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IT Strategic Principles
Miles Metcalfe, ITSSG, 2009-01-21
Strategic principles
Strategic principles

 Core business value
Strategic principles

 Core business value
 Coherent services, not technology
Strategic principles

 Core business value
 Coherent services, not technology
 Effective service delivery
Strategic principles

 Core business value
 Coherent services, not technology
 Effective service delivery
 User autonomy and choice
Strategic principles

 Core business value
 Coherent services, not technology
 Effective service delivery
 User autonomy and choice
 One College
Core business value
Core business value

Adds to the staff, student, entrepreneur and community
experience
Core business value

Adds to the staff, student, entrepreneur and community
experience
Is differentiated
Core business value

Adds to the staff, student, entrepreneur and community
experience
Is differentiated
Doesn’t re-invent the wheel
Core business value

Adds to the staff, student, entrepreneur and community
experience
Is differentiated
Doesn’t re-invent the wheel
Plays well with others
Coherent services
Coherent services

Defined by a service level agreement
Coherent services

Defined by a service level agreement
Service makes sense - is integrated
Coherent services

Defined by a service level agreement
Service makes sense - is integrated
The technology is a means to providing the service
Coherent services

Defined by a service level agreement
Service makes sense - is integrated
The technology is a means to providing the service
Innovation important: it must work!
Effective Delivery
Effective Delivery

 User-friendly
Effective Delivery

 User-friendly
 Supported by expert staff
Effective Delivery

 User-friendly
 Supported by expert staff
 Discoverable
Effective Delivery

 User-friendly
 Supported by expert staff
 Discoverable
 Documented
Effective Delivery

 User-friendly
 Supported by expert staff
 Discoverable
 Documented
 Learning resources
Autonomy
Autonomy

The importance of user-owned technology
Autonomy

The importance of user-owned technology
Increasing IT adoption
Autonomy

The importance of user-owned technology
Increasing IT adoption
Users with “legacy”
Autonomy

The importance of user-owned technology
Increasing IT adoption
Users with “legacy”
Extra-institutional services overlap with internal learning
and teaching
One College
One College

The detail of internal organisation is not important
One College

The detail of internal organisation is not important
The service is designed for all, open to all
One College

The detail of internal organisation is not important
The service is designed for all, open to all
Centrally funded
One College

The detail of internal organisation is not important
The service is designed for all, open to all
Centrally funded
Centrally supported
One College

The detail of internal organisation is not important
The service is designed for all, open to all
Centrally funded
Centrally supported
Transparent, and accountable
Relocation
Relocation themes
Relocation themes
Resource provision matches principles
Relocation themes
Resource provision matches principles
Transition arrangements “de-risk” the move
Relocation themes
Resource provision matches principles
Transition arrangements “de-risk” the move
We will see:
Relocation themes
Resource provision matches principles
Transition arrangements “de-risk” the move
We will see:
  Greater autonomy
Relocation themes
Resource provision matches principles
Transition arrangements “de-risk” the move
We will see:
  Greater autonomy
  Mobility
Relocation themes
Resource provision matches principles
Transition arrangements “de-risk” the move
We will see:
  Greater autonomy
  Mobility
  Co-location and outsourcing
Questions?

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