty Management Services, Reverse
Logistics, Test & Repair Services, Tech Help
Desk & Managed Services Company to
leading IT, Telecom and Consumer
Electronics Product OEM’s.
3. Accel WMS – A Snap Shot
• Established in 1991 by a team of five technopreneurs led by Mr.
N R Panicker.
• Co-founder Mr. R Ganesh who is the Head of WMS Division.
• PAN India Presence - Having 37 Offices and 300 Service Centers.
• A division of Accel Frontline Limited, a NSE Listed IT Services
Company.
• ISO 9001:2008 certified division and practicing international
quality standards.
• Fully automated processes with customer log-in interface.
• 1000+ Professionals managing Service requirement of customers
• Skilled Workforce backed by Professional Management Team.
• Over 40 brands being serviced on Long standing partnership with
Technology leaders.
4. Strong Corporate governance
with eminent team of Directors
N R Panicker K R Chandrashekaran
Founder, Chairman & Managing Director Director & CFO
B Tech Electronics & Comm. Engineering Chartered Accountant
Top 10 Influencers in Indian IT (DQ 2005)
Previous Exp. (Harita Fin.HCL, ACC Babcock)
R Ganesh
Director & Head of Business Operations
A co-founder of Accel and a Computer Hardware
Technologist with over 20 years. He began his career
in MRF, and worked in HCL before co-founding Accel
5. Vision
To become one of the Global’s most respected IT/ Telecom/ Storage/
Memory/ Consumer Electronics Services companies.
Mission & Commitment
We strive to be the strategic after-market services partner of choice and are
committed to serving our customers by anticipating their needs and giving our
best-in-class solutions to help them achieve their business goals.
Value
Customer Care and Delight Highest Level of Integrity
Respect for the Individual Optimum Value Proposition
Pursuit of Excellence Through Quality
6. Who We Are….
• After-market Customer Services Company
• After-market Supply Chain Organization
• Integrated Reverse Logistics and ILM (Integrated Life-cycle
Management) Company
• 3rd Party Service Partners
• Neutral Service Partners (National & Global)
• One-Stop Service Solutions Provider
• Strategic Provider of After Sales Service
• 100% dedicated to After Sales Service Support
7. Service Offerings
Warranty Test and Repair Technical Help
Fulfillment Services Desk Services
RMA Creation and Management Return-to-Bench (RTB) & On Call Center with CRM
Site Repair Services
Reverse Logistic Support L1 & L2 Tech Support
Component Level Repairs
Inventory Management
Managed Services
Imports and Re-Exports Ball Grid Array (BGA)
Management Rework Outsourced Training
Authorized Scrapping IC Programming
(Tech & Soft-skills
E-Waste Management Refurbishment Training)
8. Product Support Range – 3 C’s
Computer Communication Consumer
Peripherals Devices Electronics
• Laptops • Mobile Phones • Digital Camera
• Storage Devices • PDA’s • Set Top Boxes
• Motherboards • Tablet PC’s • SatNav Devices
• Network Cards • Gaming Consoles
• Processors
A dynamic training and development process along with expandable
facilities allows for incorporation
of new and diverse product profiles to be supported by our network
9. Regions
H.O
Chennai
Karnataka/ Eastern
AP -Bangalore India-Kolkata
Kerala/ Northern
TN-Chennai India-New Delhi
Western
India-Mumbai
10. ACCEL Service Network
300 Service Centers across India
Central Helpdesk Centre at
Chennai
Eight L4 BGA Repair Centres at
Delhi, Ahmedabad, Mumbai,
Bangalore, Cochin, Chennai ,
Hyderabad & Kolkata
Six Regional Warehouses/
Distribution Hubs at Delhi,
Mumbai, Bangalore, Chennai,
Hyderabad, Kolkata.
37 Own Centres
270+ Partner Centres
12. Why Principals Prefer ACCEL!!! (USPs)
• Long Term association with many Principals/OEMs
• More than 20 years in the Warranty Services Business
• Best RMA Support Partner in India.
• International Audit Processes.
• Ability to repair of any kind of Digital & Analog products
• Integration of Accel and ASP network
• Own Call Center facility for both Pre-sales & Post sales
supports
• Dedicated work cell completely accountable to each principal
• Unique Out of Warranty Support Programs
• Custom Designed Service Packages
• Flexible system to handle any kind of warranty support model
13. Why Principals Prefer ACCEL!!! (USPs)
• Report access to principal through web (Real time status)
• System triggered SMS/e-mail to Customers at 61 various stages
• Customer can check their RMA/Service call status through
SMS
• WEB Based ON LINE CRM for calls & inventory management
• Live tracking of logistics for good and defective products
• Robust CRM to handle Level 1 repairs at all centers
• L3 and L4 repair facility with 95% yield
• Escalation system to address customer grievances
• Value added services such as pick up and delivery at customer
points
• On-site support services on need basis
14. Service Infrastructure – Level 1, 2 & 3 Centers
Anti static work place
•Necessary tools
•Temperature Controlled Soldering Station
•Isolated Lead-free and Leaded soldering stations
•SMD rework station
•Enhanced Optics
•Microscope in high volume locations
•PCs with USB port
•Vendor specific tools
15. Service Infrastructure – Level 4 Centers
Anti static work place with all tools
•Temperature Controlled Soldering Station
•Isolated Lead-free and Leaded soldering stations
•SMD rework station
•Variable DC Power Supply
•Enhanced Optics
•Oscilloscope and Digital Multimeter
•BGA Rework Station
•PCs with USB port
•GSM Tester & Go no Go Tester
•Vendor specific tools
16. Service Infrastructure – BGA Level Repair Centers
– Anti static work area with ESD tester, heel strap, wrist strap
– AMD & Intel processors of different speed and type
– Temperature controlled soldering station
– Isolated lead-free & leaded soldering stations
– SMD rework station
– BGA rework stations - Fonton, Metcal, Martin, etc
– Memory ,CPU, slots testers
– Dummy load testers for CPU and Memory
– Principle provided special tools like data, address line testers, flash tools
& debug cards of different interface like LPT, PCI, PCIe
– BIOS programmer with different socket type like PLCC32, SPI, TSOP
– CRO & Multimeter
– BGA re-balling jig facility
– PCB pre-heating chamber
– Humidity controlled component storage
– Burn in test racks
– Solder pot
21. EXTENDED SERVICES
Two Wheeler Pick-up
•Service provided in metro locations
•Extended services for Retailers and top sales outlets
•Retailer Loyalty on Brand Promotion
•Increases Sales Potential
Service on Wheels
•Service Provided in Super Metros
•Extended Services for Distributor & Key Retailers
•Increase Brand Loyalty & Sales
22. Summary:
Nationwide network
State-of-the-art facilities
Well established operations
Expertise and experience across technologies
Comprehensive service portfolio
With Accel you are assured of the country’s m
experienced warranty management team workin
your own customer support inter
